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Grand Memories Santa Maria - All Inclusive

3.5 star property

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Photo gallery for Grand Memories Santa Maria - All Inclusive

On the beach, white sand, beach towels, snorkelling
On the beach, white sand, beach towels, snorkelling
Reception
Children’s play area – outdoor
Outdoor pool, pool umbrellas, pool loungers

Reviews

5.8 out of 10

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • 24/7 front desk
  • Breakfast included
  • Laundry

Explore the area

Map
Municipio Caibarien, Cayo Santa Maria, Villa Clara, 52610
  • Cayo Santa Maria Dolphinarium
    ‪8 min drive‬
  • Playa Las Gaviotas
    ‪18 min drive‬
  • Cayo Guillermo Beach
    ‪234 min drive‬
  • Cayo Santa Maria (SNU-Santa Clara)
    ‪12 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, iron/ironing board, bed sheets

Junior Suite

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, iron/ironing board, bed sheets

Deluxe Suite

  • 74 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Superior)

Junior Suite (Superior) | Minibar, in-room safe, iron/ironing board, bed sheets

Junior Suite (Superior)

  • 41 sq m
  • Sleeps 3
  • 2 Double Beds

About this property

Grand Memories Santa Maria - All Inclusive

Family-friendly fun at the beach, with outdoor pool
At Grand Memories Santa Maria - All Inclusive, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the property's 5 restaurants. Limited housekeeping is available.
Grand Memories Santa Maria - All Inclusive offers 342 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include baths or showers and complimentary toiletries. Housekeeping is provided on a limited basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Grand Memories Santa Maria - All Inclusive, you'll be close to Playa Las Gaviotas. Enjoy features like free breakfast and free self-parking, plus 5 restaurants.
  • Free buffet breakfast served daily
  • Free self-parking
  • Enjoy a bite to eat at BUFFET RESTAURANT, a buffet restaurant that serves international cuisine
  • WiFi in some public areas for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, volleyball and kayaking
  • 4.3 miles (6.9 km) from Playa Las Gaviotas
Grand Memories Santa Maria - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Grand Memories Santa Maria - All Inclusive offers its guests a kids' pool, an outdoor tennis court, and an outdoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have WiFi for a fee.

A terrace, a complimentary children's club, and multilingual staff are also featured at the family-friendly Grand Memories Santa Maria - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cayo Santa Maria property.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
BUFFET RESTAURANT – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
GRAZIE ITALIAN RESTAURANT – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
MEXICANA CANTINA – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
EMPORIUM RESTAURANT – This restaurant specialises in international cuisine and only serves dinner. Open daily.
TESICO – This restaurant specialises in international cuisine and only serves dinner. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per hour)

Parking and transport

  • Free offsite parking
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 5 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar

Restaurants on site

  • BUFFET RESTAURANT
  • EMPORIUM RESTAURANT
  • GRAZIE ITALIAN RESTAURANT
  • MEXICANA CANTINA
  • TESICO

Things to do

  • Beach volleyball
  • Children's pool
  • Free children's club
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Snorkelling

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Memories Santa Maria - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 1 per hour (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Memories Santa Maria All Inclusive All-inclusive property
Grand Memories Santa Maria All Inclusive Cayo Santa Maria
Grand Memories Santa Maria All Inclusive
Memories ta ia Inclusive
Grand Memories Santa Maria All Inclusive
Grand Memories Santa Maria - All Inclusive Cayo Santa Maria

Grand Memories Santa Maria - All Inclusive Reviews

Reviews

5.8
Rating 10 - Excellent. 11 out of 77 reviews
Rating 8 - Good. 18 out of 77 reviews
Rating 6 - Okay. 12 out of 77 reviews
Rating 4 - Poor. 22 out of 77 reviews
Rating 2 - Terrible. 14 out of 77 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Sara, London

Travelled with family and small children
Liked: Cleanliness, staff & service
beautiful beach and good food at the buffet despite long queues to get it. Room needs to be totally refurbished to be compared to an European 5 stars resort! However, the staying was pleasant!
Stayed 5 nights in Mar 2020

10/10 Excellent

Ely, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent condition great attention super nice Súper clean the rooms bathroom excellent love the place
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
My experience is excellent because the hotel have comfortably, the staff is very friendly, the food is too much and more Thank you
Stayed 3 nights in Sep 2019

