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Shangri-La Chengdu

5.0 star property

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Photo gallery for Shangri-La Chengdu

Front of property
Indoor pool, pool loungers
Exterior
Deluxe Room, 1 King Bed, City View | Premium bedding, minibar, in-room safe, desk
Horizon, Room, 1 King Bed, River View | Staircase

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Parking included

Explore the area

Map
9 Binjiang Dong Road, Chengdu, Sichuan, 610021
  • Taikoo Li Shopping Center
    ‪18 min walk‬
  • Chengdu IFS
    ‪3 min drive‬
  • Tianfu Square
    ‪4 min drive‬
  • Chengdu (CTU-Shuangliu Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, River View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, River View

  • River view
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon, Room, 2 Single Beds, River View

Horizon, Room, 2 Single Beds, River View | Premium bedding, minibar, in-room safe, desk

Horizon, Room, 2 Single Beds, River View

  • River view
  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, River View

  • River view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Room, 1 King Bed, River View

Premium bedding, minibar, in-room safe, desk

Horizon, Room, 1 King Bed, River View

  • River view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Deluxe Room, 2 Single Beds, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, City View

  • City view
  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed

  • River view
  • 96 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panda Family Friendly Room

Premium bedding, minibar, in-room safe, desk

Panda Family Friendly Room

  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite

Premium bedding, minibar, in-room safe, desk

Club Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City-view Queen Room

Premium bedding, minibar, in-room safe, desk

Deluxe City-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Executive River-View Double Bed Room-Explore Modern Urban Skyline And Charming River View

Premium bedding, minibar, in-room safe, desk

Deluxe Executive River-View Double Bed Room-Explore Modern Urban Skyline And Charming River View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe River-view Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe River-view Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room - River-View (2 Beds)

Premium bedding, minibar, in-room safe, desk

Deluxe Room - River-View (2 Beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Octonauts Theme Family Room

Premium bedding, minibar, in-room safe, desk

Octonauts Theme Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Suite With River View

Premium bedding, minibar, in-room safe, desk

Suite With River View

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Panda Family Paradise Room

Premium bedding, minibar, in-room safe, desk

Panda Family Paradise Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe River-view Queen Room

Premium bedding, minibar, in-room safe, desk

Deluxe River-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room - City-View (2 Beds)

Premium bedding, minibar, in-room safe, desk

Deluxe Room - City-View (2 Beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Suite

Premium bedding, minibar, in-room safe, desk

Premier Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Shangri-La Suite

Premium bedding, minibar, in-room safe, desk

Shangri-La Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Apartment - 1-Bedroom

Premium bedding, minibar, in-room safe, desk

Superior Apartment - 1-Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment - 2-Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Apartment - 2-Bedroom

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Apartment - 2-Bedroom

Premium bedding, minibar, in-room safe, desk

Superior Apartment - 2-Bedroom

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Panku Family Theme Room

Premium bedding, minibar, in-room safe, desk

Panku Family Theme Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room - River-View

Premium bedding, minibar, in-room safe, desk

Deluxe Room - River-View

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Themed Family Room

Separate bathtub and shower, rainfall showerhead, free toiletries

Themed Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Panku Theme Suite

Premium bedding, minibar, in-room safe, desk

Panku Theme Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Ballroom Of Love

Premium bedding, minibar, in-room safe, desk

Ballroom Of Love

  • Sleeps 2
  • 1 King Bed

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About this property

Shangri-La Chengdu

Luxury hotel connected to a shopping centre in Chengdu with 2 restaurants
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a sauna are on-site.
Shangri-La Chengdu offers 593 accommodations with DVD players and minibars. This accommodation offers separate sitting areas. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Chengdu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Shangri-La Chengdu, you're connected to a shopping centre and just a quick walk from Sichuan University. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a meal at the seafood restaurant or drinks at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body scrubs, massages or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Within a 15-minute walk of Sichuan University and Jiuyan Bridge
Shangri-La Chengdu offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 32292 square feet (3000 square metres) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the luxury Shangri-La Chengdu. Free self parking is available.

