Well since plane were shut down, My 75 year old Mom with dementia and I decided to drive to Minnesota from Jax, Glorida. Booked hotel easily, got a room that looked clean but had a sink that is broken and smeared over with epoxy. There is a hole in the wall and the tv doesn’t work- it literally won’t turn on. We called last night- no apology, or offer to move to a better room, she only said, thank you for telling me.