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Auberge Seraphine

3.0 star property

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Photo gallery for Auberge Seraphine

Outdoor pool, pool loungers
Exterior
Exterior
Deluxe Room, 1 King Bed | Balcony
2 bars/lounges

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Vielle Bay, Pointe Seraphine, Castries, 000124

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 2
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Superior Room, 2 Queen Beds

  • Sleeps 2
  • 2 Queen Beds

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About this property

Auberge Seraphine

Bayside hotel with bars/lounges and 24-hour front desk
An outdoor pool, a restaurant and 2 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Auberge Seraphine offers 24 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Auberge Seraphine, you're just a quick walk from Windward Islands. You'll find features such as free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy international cuisine while dining at Reflections
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • Steps from Windward Islands and a 3-minute drive from Vigie Beach
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and meeting rooms are available.

WiFi is free in public spaces. The business-friendly Auberge Seraphine also features an outdoor pool, laundry facilities, and room service (during limited hours). Free self parking is available.

This 3-star Castries hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10 AM.
Reflections – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 16 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Reflections

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the bay
  • Pool loungers

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at noon
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Auberge Seraphine

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 6.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 16 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Auberge Seraphine
Auberge Seraphine Castries
Auberge Seraphine Hotel
Auberge Seraphine Hotel Castries
Hotel Seraphine
Auberge Seraphine St. Lucia/Castries
Auberge Seraphine Hotel
Auberge Seraphine Castries
Auberge Seraphine Hotel Castries

Auberge Seraphine Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 110 reviews
Rating 8 - Good. 52 out of 110 reviews
Rating 6 - Okay. 26 out of 110 reviews
Rating 4 - Poor. 9 out of 110 reviews
Rating 2 - Terrible. 2 out of 110 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One week at Auberge
Staff are amazing. Beautiful setting. fabulous restaurant. Room needs more lively art/deco.
Stayed 7 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the property is located in a envy area, where the tours operators have shore tours, but the property is outdated. need more up to the times look, the rooms are ok, but they need some help. The restaurant is dying, dinner service is weak. had dinner and either was cold or overcooked, or maybe frozen taste. but needs help now. that could be a goldmine, but needs some TLC
Stayed 4 nights in Jan 2020

8/10 Good

Cornelis

Business traveller
Liked: Cleanliness, staff & service, room comfort
Boutique Beauty
Stayed 2 nights in Feb 2020

8/10 Good

Andie, Grenada

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is excellent in terms of proximity to Castries, the Vigie airport and cruise terminal. It's located in a quiet area with great views.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

TJ, USVI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful area, beautiful view of the ocean, very close to Castries market, and shopping
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property had a pool and restaurant, bar, egret nesting tree, lily pond, boat harbor and near by shopping mall. and restaurants
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
it was adequate, had to ask for towels first day. no coffee in room, restaurant staff was slow but all staff was friendly. they even went and bought us a conversion plug for outlets. beautiful setting. close to ships and shopping mall-restaurants. clean rooms. management was wonderful. our airport drivers were the best, friendly and on-time.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very basic, home grown hotel that charges way too much for what you get! The bed was hard, the bathroom was not clean or updated in any way. Shower leaked on the floor. Towels were small and rough. Tile floors didn't feel clean. This is a very tired property with multiple outlets that didn't work. Too many stairs that aren't safe. Not particularly helpful staff, loud music from a wedding reception. No soap in the bathroom.
Stayed 1 night in Dec 2019

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2019

6/10 Okay

D

Business traveller
Liked: Cleanliness, staff & service, amenities
Apparently like a lot of places in Castries, the first impression is a place that was last decorated in the 70s. But it has nice touches and charm - big rooms, a decent pool, close to the city and George Charles airport if you’re there for work and the WiFi works pretty well. It is a bit expensive, but that seems to be typical for St Lucia.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was five star - Caius was wonderful, friendly, warm, welcoming and extremely helpful with all queries, resolving them swiftly and to a immaculately high standard. I will definitely stay again and recommend to friends/family!!!
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
The property is decent (not great). The room had a bad smell this time around and the service in the restaurant was quite poor. I ate at the restaurant on two occasions during my 1 night stay and was disappointed on both occasions with different staff. The front desk reception was ok but they need to train the rest of the staff. It was not good and I don’t recommend them anymore.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a small 22 room hotel within easy walking distance of downtown Castries. The staff will point out the short cut by the cruise ship terminal. It is quiet and clean with a nice view of the water. No beach but a nice pool. A frig and tea and coffee in the room. My favourite was the large balcony.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
nothing special about the hotel. No safe deposit box. lots of rotten wooden boards etc. very tired. Staff are helpful but food service very slow
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport. Lovely restaurant, open air and good food options. The room was comfortable and very clean.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Probably the best business hotel close to downtown Castries. Property dated but staff are excellent and rooms are clean. Good restaurant.
Stayed 2 nights in Mar 2019

2/10 Terrible

Levi C.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was horrible Will never stay at this place again or recommend anyone to stay at this place. Service was unbelievably POOR. Needs renovation.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019