Hotel Portofino

3.0 star property

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January 2025

Room options

View all photos for Family Room, Canal View

Family Room, Canal View | In-room safe, desk, soundproofing, free WiFi

Family Room, Canal View

  • 38 sq m
  • Canal view
  • Sleeps 6
  • 2 Single Beds and 2 Queen Beds

View all photos for Double Room, Canal View

In-room safe, desk, soundproofing, free WiFi

Double Room, Canal View

  • 22 sq m
  • Canal view
  • Sleeps 3
  • 1 Double Bed

View all photos for Quadruple Room, Sea View

Quadruple Room, Sea View | In-room safe, desk, soundproofing, free WiFi

Quadruple Room, Sea View

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Quadruple Room (2+2)

Quadruple Room (2+2) | In-room safe, desk, soundproofing, free WiFi

Quadruple Room (2+2)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Twin Room

Twin Room | In-room safe, desk, soundproofing, free WiFi

Twin Room

  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room Single Use

In-room safe, desk, soundproofing, free WiFi

Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

In-room safe, desk, soundproofing, free WiFi

Double Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Hotel Portofino by InsideHome

Pool
Free WiFi
Housekeeping
3.7 out of 5, Good, (21)
The price is €63
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hotel Portofino by InsideHome

About this property

Hotel Portofino

Mediterranean hotel with marina and nightclub
This smoke-free hotel features a marina, a restaurant and a nightclub. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
Hotel Portofino offers 42 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bidets and complimentary toiletries. This Empuriabrava hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
During your stay at Hotel Portofino, you're just a quick walk from Cap de Creus. Free WiFi in public areas, a restaurant and a marina are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Cap de Creus and 12 minutes on foot from Platja d'Empuriabrava
Hotel Portofino offers its guests a marina and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A nightclub, a terrace, and a vending machine are also featured at Hotel Portofino. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Mediterranean Empuriabrava hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8 AM to 10:30 AM.
Hotel Portofino has a restaurant on site.

Languages

Catalan, English, French, German, Italian, Polish, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 15 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 9.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Marina
  • On a river
  • Terrace

Accessibility

  • Lift

More

  • 2 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8 AM - 3 AM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.66 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9.95 per person
  • Self-parking fee: EUR 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 8 AM - 3 AM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Property Registration Number HG-002099

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in March and close in October.

Property is also known as

Hotel Portofino Castello D'empuries
Portofino Castello D'empuries
Hotel Portofino Hotel
Hotel Portofino Castello d'Empuries
Hotel Portofino Hotel Castello d'Empuries

Hotel Portofino Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 44 out of 136 reviews" "
Rating 8 - Good. 51 out of 136 reviews" "
Rating 6 - Okay. 16 out of 136 reviews" "
Rating 4 - Poor. 11 out of 136 reviews" "
Rating 2 - Terrible. 14 out of 136 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Karina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location for the beach. Room was pretty run down but had a view of the canal. Pool was great. AC only came on at certain times.
Stayed 2 nights in Jul 2023

4/10 Poor

Charlotte

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed in room 506 overall seemed nice to begin with. There was a mistery stain on one of the sheets but the reception which is located over the road was shut so couldnt alert staff till the morning. The rooms were 'cleaned' daily and all seemed fine untill we checked out and realsied we had bed bugs, we'd noticed bites but thought they were mosquitoes but upon opening luggage on return home our bags were filled with them.

10/10 Excellent

Robert

Stayed 1 night in Oct 2022

2/10 Terrible

JOSE, Houston

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There were many things broken or not in good condition. There was a leak in the ceiling of the bathroom, the vanity would not drain well, a light in the bathroom and another one in the room need to be replaced, a pillowcase was stained, the curtain was broken, the hair dryer was installed incorrectly so we could not use it, there was mold in the shower corners, the shower head was taped to the rod so it could not be raised or lowered. Light bulbs in a couple of corridors were blinking. There is an obvious disregard to maintain/repair the property. I have pictures of all this in case management wants to look at them.
Stayed 1 night in Jul 2022

8/10 Good

Jose, Sioux City

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has a nice view from rooms to the canal/water in which you can see boats parqued outside rooms or apartments. it is clean. it has a restaurant/ bar with nice music.
Stayed 1 night in Nov 2021

10/10 Excellent

zoran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

carl

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2018

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay in Costa Brava
Our family of four had a great stay at Hotel Portofino. It’s nothing fancy, but it was quite comfortable and spacious for the four of us. It’s just a short (10-15 minutes) walk to the beach. The hotel actually has two buildings, and registration is in the building that is connected to a restaurant (we never ate at the restaurant, but there were always lots of people there). The building across the street (the one whose facade is shown on the website) has the pool. (We didn’t use the pool, we just went to the beach.) The hotel staff was pleasant and helpful. We asked about where to buy inexpensive beach towels, and they suggested a couple of places but said we could also just use the towels in our room (and they always replenished our towels) — perfect! We had a rental car and found free street parking right in front of the hotel. The holder for the shower head was broken, and although there was a zip tie attached so you could try to rig the shower head, it was kind of awkward / useless. Other than that one small issue, the hotel was great.
Stayed 3 nights in Jul 2018

