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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

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Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Lobby
Billiards
Outdoor pool
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free airport shuttle
  • Parking available
  • Pool
  • Pet-friendly
  • Breakfast included

Explore the area

Map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Billy Graham Library
    ‪3 min drive‬
  • Charlotte Regional Farmers Market
    ‪4 min drive‬
  • United States Citizenship and Immigration Services office
    ‪7 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hilton Garden Inn Charlotte Airport

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, (1003)
The price is €130
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Hilton Garden Inn Charlotte Airport

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Hotel with free breakfast, near Billy Graham Library
This smoke-free hotel features an outdoor pool, a fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a meeting room are on-site. Housekeeping is available on request.
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with a hairdryer and an iron/ironing board. LED televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Tru by Hilton Charlotte Airport Lake Pointe. During your stay, you'll be within walking distance of Billy Graham Library. Features include free WiFi in public areas and a free round-trip airport shuttle, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a meeting room and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Billy Graham Library and 7 minutes from Bank of America Stadium
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Tru by Hilton Charlotte Airport Lake Pointe offers its guests an outdoor pool and a fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A vending machine, an arcade/games room, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton Charlotte Airport Lake Pointe. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available.

This Charlotte hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
Tru Lobby Bar – On-site bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 02 November to 30 April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 801 out of 1085 reviews
Rating 8 - Good. 159 out of 1085 reviews
Rating 6 - Okay. 63 out of 1085 reviews
Rating 4 - Poor. 26 out of 1085 reviews
Rating 2 - Terrible. 36 out of 1085 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Runyan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Monterio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was very nice. The manager he’s the rudest person I’ll ever encountered. Thank you to the young lady that was working beside she was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy. Attendant was friendly and informative
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly; check in was easy; parking seems safe and very convenient; bedding is comfortable; bathroom was large and clean; if you need the airport shuttle let them know at check in; there is a hairdryer, an iron and ironing board; plenty of hooks and an area for hanging clothes - overall very satisfied and the reason we continue to book with Tru
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Stayed 1 night in Oct 2024

10/10 Excellent

Shanice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brittney was amazing and had the best customer service I’ve ever seen. Although people were not being as pleasant she still showed poise and kindness and respect. She needs her flowers and great service. The lady that took my key at 12:00pm during check out was also amazing . It’s nothing like walking out and receiving great customer service with a smile 😃 awesome team overall💕
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So glad we tried this TRU property
We had a great experience. I had never been to a Tru property, but I will certainly pick them in the future. It was super clean, fresh smelling, excellent service by the Front Desk (Thanks, Morgan; you are an excellent ambassador! The same is true for Michael, AGM). The plentiful breakfast smorgasbord offered many options for my friends’ tastes. We all rate our experience Very Good.
Stayed 1 night in Nov 2024

8/10 Good

Dinita, Hopkins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the best hotels we have ever stayed at
Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and stay
Stayed 1 night in Nov 2024

8/10 Good

Sandra

Stayed 1 night in Oct 2024

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent, but the area smelled like sewer gases. Staff was very hospitable. The location was close proximity to the Charlotte airport.
Stayed 1 night in Nov 2024

10/10 Excellent

Nelson

Stayed 1 night in Oct 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good start and good ending of a international vaca
We stayed here night before going to Charlotte airport paid to park 10 Dollars per day then took the free shuttle back and forth to airport then after we returned from our 2 week international trip stayed all night again where free shuttle from airport and our car was. Very nice and con
Stayed 1 night in Oct 2024

6/10 Okay

Amanda

Stayed 1 night in Oct 2024

10/10 Excellent

Mahmood

Great stay
Stayed 1 night in Jul 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not clean, the room was advertised as 365 sq feet when it was only 200 sq feet. It was the tiniest room ever. It was noisy….can hear everything that’s going on in the rooms and halls. Have to pay for parking using a QR code. Paid a fortune for a crap room.
Stayed 1 night in Oct 2024

8/10 Good

Aaron

Stayed 2 nights in Sep 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tru by Hilton second stay on month
Clean, spacious room, pleasant check in, great area, great breakfast, ample parking, although cost $10 when should be free, Only drawcack was short on outlets for charging, dark lighting in room and no drawers in nightstand - not a big deal overall. Clean ,large bathroom with walk in shower
Stayed 1 night in Oct 2024

10/10 Excellent

Monarch

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was packed, but fortunately there is additional parking spaces in the back of the property.
Stayed 1 night in Oct 2024