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"Nice room, great choice of breakfast, leisure facilities. " More

By a verified traveller on Mon 20 Jan 2020

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Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

The breakfast at Delta Hotels by Marriott Cheltenham Chase gets high marks from our customers. During your stay, you'll be close to University of Gloucestershire. Features include free WiFi in public areas and free self-parking, plus a full-service spa.

  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with manicures and pedicures, body treatments or massages at Spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, yoga classes and fitness classes
  • Guests really like the accommodation for the spaciousness, comfy beds and cleanliness
  • 7 minutes by car from University of Gloucestershire and 8 minutes from Kingsholm Stadium
  • Dogs welcome for a fee

Delta Hotels by Marriott Cheltenham Chase ratings based on 7 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Delta Hotels by Marriott Cheltenham Chase

Everyone (5) Couples (2)
1 out of 5

Posted by on 2 Sep 2020

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Comment from Hotel Management

2 Sep 2020 by Reception

We are very sorry you had a stay that didn't meet your standards. We hope to see you again and provide a better stay.

4 out of 5

Posted by on 13 Aug 2020

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Comment from Hotel Management

13 Aug 2020 by Melanie

Dear Guest, thank you very much for your review. We are glad to hear you had a good time with us and are looking to welcoming you again soon. Kind regards,

5 out of 5
Nice room, great choice of breakfast, leisure facilities.

Posted by on 20 Jan 2020

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Comment from Hotel Management

26 Jan 2020 by Reception

Thank you for sharing your experience with us, hope we see you soon

3 out of 5

Posted by on 1 Jun 2019

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Comment from Hotel Management

1 Jun 2019 by Megan

Thank you for your feedback.

3 out of 5
Nice and clean, good location for exploring Gloucester, Cheltenham and other surrounding little villages/towns. I had contacted the hotel leading up to our visit due to it being for mine and my boyfriends’ birthdays which I had asked if the hotel were able to add a little message or something to the room, a few questions were asked and exchanged but on arrival sadly didn’t hear anything of it being for our birthdays. Also rang everyday for a week to book spa treatments but nobody answered the phones so when I emailed they were already fully booked. The ‘amazing views’ that I had read about were a little disappointing opening the curtains to see a tree. Bar and restaurant quite nice albeit a little pricey which is expected in a hotel. Spa was relaxing with seating around the pool to relax at.

Posted by on 18 Mar 2019

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Comment from Hotel Management

19 Mar 2019 by Reception Team

Thanks for your feedback I do hope that you enjoyed your stay in the hotel for your birthdays, I will share you review with the team to help us improve the services we provide.

3 out of 5
Very average hotel, staff were very friendly and helpful but the food was awful. Greasy plates, poor presentation of food and poor quality, we have eaten better food at a service station, which should say something.

Posted by , from Uk on 7 Sep 2018

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5 out of 5

Very happy

All round great stay Will stay again Keep up the good work Great breakfast

Posted by , from cornwall on 11 Nov 2017

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Comment from Hotel Management

29 Nov 2017 by Zoe

Thank you for your lovely feedback, hopefully we will see you again soon!

About the Delta by Marriott Cheltenham Chase hotel

Location Shurdington Road, Cheltenham, England GL3 4PB

Renovations + Closures

The following facilities or services will be unavailable from November 11 2024 to November 17 2024 (dates subject to change):

  • Hot tub
  • Swimming pool

Property Features

Delta Hotels by Marriott Cheltenham Chase offers its guests a full-service spa, an indoor pool, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business centre and 10 meeting rooms are available. Event space at this hotel measures 3272 square feet (304 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the eco-certified Delta Hotels by Marriott Cheltenham Chase. Self parking is free. This Cheltenham hotel is smoke free.

  • 122 guestrooms or units
  • 2 levels
  • 3272 sq ft of conference space
  • 304 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Cheltenham Spa Station (8.5 km / 5.3 mi)
  • Parking: Free self parking

Room Amenities

Delta Hotels by Marriott Cheltenham Chase offers 122 accommodations with laptop-compatible safes and complimentary bottles of water. 40-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Electric kettle
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 11 AM.

Hardy Restaurant – On-site restaurant.

24-hour room service is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Hiking/biking trails nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Hot tub in spa
  • Minimum age to access spa is 14
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a first aid kit and a deadlock

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and a deadlock in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Contactless check-out is available
  • Mobile key entry is not available
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chase Hotel Cheltenham
  • Cheltenham Chase
  • Cheltenham Chase Hotel
  • Cheltenham Chase Hotel QHotels
  • Cheltenham Chase Hotel QHotels Gloucester
  • Cheltenham Chase QHotels
  • Cheltenham Chase QHotels Gloucester
  • Cheltenham Chase Hotel Gloucester
  • Cheltenham Chase Gloucester
  • The Cheltenham Chase Hotel QHotels

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme
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