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Santa Catalina Hotel

4.0 star property
VIP Access

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Photo gallery for Santa Catalina Hotel

Pool
Bar (on property)
Lobby
Terrace/patio
Front of property – evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Laundry

Explore the area

Map
Carrera 6, Cl. del Candilejo #32 - 62, Cartagena, 130001
  • Clock Tower
    ‪4 min walk‬
  • Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Walls of Cartagena
    ‪7 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪17 min drive‬
VIP Access
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Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Non Smoking

  • 21.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Superior Room, 2 Queen Beds, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Queen Beds, Non Smoking

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property

Voilá Centro Histórico

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.6 out of 5, Wonderful, (583)
The price is €183
for 1 night
for 1 night
21 Apr - 22 Apr
Voilá Centro Histórico

About this property

Santa Catalina Hotel

Hotel with free breakfast, steps from Clock Tower
This smoke-free hotel features a restaurant, a bar/lounge and a poolside bar. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a rooftop terrace and concierge services are on-site.
Santa Catalina Hotel offers 40 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Our customers tell us that they can't get enough of the pool at Santa Catalina Hotel. During your stay, you're just a quick walk from Clock Tower. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the pool and the location
  • Steps from Clock Tower and 6 minutes on foot from Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Santa Catalina Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cartagena hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
Gran Inka – On-site restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Gran Inka

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 80000 per pet, per day
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 63000 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: COP 80000 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
Santa Catalina Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Santa Catalina Hotel Cartagena
Santa Catalina Cartagena
ta Catalina Hotel Cartagena
Santa Catalina Hotel Hotel
Santa Catalina Hotel Cartagena
Santa Catalina Hotel Hotel Cartagena

Santa Catalina Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 625 out of 904 reviews
Rating 8 - Good. 172 out of 904 reviews
Rating 6 - Okay. 63 out of 904 reviews
Rating 4 - Poor. 24 out of 904 reviews
Rating 2 - Terrible. 20 out of 904 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos

Liked: Cleanliness
Nos encanto el hotel, sus empleados, el desayuno y la ubicacion
Stayed 1 night in Dec 2024

2/10 Terrible

alok

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience at Santa Catalina
Rooms had mold. Would highly NOT recommend to anyone
Stayed 4 nights in Dec 2024

6/10 Okay

Robert

Stayed 3 nights in Dec 2024

10/10 Excellent

PEDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff is very accommodating...
Stayed 3 nights in Dec 2024

10/10 Excellent

Adriana Herrera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location EXCELLENT
Stayed 4 nights in Dec 2024

10/10 Excellent

Diana

Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelent Coustomer service
Stayed 1 night in Dec 2024

8/10 Good

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, perfectly located. Warm and friendly staff. Will be back!
Stayed 4 nights in Nov 2024

8/10 Good

Joshua Issiah

Stayed 3 nights in Nov 2024

4/10 Poor

PAOLA ANDREA

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced for the lack of service and attention to the guests. I had to communicate with them numerous times the week before my arrival for transportation. There was no communication upon pickup and the room was not clean. The bathroom had hairs on the wall and the laundry bag had blood. When this was addressed all they said was “sorry”. They had a private event in the rooftop and no food was offered starting at 12pm! The event was at 7pm! Terrible organization, don’t get your moneys worth wouldn’t stay here again, wouldn’t recommend. Glad we only stayed one night
Stayed 1 night in Nov 2024

4/10 Poor

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loud Music Faulty Towers.
1st night I was unable to sleep as what i can only describe as a rave went on above our room. Loud music and banging until well past midnight. When i called to complain I was simply ignored. 2nd night after moving rooms the toilet would not flush. I was told its not an emergency so would need to wait until morning to have someone look at it. The rooftop bar was closed every evening for various private events. The Jacuzzi pool had a foaming mold in it. The rooms had to be requested to be made up every day. The only reason to give 2 stars is the concierge was very helpful and the location was good.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top roof pool
Stayed 2 nights in Nov 2024

10/10 Excellent

Rodrigo

Disliked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Mariela

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent service, breakfast and restaurant the best. The only and major inconvenient was that rooms are too humid and with a mold smell. Area is too noisy. Events most of the time at the rooftop limited access to this amenities
Stayed 5 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

ADIANNA

Liked: Staff & service
Great staff. Kind, helpful, and attentive! Location is amazing you are literally in the center of old town. Things are for the most part polished and clean. The rooms do show wear and tear especially in the restrooms, very rough towels IMO. Large hotel so I occasionally heard noise when people would be returning form their night out. Nothing terrible. Overall good/okay. Decent stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was absolutely perfect. Highly recommend, just not during the rainy season.
Stayed 3 nights in Nov 2024

8/10 Good

Robert, DPO AA

Stayed 2 nights in Oct 2024

6/10 Okay

Matt, Seattle

Travelled with group
Liked: Staff & service
This property has a rating higher than my experience. I booked two rooms and this is the review on Google from my friends I was traveling with … “Our first room smelled very strongly like mold. We asked to move rooms and they did accommodate us, which was nice. The free breakfast wasn’t bad but wasn’t good either. There is no WiFi at the hotel. I am glad I was only there one night and wouldn’t come back.”
Stayed 1 night in Nov 2024

10/10 Excellent

Hamza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Carlos, Toronto

The balcony of my room was messy with pigeons poops. They cleaned every day cause I addressed that issue, but it seems they don't care to solve that problem.
Stayed 5 nights in Nov 2024