4/10 Poor

Rey, Tampa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience. I will never go back to this hotel.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 6 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not clean.Amenities were not provided. We had to call sevearl times to get the mini bar in the rooms and not all rooms were provided with it.Beach towela were not provided in all rooms. Buffet was crowded and there was not enough food.
Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities are old and poorly maintained, food is bad, and drinks are served in 8 ounce cups
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

2/10 Terrible

Carlos, Miami , Us

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, not attention to your needs at all , AC was not working propertly , complaints were not resolved , mini bar was empty , the hotel is abandoned by management do not go!!!!
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memories at Grand Memories Cayo Santa Maria
The first thing you will perhaps ask is... how is the food? This is Cuba! Many of you may have heard that the food is not up to standards and what they serve is not something to remember. If you have not been to Havana, you may have a wrong impression of food in Cuba. Cuban food is tasty. Arroz Fritos, Pork Burgers, Thick Ham and Cheese Bocaditos.. and many more. The resort however fails to impress the guests with the flavours of the real Cuba. Aside from this lackluster feature of most all inclusive resorts in Cuba... you will see and feel the warmth of the Cuban people. The concierge, the chamber maid, the waiter, the waitress, the reception, the bartender... all of them strive to make your stay memorable. You have to remember that the average Cuban makes 20 CUCs a month and it is not enough to survive. People who work here survive on tips. 1 CUC is plenty and they will feel a deep gratitude. When you are in Cuba, bring clothes, toys (snorkels), shampoo, other toiletries for men and women that you will offload during and after your trip. A bottle of shampoo costs around 7 CUC or more... what to us foreigners is a basic necessity is a luxury to the Cubans. The beach is pristine, not crowded, and the beach hut serves you food and alcohol non-stop. Maybe a few more CUCs would get you a special treatment... :-) Names like Yake, Dasiel, Dayron, Robinson, Julio... and many more offers their heart because this is their life. Appreciate Cuba! Love the people!
Stayed 3 nights in Nov 2018

6/10 Okay

Evilotje, Amsterdam

Disliked: Cleanliness
Our room was clean, but the bed wasn't. We did had a nice view from the balcony at the pool. Buffet was oke, not special, but it had enough to choose from. Fruit was not what you would expect. Close to the beach and enough bars where you can get your drinks.
Stayed 1 night in Oct 2018

2/10 Terrible

Carlos

Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience. Terrible dirty rooms and lack of customer service
Stayed 3 nights in Oct 2018

4/10 Poor

Jai, Tampa

Disliked: Staff & service, property conditions & facilities
Unpleasant. There were not dishes neither enough food. At the beginning I was discriminated by the bartender because he speculated that I was a Cuban resident in the island, so I did not qualify for some services. Then, after I showed him my American passport, the service was better. Be ready to face tons of sand-flies.
Stayed 2 nights in Jul 2018

8/10 Good

Angel G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas vacaciones
El hotel estuvo a la altura de lo esperado. El servicio fue muy bueno en todo sentido.
Stayed 4 nights in Mar 2020

2/10 Terrible

Francesca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nonostante avessimo una yunior suite Jon sono stati in grado di consegnarmi un cuscino (dico uno) perché mancava sul letto in 8 ore dopo numerose richieste......
Stayed 1 night in Feb 2020

4/10 Poor

Carine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Séjour très regrettable
Nous avons du changer de chambre car la première sentait fortement mauvais, la baie vitrée donnant sur le balcon ne s ouvrait pas, les draps étaient tachés et les carrelages de la salle de bain tombaient dans la baignoire. Le check-in annoncé à 15h n'a pas pu se faire à l heure car la Chambre n'était pas prête. Les prestations proposées ne correspondent pas à un hotel 5 étoiles. Je pense que cet hotel doit être rénové au plus vite.
Stayed 1 night in Feb 2020

6/10 Okay

aubin

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2020

4/10 Poor

Dani, Schweiz

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Der Strand ist super, Das 5 Sterne Hotel hat seine Besten Zeiten erreicht. Der Zustand der Anlagen ist veraltet.
Stayed 3 nights in Dec 2019