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Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Exterior
8 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Premium bedding, free minibar, in-room safe, individually decorated
Free daily full breakfast

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Dolphinaris Tulum
    5 min drive
  • Vela Norte
    1 min walk
  • Tulum Bus Terminal
    21 min drive
  • Tulum Intl. Airport (TQO)
    69 min drive

Room options

View all photos for Room, 2 Queen Beds, Resort View, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Resort View, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

Premium bedding, free minibar, in-room safe, individually decorated

Room, 2 Queen Beds, Ocean View, Oceanfront

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

65-inch Smart TV with digital channels, TV

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 130 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Nature View

Bathroom shower

Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ocean View

View from room

Family Room, 1 King Bed, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature View

View from room

Room, 2 Queen Beds, Nature View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

View from room

Club Room, 2 Queen Beds, Resort View, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Nature View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Nature View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Nature View

View from room

Family Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Nature View

View from room

Family Room, 2 Queen Beds, Nature View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Queen Beds, Ocean View

View from room

Family Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Suite, 1 King Bed, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Partial Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Partial Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Club Room, 1 King Bed, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Partial Ocean View

Bathroom shower

Suite, 1 King Bed, Accessible, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Bathroom shower

Room, 1 King Bed, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Partial Ocean View

Bathroom shower

Room, 1 King Bed, Accessible, Partial Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ground Floor

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ground Floor

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 King Bed, Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Ground Floor

65-inch Smart TV with digital channels, TV

Family Room, 1 King Bed, Ground Floor

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV

Presidential Suite, 1 King Bed

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view

Dreams Tulum Resort & Spa - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
3.8 out of 5, Good, (1005)
The price is €475
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Dreams Tulum Resort & Spa - All Inclusive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us they can't get enough of Hilton Tulum Riviera Maya All-Inclusive Resort's great location. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free valet parking
  • Enjoy Asian cuisine with ocean views at Noriku, one of the property's 9 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 8 outdoor pools
  • Indulge with body wraps, body scrubs or deep-tissue massages at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, yoga classes and fitness classes
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 8 minutes by car from Akumal Beach and 11 minutes from Xel-Há Park
Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Noriku – Overlooking the ocean, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Auma – Overlooking the ocean, this steakhouse specialises in Regional cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal – Overlooking the ocean, this family restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce – Overlooking the ocean, this family restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt – This beachfront seafood restaurant specialises in Mexican cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 813 out of 1516 reviews" "
Rating 8 - Good. 320 out of 1516 reviews" "
Rating 6 - Okay. 200 out of 1516 reviews" "
Rating 4 - Poor. 100 out of 1516 reviews" "
Rating 2 - Terrible. 83 out of 1516 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
really enjoy staying here. Many of the staff were helpful and professional. Love all the sommelier wine recommendations. Bartender’s at the lounge bar were the best. but unfortunately I found some to be rude and not interested and providing service or help, especially at the beach or the pool bar. Many times I would see them hanging around the bars and using foul language and not providing service. I know not always is going to be perfect but is important to show the effort on helping and serving. I do want to thanks all of those employees that go above and beyond and really love what they do.
Stayed 4 nights in Sep 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Amazong resort definitely coming back
Stayed 4 nights in Jul 2024

6/10 Okay

Kenia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
La comida poco variada, casi estuvimos la semana a pulpo y camarón, los niños y una alérgica a lo derivado del mar todos los almuerzo hamburguesas
Stayed 7 nights in Sep 2024

10/10 Excellent

Yessica

Stayed 5 nights in Jul 2024

10/10 Excellent

jennifer

Stayed 4 nights in Aug 2024

6/10 Okay

Allison

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

8/10 Good

Rabia

Stayed 6 nights in Aug 2024

8/10 Good

Dawn

Travelled with family
Liked: Staff & service
Had a wonderful time, friendly and helpful staff. Very good service at Noriku and Auma restaurants. The elevator opposite the steakhouse needs some urgent attention though. All in all, had an awesome time!
Stayed 4 nights in Sep 2024

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was excellent!!! The staff was amazing!! Pools were amazing!!! Food was ok needs more seasoning.
Stayed 4 nights in Sep 2024

10/10 Excellent

Abhinay

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall pathetic and disorganized
Stayed 1 night in Sep 2024

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
If you don’t like a nice beach and you want to be away from everything and limit your stay to the hotel then this is great for you.
Stayed 2 nights in Sep 2024

10/10 Excellent

Teirra, Chicago

Stayed 4 nights in Aug 2024

4/10 Poor

Meilin

Liked: Cleanliness, staff & service
Disliked: Amenities
Food terrible
Stayed 6 nights in Aug 2024

10/10 Excellent

Charstria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

2/10 Terrible

Cathy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Concierge didn’t want to help us making reservations or booking from our room we had to physically go to the desk! Also we tried to go to elite tours in house and they were very rude and completely dismissed us and said they didn’t have time for questions simple said here’s a pamphlet I can’t give u any answers. When we told the front desk nothing was done not even a sorry or anything he just stared at us ? Also booked a bike tour and we were at the meet up point 20 min before the time. And no one ever showed up and to top it off the last day there one of the staff member on the beach kept trying to take pictures w us we felt weird said no thank you and then he started recording us while in bathing suit!
Stayed 3 nights in Sep 2024

10/10 Excellent

Ahmad

Stayed 4 nights in Aug 2024

10/10 Excellent

Stephanie

Stayed 5 nights in Aug 2024

6/10 Okay

Danessa

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Aug 2024

6/10 Okay

Vahe

Stayed 5 nights in Aug 2024

8/10 Good

Lucy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice , good customer service, food is okie not much option , I wish they have more fruits , more breakfast selection, food kind very salty
Stayed 4 nights in Aug 2024

2/10 Terrible

Octavian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Natalia

Travelled with family
Disliked: Cleanliness, staff & service
Very poor service, no management(everyone is manager there) but the actual manager Felix moved to Hilton Cancun , but they kept saying he is not in the office, not friendly with gluten allergy, disclosure my person information to the other family, the staff a trained how to lie not how to work, we were moved in 4 rooms in 1 week everywhere smells pee just the governor suite was clean and no smelling, food/drinks are very warm, food is acceptable nothing wow, they don't clean the beach for one week a lot of trash everywhere, power off so many times, the A/C stopped working in the middle of the night in one of our room ,you have to wait for you diner at least 1,5 hour. poor entertainment, the buffet area needs a lot of renovation, always was a issue in the lobby bathrooms no soap/toilet paper . THE HOTEL IS NICE BUT IS RUINNIG, THE REST IS HORIBLE.
Stayed 5 nights in Aug 2024

10/10 Excellent

Natig, Newton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building are well maintained and clean.
Stayed 5 nights in Aug 2024

6/10 Okay

Abigail

Travelled with family
Disliked: Amenities, property conditions & facilities
Boring, no activity to enjoy, there were non- functioning areas. Food was not top rated. Staff is not that welcoming.
Stayed 4 nights in Aug 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2024