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12 May 2019 by R. Boyal
We are sorry that you were dissatisfied. As per our email, we again would like to say that if you had said anything to us at the time, we would have rectified it straight away. No lift and The number of stairs are both stated on the details which are available at the time of booking. Most of our guests read these, and are aware, and request a room on a lower floor if they have difficulty with stairs. As you did not inform us that you were leaving some time time in late evening, we did not have the option of making the room available to re-let. As we inform all our guests, we are always nearby even after all our guests are checking in. We regret that you were unable to stay.
As a guest of Rooms on The Prom, you'll find a terrace and multilingual staff. Public spaces have free WiFi. A complete renovation of Rooms on The Prom was completed in July 2024. This Georgian Cheltenham bed & breakfast is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Rooms on The Prom offers 10 accommodations. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. This Cheltenham bed & breakfast provides complimentary wireless Internet access, with a speed of 25+ Mbps. Kitchenettes offer microwaves and kitchenware and utensils. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
There is no front desk at this property. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. A virtual front desk provides assistance to guests.
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information and an access code. A virtual front desk provides assistance to guests.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. The property is professionally cleaned.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