8/10 Good

christine houghton

Liked: Cleanliness, staff & service, room comfort
close to beach
only stayed 2 nights upgraded to larger room clean comfortable athough jacuzzi bath not working ,breakfast good but if you want to eat out loads of cafes around

2/10 Terrible

dominique

Disliked: Cleanliness, staff & service
Hôtel fermer à notre arrivée le soir à 18 heures problème dans cette hôtel nous avons été obligés de trouver un autre hôtel pas sérieux
Stayed 4 nights in Sep 2023

8/10 Good

Corentin

Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Sep 2023

8/10 Good

Garcia

Liked: Cleanliness, property conditions & facilities, room comfort
Bon sejour
Hotel propre chambre propre petit déjeuner correct la piscine est excellente avec balneo des jets de partout tres bien pour la rééducation mais juste un petit bemol pour l'acceuil les receptionniste sont froid il reponde juste a vos question c'est tres froid
Stayed 2 nights in Sep 2023

8/10 Good

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hemos estado muy agusto,la habitación era con vistas al canal y era muy bonita, el hotel pequeñito y tranquilo,y la piscina con chorros por todas partes. La habitación era grande con cama de 1:50 y la bañera era bastante grande también la verdad que me ha gustado mucho repetiré.
Stayed 1 night in Sep 2023

2/10 Terrible

Pilar

Liked: Staff & service
Disliked: Property conditions & facilities
Ruido toda la noche, no se ha podido dormir, otros usuarios protestando del ruido en los pasillos. Personal amable y buen desayuno, nos lo han ofrecido por las molestias. Sitio bonito, buena piscina, comodo, cercano a restaurantes, una pena de gente maleducada en el mismo pasillo.
Stayed 1 night in Aug 2023

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon compromis
Stayed 9 nights in Aug 2023

10/10 Excellent

Moreno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfaitement Parfait
Stayed 2 nights in Aug 2023

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon accueil, bien placé. Manque de place gratuite
Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Stayed 1 night in Aug 2023

2/10 Terrible

Steven de

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room is dated and requires a lot of maintenance. The fridge was not working, one of the light fittings was hanging off the wall and not all of the lights were working. Just before going to sleep there was a drip from the roof. I advised reception and they sent someone up. Unfortunately it could not be repaired and a bucket had to be placed under the drip. The hotel was full so they advised we could not be moved. This drip went on through the night. Very uncomfortable stay
Stayed 1 night in Aug 2023

4/10 Poor

Yassine

Liked: Staff & service
Disliked: Cleanliness
Dommage sinon belle hôtel bon rapport qualité prix
Bonne laceuil malgré notre arrive tardive Piscine froide pas du tout chauffe malgré un soleil radieux Je pense que c'est dû aux feuille tombe des arbres de la rue à coter et qui une fois dans l eau elles bouchent les filtres de la piscine Feuille visible dans les filtres lorsque vous êtes dans la piscine Le pire nous avions la chambre 506 Ma femme et moi avons été pris de mangaisons les deux matins lors de notre revil Soit punaise de lit je n'espère pas soit la lessive utilisé mais bon séjour désagréable vis à vis de la piscine froide et de ces démangeaisons qui partais âpre sune bonne douche au reveil
Stayed 2 nights in Aug 2023

2/10 Terrible

Roberto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Llegamos y las toallas estaban humedas y con manchas, la nevera apagada, pero lo peor de todo, fue que el aire acondicionado estaba roto, nos quejamos a las 14:00 (nada más hacer el check in), nos dijeron que lo iban a revisar, pero después de quejarnos varias veces en la recepción del hotel, nos informó el responsable de mantenimiento a las 21:00 que estaban intentando repararlo, y a las 23:00 nos dijeron que no lo habían podido reparar, la solución fue darnos un ventilador malo. La dirección del hotel no se puso en contacto con nosotros en ningún momento, nos sentimos ignorados por la recepcionista que nos atendió al llegar y estafados ya que nos daban largas y estaba claro que no iban a solucionar nada. Queremos dar las Gracias a Expedia, que nos pudieron reubicar, aunque eran cerca de las 24:00, nos lo solucionaron rápidamente. En resumen, no volveríamos al Hotel Portofino aunque nos regalasen la estancia.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Mysig stad, promenadavstånd från hotellet
Hotellet låg bra till med promenadavstånd till allt och Empuriabrava är fint med alla kanaler. Men själva hotellet luktade inte bra av fukt dessvärre. Men ändå prisvärt.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Ingrid

Stayed 1 night in Jul 2023