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Sleep Inn Matthews - Charlotte

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sleep Inn Matthews - Charlotte

Pool
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Lobby sitting area
Lobby
Lobby sitting area

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included

Explore the area

Map
9900 Matthews Park Dr, Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    4 min drive
  • Sportsplex at Matthews
    4 min drive
  • McAlpine Creek Greenway
    6 min drive
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    25 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Comfort Inn Matthews - Charlotte
Pool
Breakfast included
Parking included
Free WiFi
4.1 out of 5, Very good, (1008)
The price is €97
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Comfort Inn Matthews - Charlotte

About this property

Sleep Inn Matthews - Charlotte

Suburban hotel with free breakfast and 24-hour front desk
This hotel features coffee/tea in a common area, a meeting room and laundry facilities. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area and a front desk safe are on-site.
Sleep Inn Matthews - Charlotte offers 79 accommodations with coffee/tea makers and a hairdryer. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Rooms have partially open bathrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Our customers tell us that they enjoy the helpful staff at Sleep Inn Matthews - Charlotte. During your stay, you'll be within walking distance of Novant Health Matthews Medical Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a meeting room and laundry facilities
  • 14 minutes by car from Spectrum Center and 14 minutes from Queen City Quarter
  • Cats and dogs welcome for a fee
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Sleep Inn Matthews - Charlotte also features a vending machine, coffee/tea in common area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this Matthews hotel.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in fee: USD 35.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 28 February:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • In-room safe fee: USD 1.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sleep Inn Hotel Matthews
Sleep Inn Matthews
Sleep Inn Matthews-Charlotte Hotel
Sleep Inn Matthews-Charlotte
Matthews Sleep Inn
Sleep Inn Matthews Charlotte
Sleep Inn Matthews - Charlotte Hotel
Sleep Inn Matthews - Charlotte Matthews
Sleep Inn Matthews - Charlotte Hotel Matthews

Sleep Inn Matthews - Charlotte Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 273 out of 811 reviews" "
Rating 8 - Good. 251 out of 811 reviews" "
Rating 6 - Okay. 147 out of 811 reviews" "
Rating 4 - Poor. 74 out of 811 reviews" "
Rating 2 - Terrible. 66 out of 811 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kevin

Disliked: Staff & service
Rude and unhelpful staff.
Stayed 5 nights in Aug 2024

4/10 Poor

Cindie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Puntie

Business traveller
Liked: Cleanliness
Was there only one night , didn’t do much but sleep
Stayed 1 night in Jul 2024

8/10 Good

Morris

Stayed 1 night in Jul 2024

10/10 Excellent

Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Jul 2024

2/10 Terrible

Alexa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No rooms where ready and everyone was in the lobby waiting at 3pm no early checks ins. Was kind of ratchet compared to Photos.
Stayed 1 night in Jul 2024

10/10 Excellent

Kelsey

Stayed 1 night in Jul 2024

6/10 Okay

Laura Kaye

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Raul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest
Stayed 2 nights in Jul 2024

6/10 Okay

Tracy

Liked: Cleanliness
Stayed 2 nights in Jul 2024

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Diego

Disliked: Property conditions & facilities
Was able to get a haircut
Stayed 1 night in Jul 2024

4/10 Poor

Carlisha

Stayed 1 night in Jun 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service
The pool was out of order. Vending machine and drink machine were out of order
Stayed 2 nights in Jul 2024

10/10 Excellent

Dennis

Stayed 1 night in Jul 2024

10/10 Excellent

Azad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 4 nights in Jun 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, room comfort
Ok
This is an older hotel. Pool was closed on our trip end of June. Room was fine
Stayed 2 nights in Jun 2024

6/10 Okay

JOHN

Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down; brown crusty glob on the bathroom door
This was priced like a Hilton, but it was run down. The pool was empty. There also wasn't any toilet paper in our room. But the worst was the brown streaks on the interior of the door of our bathroom. Not stains. I mean there was encrusted brown matter stuck to the door with hair sticking out of it. (Not sure of if that was related to the lack of toilet paper.) In fairness to housekeeping, the bathrooms are quite small, and the glob of who-knows-what was on the inside of a pocket door, which would rarely, if ever, be closed (and the glob seen) when cleaning a hotel room. We left as soon as we could and thankfully found some place else to stay which was much nicer at about the same price point. At first, the front desk was argumentative, saying there was no guarantee about the pool and that we took too long (45-60 minutes) to discover the problems with our room to qualify for a refund. I was told we were on the hook for at least one night, and could be moved to another room. I offered $40 in cash to settle and leave without further negotiations, which the hotel accepted. Had they offered to comp my entire stay, I still probably would have left.
Stayed 2 nights in Jun 2024

8/10 Good

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities
It's good for the price.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lekeya

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a convenient spot. Staff was very nice and pleasant. Room was clean and comfortable. Expedia failed to mention the fee for my dog, lucky I had extra funds. Pet friendly.
Stayed 2 nights in May 2024

4/10 Poor

Mike

Stayed 1 night in Jun 2024

4/10 Poor

Romney, Atlanta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room obviously hadn’t been painted in years as there were marks and spots all over the wall, there were bugs crawling in sink and on the curtain and the towels and sheets were old and worn. When we returned to the room, they had not changed the sheets, made up the bed or did much in the way of cleaning. I guess you get what you pay for.
Stayed 2 nights in Jun 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s a run down hotel. Room smelled musty. Bathroom was not cleaned properly, we found a hair prior to us showering. Woke up to bites on my legs. Seemed like bed bugs. Never going back.
Stayed 1 night in Jun 2024

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My Son and I had stayed there for two nights. The hotel doesn’t look like anything that was on Expedia, you walk into the lobby looks horrible, the hotel needs fresh paint the carpets need to be deeply cleaned. The pool was not working was not explained to me at the time I book the rooms. The breakfast was horrendous. The lady that set up the breakfast was very rude, I do not recommend this hotel whatsoever. Makes me question if there was any big bugs.
Stayed 2 nights in Jun 2024