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Sleep Inn & Suites at Concord Mills

2.5 star property

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Photo gallery for Sleep Inn & Suites at Concord Mills

Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool loungers
Lobby
Standard Double Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Lobby
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Breakfast included
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
7821 Gateway Lane, Concord, NC, 28027
  • Great Wolf Lodge Water Park
    ‪15 min walk‬
  • Concord Mills
    ‪18 min walk‬
  • Charlotte Motor Speedway
    ‪4 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Suite, Non Smoking

  • 42 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior

Comfort Suites Concord Mills

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, (1001)
The price is €229
for 1 room
includes taxes & fees
4 Apr - 5 Apr
Comfort Suites Concord Mills

About this property

Sleep Inn & Suites at Concord Mills

Hotel with free breakfast, near Great Wolf Lodge Water Park
This hotel features a fitness centre, coffee/tea in a common area and a seasonal outdoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Sleep Inn & Suites at Concord Mills offers 116 accommodations with a safe and coffee/tea makers. Televisions come with premium cable channels. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Sleep Inn & Suites at Concord Mills. During your stay, you'll be within walking distance of Great Wolf Lodge Water Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 15 minutes by foot from Great Wolf Lodge Water Park and a 4-minute drive from Charlotte Motor Speedway
Sleep Inn & Suites at Concord Mills offers its guests a fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. A terrace, a vending machine, and coffee/tea in common area are also featured at the business-friendly Sleep Inn & Suites at Concord Mills. Self parking is free.

Smoking is allowed in designated areas at this Concord hotel.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 484 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 8:00 PM
  • Up to 2 children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sleep Inn Concord
Sleep Inn Hotel Concord
Sleep Inn Concord Mills Hotel
Sleep Inn Concord Mills
Sleep Inn & Suites at Concord Mills Hotel
Sleep Inn & Suites at Concord Mills Concord
Sleep Inn & Suites at Concord Mills Hotel Concord

Sleep Inn & Suites at Concord Mills Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 375 out of 1005 reviews
Rating 8 - Good. 283 out of 1005 reviews
Rating 6 - Okay. 173 out of 1005 reviews
Rating 4 - Poor. 88 out of 1005 reviews
Rating 2 - Terrible. 86 out of 1005 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Antwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Roni

Stayed 1 night in Dec 2024

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient
Stayed 1 night in Dec 2024

10/10 Excellent

Nicolas

Stayed 1 night in Dec 2024

4/10 Poor

mike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was the cheapest in the area. Breakfast was acceptable. Front desk was nice. Room was poor. There were things that needed fixed, and they had probably been broken for a long time. Sink knob spun in circles. Alarm clock did not have a cord. Shower curtain didn’t fit. Saw a cockroach (killed it). It was OK for staying cheap. I would not take my wife there.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shawn

Stayed 1 night in Nov 2024

8/10 Good

Pamela

Stayed 1 night in Dec 2024

6/10 Okay

Melissa

Stayed 1 night in Dec 2024

2/10 Terrible

Lanita

The attendant was very rude and lack of manners. No customer service skills whatsoever. Handling personal business on the clock. I attempted to get keys for the room that did not work and attendant never tried to assist. And then she refused to give me my deposit back and told me that I would wait on her. I ended up not staying and having to get a hotel room down the street. Inconvenience all the way around.
Stayed 1 night in Dec 2024

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Santos, Charlotte

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The front driveway under roof needs a pressure wash. So so the sidewalks. The desk chairs in the room have dirty sears. A lot of room doors are scratched. News touch up paint. Bee is very comfortable. Matress wood base was missing the edge. The room was very clean. The even number rooms face the highway so these are no is y 24-7. May need new window seals or replace windows with double pane. Breakfast área wells set up and clean everyyday. Hoy breakfast. Good! Front desk staff real nice!
Stayed 5 nights in Dec 2024

4/10 Poor

Devante

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The woman at the front was not friendly at all. I absolutely hate dealing with people in customer service who don’t like customer service. When I first arrived to check in no one was at the desk so I stood & waited. She finally walked up & just stood & looked at me. She never greeted me. We stood & stared at one another until I finally said im here to check in. She printed two keys & gave me them. She didn’t know explain anything about the hotel, breakfast, welcome me or anything. 20 minutes later I came back to the front desk b/c my key would not work for the side door. Outside was freezing and my room was right next to the side door entrance. I dod not want to keep walking from the side all the way to the main entrance in the cold. When she saw me she let out the loudest sigh like I was harassing her for coming to the front. She told me she doesn’t know what to say because the keys are registered to open the side doors. Just very unhelpful.
Stayed 1 night in Nov 2024

8/10 Good

Allen

Travelled with family
Quiet, safe. Needs some TLC to rise above average.
Stayed 1 night in Dec 2024

6/10 Okay

Monica L

Liked: Cleanliness
We were double charged for the room Still trying to get this resolved with the bank
Stayed 2 nights in Dec 2024

2/10 Terrible

Cassandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is rather run down. Once you hit the hallway all you could smell was weed. We spotted roaches crawling on the wall and behind the mirror on the wall so we left.
Stayed 1 night in Dec 2024

10/10 Excellent

Brittani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the different breakfast options , the location. By it being just a few minutes from the mall & seconds away from restaurants. Also, the friendly staff was a plus & how well maintenance & clean the hotel was.
Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Denise

Liked: Staff & service
Disliked: Property conditions & facilities
Location is good. Hotel is in need of painting and remodeling.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and then check in was pretty seamless.
Stayed 1 night in Nov 2024

4/10 Poor

Tye

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heat was not working properly room was VERY cold.. only option given was smaller room..management could not discount because booking was through 3rd party…
Stayed 1 night in Nov 2024

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Lindly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, staff was friendly and breakfast was good.
Stayed 1 night in Nov 2024

10/10 Excellent

Derald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was excellent. Very close to dining options as well as very safe area. The check in clerk was awesome.
Stayed 1 night in Nov 2024