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Queens Hotel Cheltenham

4.0 star property

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Photo gallery for Queens Hotel Cheltenham

View from room
Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk
Reception
Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk
Serves lunch and dinner

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Pet-friendly

Explore the area

Map
The Promenade, Cheltenham, England, GL50 1NN
  • Imperial Gardens
    ‪1 min walk‬
  • Cheltenham Town Hall
    ‪4 min walk‬
  • The Promenade
    ‪6 min walk‬
  • Brize Norton (BZZ-RAF Brize Norton)
    ‪44 min drive‬

Room options

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Breakfast, lunch, dinner served; British cuisine

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  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.2 out of 5, Very good, (879)
The price is €194
for 1 room
includes taxes & fees
15 Mar - 16 Mar
Malmaison Cheltenham

About this property

Queens Hotel Cheltenham

Eco-certified hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and conference space are on-site.
Queens Hotel Cheltenham offers 84 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Queens Hotel Cheltenham. During your stay, you're just a quick walk from Imperial Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the overall condition of the property and the central location
  • Just a 5-minute drive from Cheltenham Racecourse and 13 minutes from Gloucester Quays
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the eco-certified Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Victoria's – This restaurant serves lunch and dinner.
The Gold Cup Bar – This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 20.00 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Queens Hotel Cheltenham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1002 reviews
Rating 8 - Good. 266 out of 1002 reviews
Rating 6 - Okay. 93 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
A lovely hotel, great service
Stayed 1 night in Nov 2024

10/10 Excellent

Haydn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The wellcome we had was great, the staff were friendly and efficient which made our stay very enjoyable.
Stayed 1 night in Nov 2024

10/10 Excellent

Sze Tsun Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel with parking in central location.
Stayed 1 night in Nov 2024

6/10 Okay

c

Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Travelled with group
It’s a fabulous location and friendly staff and lovely clean rooms
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff were excellent, my husband was unwell so we left early which was out choice. Your receptionist on Sunday morning was very helpful when we checked out and asked if there was anything she could do for my husband which was very nice of her, but he just wanted to get home as he was feeling poorly
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Pros - - Lovely looking hotel, cosy and comfortable - Great location, parks around, Montpellier street and access to the Promenade with shops, food, main Cheltenham spots easy to reach by walking - All staff were very welcoming, helpful and accommodating even when things went wrong - good service - moved me to a more comfortable room on arrival - came to help when TV wasn’t working etc. - kindly apologetic when my room phone wasn’t working - Gluten free food options in dining - enjoyed breakfast and dinner - Lovely looking comfortable restaurant and cosy bar Cons - - Needed water at night and phone would not connect to reception or room service - had to walk down myself to get a bottle - Only Freeview - no Smart TV / Streaming - Would have liked more food options for vegetarian and gluten free (only 1 main, starter and dessert currently) - perhaps more varieties of bread / pastries - although that said atleast the basics are there (which is still not the case in many hotels!) - 1 bread and 1 cereal No - Room service appeared to have an additional £7.50 charge per tray which I’ve never seen before and put me off ordering anything to my room - Would have loved to see a spa / gym
Stayed 2 nights in Nov 2024

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel in the centre of Cheltenham within easy walking distance of everything central
Stayed 1 night in Nov 2024

10/10 Excellent

Vijay

Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

The hotel has a wonderful aspect and location in town. Internally, it lived up to expectations. Food was good, staff helpful and pleasant and the room comfortable and quiet.
Stayed 3 nights in Oct 2024

10/10 Excellent

john

Stayed 2 nights in Oct 2024

10/10 Excellent

Kristopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. The staff were excellent and the location is very accessible.
Stayed 1 night in Sep 2024

10/10 Excellent

babak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great experience in every way .
Stayed 4 nights in Oct 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, especially the restaurant and bar staff. So pleasant and efficient.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kristopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Can’t ask for more from a hotel.
Stayed 2 nights in Sep 2024

8/10 Good

Jack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2024

2/10 Terrible

Sean

Stayed 1 night in Sep 2024

10/10 Excellent

paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property in convenient location
Stayed 1 night in Sep 2024

6/10 Okay

Jo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
An old property that’s trying it’s best… some great bits like the bathroom. Bit dark and a foists smell in the corridors and main rooms. Good quality breakfast. During our stay we had a day with no hot water…not ideal. The £15 a day parking charge felt a bit steep.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was amazing to see well presented hotel
Stayed 2 nights in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024