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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

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Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Billiards
Desk, laptop workspace, blackout curtains, iron/ironing board
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Billy Graham Library
    ‪3 min drive‬
  • Bank of America Stadium
    ‪7 min drive‬
  • Charlotte Douglas Airport Overlook
    ‪9 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool loungers

Hampton Inn & Suites Charlotte Airport Lake Pointe

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.7 out of 5, Exceptional, (1004)
The price is €145
for 1 room
includes taxes & fees
19 May - 20 May
Hampton Inn & Suites Charlotte Airport Lake Pointe

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Hotel in Charlotte with free breakfast and free airport shuttle
This smoke-free hotel features an outdoor pool, a fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a meeting room are on-site. Housekeeping is available on request.
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with a hairdryer and an iron/ironing board. LED televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Tru by Hilton Charlotte Airport Lake Pointe. During your stay, you'll be within walking distance of Billy Graham Library. Features include free WiFi in public areas and a free round-trip airport shuttle, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a meeting room and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from Bank of America Stadium and 8 minutes from Spectrum Center
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Tru by Hilton Charlotte Airport Lake Pointe offers its guests an outdoor pool and a fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A vending machine, an arcade/games room, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton Charlotte Airport Lake Pointe. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available.

This Charlotte hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
Tru Lobby Bar – On-site bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 02 November to 30 April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 812 out of 1104 reviews
Rating 8 - Good. 163 out of 1104 reviews
Rating 6 - Okay. 64 out of 1104 reviews
Rating 4 - Poor. 28 out of 1104 reviews
Rating 2 - Terrible. 37 out of 1104 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leonora

Stayed 1 night in Jan 2025

2/10 Terrible

Yulisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk lady was rude and condescending. Parking should be cheaper or free for guests
Stayed 1 night in Feb 2025

10/10 Excellent

Rex, Lenexa

Stayed 1 night in Jan 2025

8/10 Good

Cathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not as nice as in the past

Enjoy staying at this hotel for access to airport shuttle service. Parking rate increased dramatically which is not much less than long term parking at the airport. Also, found the sheets were not as soft as in the past so sleeping wasn’t as pleasant.
Stayed 1 night in Jan 2025

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Room extremely small for a non-urban location
Stayed 1 night in Jan 2025

10/10 Excellent

James, Shady Spring

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Other hotels in area.
Stayed 1 night in Jan 2025

8/10 Good

Zhanée

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really informative and nice!
Stayed 1 night in Jan 2025

10/10 Excellent

Leonora

Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and will definitely stay at a Tru again!
Stayed 2 nights in Dec 2024

10/10 Excellent

Eber

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and shuttle service worked well
Stayed 1 night in Jan 2025

8/10 Good

Paul

Stayed 1 night in Jan 2025

6/10 Okay

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What I didnt like was that it was a surprise to have to pay for parking fee. That was very disappointing! I will not use your service again. You should also let people know ahead of time concerning a $50 fee!.
Stayed 1 night in Jan 2025

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Brandon

Stayed 1 night in Jan 2025

4/10 Poor

Isabelle

Stayed 1 night in Jan 2025

10/10 Excellent

Jessica, Reddick

Liked: Staff & service, amenities, property conditions & facilities
Shuttle was great and close to the airport for service
Stayed 1 night in Jan 2025

10/10 Excellent

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing! It was so clean, modern and I loved everything about it!! Staying again on our return from CLT
Stayed 1 night in Jan 2025

10/10 Excellent

Tessa

Stayed 1 night in Jan 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent as always

Always a great choice for us!
Stayed 1 night in Jan 2025

10/10 Excellent

Sefani Busby

Stayed 1 night in Jan 2025

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice and clean. Great little breakfast in the morning that staff kept organized and really clean. Room was really nice, but it was on the smaller side. Good for a night or two, but wouldn't want to stay too long. Great for quick stops or business trips.
Stayed 1 night in Jan 2025

8/10 Good

Clorith

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the room was spacious. Location was very convenient to us. Staff was friendly. The breakfast served was the same every day. Would have loved to seen a little variation. I would definitely stay there again and also recommend it
Stayed 1 night in Dec 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checks all the boxes you want when you have a quick 12 hour layover
Stayed 1 night in Jan 2025