2/10 Terrible
Casey L.
3 Mar 2025
Disliked: Cleanliness
Home was double booked
I was in Charleston for a very short trip actually just picking up a car that had broke down on my husband a few weeks ago while he was in Charleston. Since my trip was so short, I thought it would be nice to rent a cute little home with a nice patio to enjoy the little bit of time that we had. My friends and I had worked all day and made the 3 1/2 hour journey from North Carolina when we got off work. The lockbox code worked but there was no key in it, door of house was open though. Walked into the home and found someone else laying in the bed. Apparently the home was supposed to be blocked off for a long-term renter, but it wasn’t. I had to find something very last minute, which of course cost us double the price. 1 million things could’ve gone wrong in this situation. I know for me specifically, if someone walked into my home, I would pull a gun out on them thinking an intruder was coming jn. The owner did write back in profusely apologize but she definitely didn’t answer the phone when I was trying to call initially. My trip was instantly confirmed so my money was instantly taken out, I still have not received my refund. I did receive check-in instructions at the proper time along with the lockbox code, so I guess I can’t really negatively rate that experience. The owner blamed the whole thing on a technical issue on behalf of Vrbo. I did book this place more than 24 hours in advance, so I’m not really sure how the owner was not notified.
Casey L.
Stayed 1 night in Feb 2025