See all properties

Sheraton Charlotte Hotel

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Point of interest
View from room
Indoor pool, seasonal outdoor pool
Point of interest

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • NASCAR Hall of Fame
    9 min walk
  • Charlotte Convention Center
    10 min walk
  • Spectrum Center
    13 min walk
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    11 min drive

Room options

View all photos for Club Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Corner

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Corner

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, blackout curtains

Club Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner | Living area | LCD TV

Junior Suite, 1 King Bed, Corner

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 29.8 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

HYATT house Charlotte/Center City

Pool
Breakfast included
Pet-friendly
Free WiFi
4.3 out of 5, Excellent, (1161)
The price is €397
for 1 night
includes taxes & fees
7 Dec - 8 Dec
HYATT house Charlotte/Center City

About this property

Sheraton Charlotte Hotel

Pet-friendly hotel connected to the convention centre in Uptown Charlotte with 2 restaurants
2 restaurants, an indoor pool and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the breakfast at Sheraton Charlotte Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from NASCAR Hall of Fame. You'll find features such as free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free WiFi
  • Enjoy American cuisine while dining at Social Bar & Kitchen
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the breakfast and the location
  • Within a 15-minute walk of Charlotte Convention Center and Spectrum Center
  • Local-area shuttle service available
  • Cats and dogs welcome for a fee
Sheraton Charlotte Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 29 meeting rooms. Event space at this hotel measures 68195 square feet (6335 square metres) and includes a conference centre. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available.

This 4-star Charlotte hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.
Social Bar & Kitchen – This restaurant specialises in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Craft City – This poolside bistro only serves lunch. Guests can enjoy drinks at the bar. Open selected days.
Cloud Bar by David Burke – This rooftop bar only serves dinner. Open selected days.
Red Salt by David Burke – This restaurant only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Area shuttle
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 8 to 18 for adults and USD 8 to 18 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Cloud Bar by David Burke
  • Craft City
  • Red Salt by David Burke
  • Social Bar & Kitchen

Family friendly

  • Free cot
  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (68,195 square foot of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 12 November 2024 to 1 July 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 18.00 for adults and USD 8.00 to 18.00 for children
  • Self-parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open on 29 May and close on 06 September.
  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 767 out of 1359 reviews" "
Rating 8 - Good. 251 out of 1359 reviews" "
Rating 6 - Okay. 154 out of 1359 reviews" "
Rating 4 - Poor. 106 out of 1359 reviews" "
Rating 2 - Terrible. 81 out of 1359 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Brianna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property was very nice on the outside and the inside of the lobby. However, entering the room the bathroom was fairly small. The tub was dirty and had a dirty ring around it. The tub was also clogged and the water wouldn’t go down. We had to call maintenance man to come fix. After the maintenance man left the shower was still clogged. Overall I’ll give the room a 5/10.
Stayed 1 night in Aug 2024

10/10 Excellent

Jackson

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Ashlynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing from the front staff to the rooms. So helpful with information. The rooftop city lights was a great view.
Stayed 1 night in Aug 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2024

10/10 Excellent

Leileni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Dayton, Saint Louis

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Shabby rooms
Stayed 2 nights in Aug 2024

10/10 Excellent

Ted

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern bathroom, full glass wall with view of downtown Charlotte, rooftop bar, pool and resturant, helpful front desk, high floor with view and less traffic noise,
Stayed 1 night in Aug 2024

10/10 Excellent

Damien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and helpful. The only thing I would change is the hotel itself is a bit old and could use some renovation in certain areas, our ac took a long time to cool the room down.
Stayed 1 night in Aug 2024

2/10 Terrible

Scott

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was not a good stay at all. 1st-I thought I was renting a king suite, your website said it was a king that had a separate bedroom on club level with pics of a weird looking area that misled me to think it was the living area. It looked like a conference room,to my surprise, it was a conference room and it was not attached to my room. I paid $100 more per night for a classic king room with no extra room. If I had known it was not a suite I would have taken the king room for less money that did not give me club access. Our room had no hot water. The staff moved us to another room. It had tepid water and no pressure. Bathing in our room was not an enjoyable experience. Also, having to move rooms after we were settled caused us to be 2hrs late for our plans that night. I was really disappointed in the Sheraton. We usually stay at le meridian(attached to the Sheraton) which is always great, I assumed the rooms would be comparable, but they were not. I seriously doubt I will stay again at the Sheraton charlotte. The hotel rooms need renovating and like maintenance told us,”they are supposed to get a new hot water system. Apparently the hotel knew about the water situation. But overbooked for that weekend anyway.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Darryl, Albany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 3 nights in Aug 2024

8/10 Good

Leon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Hinda

Travelled with group
Liked: Amenities
Disliked: Cleanliness
There was a convention that was loud and noisy at the time, front desk was staff was not polite, rooms were slightly shabby. After the convention dispersed the stay was better.
Stayed 2 nights in Aug 2024

6/10 Okay

Carole

Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Uptown
Comfortable and convenient hotel in uptown Charlotte. The front desk is very friendly and helpful. The room was quaint.
Stayed 1 night in Aug 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not booked
Stayed 1 night in Aug 2024

10/10 Excellent

Bana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, lovely game areas, gym and two swimming pool. The icing on the cake was all staff were exceptionally welcoming, warm and experts in their crafts! Best place to stay in Charlotte !
Stayed 2 nights in Aug 2024

10/10 Excellent

Monserrate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water after a long work day.
Stayed 1 night in Aug 2024

4/10 Poor

Tikaa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I paid extra for my room because of an event that I knew nothing of nor cared to attend. I would’ve been perfectly fine with the price I paid if the room was up to standard. It was really small, the bathroom wasn’t what I expected. Really small and basic, there was no hot water, the tub itself had gross dark spots on the floor, then also they make you pay an additional 50$ per night for parking which I really find unfair because given my room was already overpriced. I paid almost 400$ for a 2 night stay like I said id have no issues with paying that amount if the rooms/bathroom were nicer. They try to get you with all the nice features they have in the hotel and events but I will never stay at Sheraton again. Also I’m used to like a very subtle quiet environment but because of the event it was super crowded, everyone was loud and all over the place. When my man and I was trying to leave, we had to walk around numerous of small and large crowds of people to get outside. Then while trying to leave from the parking lot, Ig ppl aren’t exactly sure of the tool that’s needed to enter and exit so it’ll be ppl just parked there trying to figure out how to get out but I think it should definitely have a sign or communicated beforehand. We were behind the gate for over 10 mins because ppl couldn’t figure out how to leave.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great location and very clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Brittany, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop bar!
Stayed 1 night in Aug 2024

6/10 Okay

elma

Travelled with partner
Liked: Staff & service
Rooms were very small but okay for one night which we only stayed one night.. carpet looked alittle dirty but ok with some house shoes.. bathroom was extremely small shower tile could use some deep cleaning staff was really nice all staff from parking to dining.. walking in the hotel looked and smelt ready clean and fresh.
Stayed 1 night in Aug 2024

10/10 Excellent

Leonard

Business traveller
Liked: Cleanliness, property conditions & facilities
Great!
Stayed 1 night in Aug 2024

6/10 Okay

Sherry

Travelled with family and small children, Business traveller
Liked: Staff & service
We could not watch any tv. I tried several times. I tried calling the service desk and it was always busy. Ran out of hot water after 1 shower.
Stayed 1 night in Aug 2024