4/10 Poor
Morad, ANN ARBOR
Travelled with family
6 Jan 2025
Disliked: Staff & service, amenities, property conditions & facilities
Location is the best thing about this property: walking distance to the best part of town filled with restaurants and shops.
Hotel itself is not a place we would go back to, we had two rooms. One with queen size bed , had a reasonable size bathroom and was OK.
The second room had two full size beds: room itself was so small that two people couldn’t pass each other side by side trying to get to bathroom!!
Amenities were scarce. Half of the electric sockets were inoperable. Lights were off lowest power, room was quite dark with all lights on.
The larger room was constantly cold. The thermostat control kept resetting back to cold temp. Front desk was informed about this on three separate occasions but nothing was done.
We were promised free shuttle to some of the ski resorts. We booked ourself only once since we had a car and could drive ourselves to and from mountain of our choice. Even that one time , we waited for an hour past the scheduled time but it was “no show”.
We were told that the road was blocked due to snow.
It was not true, since we drove the same road ourself with no problem:
Overall staff were not very helpful. Language barrier may have been a factor but , we sensed a lack of effort to help us with our problems.
Spa amenities such as soap and shampoo bottles were left empty.
Hallway carpets were dirty with huge spots on them:
Morad
Stayed 5 nights in Dec 2024