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Grand Memories Santa Maria - All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Memories Santa Maria - All Inclusive

On the beach, white sand, beach towels, snorkelling
Interior
Outdoor pool, pool umbrellas, pool loungers
Theatre show
Junior Suite | Minibar, in-room safe, iron/ironing board, bed sheets

Reviews

5.8 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Municipio Caibarien, Cayo Santa Maria, Villa Clara, 52610
  • Cayo Santa Maria Dolphinarium
    8 min drive
  • Playa Las Gaviotas
    18 min drive
  • Cayo Guillermo Beach
    234 min drive
  • Cayo Santa Maria (SNU-Santa Clara)
    12 min drive

Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, iron/ironing board, bed sheets

Junior Suite

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, iron/ironing board, bed sheets

Deluxe Suite

  • 74 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Superior)

Junior Suite (Superior) | Minibar, in-room safe, iron/ironing board, bed sheets

Junior Suite (Superior)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds

Grand Memories Santa Maria - All Inclusive Reviews

Reviews

5.8
Rating 10 - Excellent. 11 out of 77 reviews" "
Rating 8 - Good. 18 out of 77 reviews" "
Rating 6 - Okay. 12 out of 77 reviews" "
Rating 4 - Poor. 22 out of 77 reviews" "
Rating 2 - Terrible. 14 out of 77 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Sara, London

Travelled with family and small children
Liked: Cleanliness, staff & service
beautiful beach and good food at the buffet despite long queues to get it. Room needs to be totally refurbished to be compared to an European 5 stars resort! However, the staying was pleasant!
Stayed 5 nights in Mar 2020

10/10 Excellent

Ely, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent condition great attention super nice Súper clean the rooms bathroom excellent love the place
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My experience is excellent because the hotel have comfortably, the staff is very friendly, the food is too much and more Thank you
Stayed 3 nights in Sep 2019

4/10 Poor

Rey, Tampa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience. I will never go back to this hotel.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not clean.Amenities were not provided. We had to call sevearl times to get the mini bar in the rooms and not all rooms were provided with it.Beach towela were not provided in all rooms. Buffet was crowded and there was not enough food.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities are old and poorly maintained, food is bad, and drinks are served in 8 ounce cups
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

2/10 Terrible

Carlos, Miami , Us

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, not attention to your needs at all , AC was not working propertly , complaints were not resolved , mini bar was empty , the hotel is abandoned by management do not go!!!!
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memories at Grand Memories Cayo Santa Maria
The first thing you will perhaps ask is... how is the food? This is Cuba! Many of you may have heard that the food is not up to standards and what they serve is not something to remember. If you have not been to Havana, you may have a wrong impression of food in Cuba. Cuban food is tasty. Arroz Fritos, Pork Burgers, Thick Ham and Cheese Bocaditos.. and many more. The resort however fails to impress the guests with the flavours of the real Cuba. Aside from this lackluster feature of most all inclusive resorts in Cuba... you will see and feel the warmth of the Cuban people. The concierge, the chamber maid, the waiter, the waitress, the reception, the bartender... all of them strive to make your stay memorable. You have to remember that the average Cuban makes 20 CUCs a month and it is not enough to survive. People who work here survive on tips. 1 CUC is plenty and they will feel a deep gratitude. When you are in Cuba, bring clothes, toys (snorkels), shampoo, other toiletries for men and women that you will offload during and after your trip. A bottle of shampoo costs around 7 CUC or more... what to us foreigners is a basic necessity is a luxury to the Cubans. The beach is pristine, not crowded, and the beach hut serves you food and alcohol non-stop. Maybe a few more CUCs would get you a special treatment... :-) Names like Yake, Dasiel, Dayron, Robinson, Julio... and many more offers their heart because this is their life. Appreciate Cuba! Love the people!
Stayed 3 nights in Nov 2018

6/10 Okay

Evilotje, Amsterdam

Disliked: Cleanliness
Our room was clean, but the bed wasn't. We did had a nice view from the balcony at the pool. Buffet was oke, not special, but it had enough to choose from. Fruit was not what you would expect. Close to the beach and enough bars where you can get your drinks.
Stayed 1 night in Oct 2018

2/10 Terrible

Carlos

Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience. Terrible dirty rooms and lack of customer service
Stayed 3 nights in Oct 2018

4/10 Poor

Jai, Tampa

Disliked: Staff & service, property conditions & facilities
Unpleasant. There were not dishes neither enough food. At the beginning I was discriminated by the bartender because he speculated that I was a Cuban resident in the island, so I did not qualify for some services. Then, after I showed him my American passport, the service was better. Be ready to face tons of sand-flies.
Stayed 2 nights in Jul 2018

8/10 Good

Angel G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas vacaciones
El hotel estuvo a la altura de lo esperado. El servicio fue muy bueno en todo sentido.
Stayed 4 nights in Mar 2020

2/10 Terrible

Francesca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nonostante avessimo una yunior suite Jon sono stati in grado di consegnarmi un cuscino (dico uno) perché mancava sul letto in 8 ore dopo numerose richieste......
Stayed 1 night in Feb 2020

4/10 Poor

Carine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Séjour très regrettable
Nous avons du changer de chambre car la première sentait fortement mauvais, la baie vitrée donnant sur le balcon ne s ouvrait pas, les draps étaient tachés et les carrelages de la salle de bain tombaient dans la baignoire. Le check-in annoncé à 15h n'a pas pu se faire à l heure car la Chambre n'était pas prête. Les prestations proposées ne correspondent pas à un hotel 5 étoiles. Je pense que cet hotel doit être rénové au plus vite.
Stayed 1 night in Feb 2020

6/10 Okay

aubin

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2020

4/10 Poor

Dani, Schweiz

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Der Strand ist super, Das 5 Sterne Hotel hat seine Besten Zeiten erreicht. Der Zustand der Anlagen ist veraltet.
Stayed 3 nights in Dec 2019