This 5-star Chengdu hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Shang Palace – This restaurant serves lunch and dinner.
Cafe Z – Overlooking the garden, this seafood restaurant serves breakfast, lunch and dinner. Open daily.
Lobby Lounge – On-site lobby lounge. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CNY 145.75 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Z
  • Lobby Lounge
  • Shang Palace

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Children's toys
  • DVD player
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 32,292 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Doorbell and phone notification
  • Lift (85 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with cable/satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Chengdu

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CNY 999
  • Christmas Eve (24 December) Gala Dinner per child: CNY 299 (from 3 to 5 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 145.75 per person
  • Rollaway bed fee: CNY 408.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Chengdu Shangri-la
Chengdu Shangri-la hotel
hotel Shangri-la Chengdu
Shangri-la Chengdu
Shangri-la Chengdu hotel
Shangri-la hotel Chengdu
Shangri La Chengdu
Shangri La Hotel Chengdu
Shangri La Chengdu
Shangri-La Chengdu Hotel
Shangri la Hotel Chengdu
Shangri-La Chengdu Chengdu
Shangri-La Chengdu Hotel Chengdu

Shangri-La Chengdu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 189 reviews
Rating 8 - Good. 43 out of 189 reviews
Rating 6 - Okay. 14 out of 189 reviews
Rating 4 - Poor. 2 out of 189 reviews
Rating 2 - Terrible. 0 out of 189 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Xiaofei

Stayed 1 night in Jan 2025

10/10 Excellent

Qiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Dec 2024

6/10 Okay

Clive

Business traveller
Stayed 1 night in Oct 2024

10/10 Excellent

Xiaohui, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Prentis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Bing Ee Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Stay at Shang!

Great Location. Big and Clean Room with a spectacular view of the river and the bridge. Great Breakfast and services. Nothing wrong with my stay. Two Thumbs up!
Stayed 1 night in Sep 2024

10/10 Excellent

Yulin

Stayed 2 nights in Jul 2024

10/10 Excellent

Hanze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and service; water pressure is excellent for shower
Stayed 1 night in Jul 2024

10/10 Excellent

Yun Ling, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in twice this week by Front Desk Yvonne Liu - she provided exceptional service and prioritizes customer. Bellman Ma also exceptional service attentive and helpful. Overall pleasant stay with staff and service. Would have appreciated clean windows to view the garden view clearly.
Stayed 1 night in Jul 2024

8/10 Good

Yun Ling, New York

Travelled with family
Liked: Staff & service, property conditions & facilities
We checked in twice this week with Front desk Yvonne Liu. Exceptional service by prioritizing customer. Bellman Ma exceptional service as well attentive and helpful. It was a pleasant stay with staff and service. We stayed at garden view room and would have appreciated the windows to be clean to enjoy the view clearly.
Stayed 1 night in Jul 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, nice for walking along the river walkways, lots of restaurants and bars in the area , coffee shops around also.
Stayed 6 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

8/10 Good

Margarethe

Liked: Cleanliness, amenities, property conditions & facilities
this is a very large hotel. Not very exciting and the rooms were dated
Stayed 1 night in May 2024

10/10 Excellent

Ramkartik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 2 nights in Apr 2024

8/10 Good

Choi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 1 night in May 2023

10/10 Excellent

Sharvan

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Due to some exhibitions whole lobby area disturbed
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Aug 2021

10/10 Excellent

KAR KIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So Great Hotel!

I stayed this since 2013. Up till now, they keep the same quality of service with good F&B.
Stayed 2 nights in May 2021

6/10 Okay

Kangming

Travelled with family
Stayed 1 night in Oct 2019

10/10 Excellent

Titus

Stayed 2 nights in Nov 2019

10/10 Excellent

SANDRA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shangri-La does it right.

I highly recommend staying in a room with business lounge access. They provide a buffer breakfast, afternoon tea and buffer happy hour. A lovely stay.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
React and solve the issue promptly. Staffs are pleasant and helpful. Food is good and fresh.
Stayed 2 nights in Aug 2019

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Horizon Club is a Must have to differentiate from other hotels and service..
Stayed 6 nights in Mar 2019

4/10 Poor

Kevin, Chicago, USA

Disliked: Staff & service

Charge assessed by hotel after I returned to U.S.

We stayed at Shangri La Chengdu on March 27th, 2018. The stay was pleasant and the staff was very nice, as with most Shangri La hotels. We were also informed at check-in that the first round of the mini bar was free. We used the mini bar accordingly and there was no charge. We traveled to another city for 4 days and returned back to the same Shangri La hotel. This time, although we reserved the same club room, the room was a grade lower. No electric curtains, towels for only one person, etc. When I asked if the first round of mini bar would be free, I can tell that the staff reluctantly said yes. We used the mini bar slightly, just a little snack for my son. There was no mention of any charges for the mini bar at check out. However, Shangri La charged me $21 after I returned to the state. When I sent an email expressing the inappropriateness of the $21 charge. No response from the hotel. It's not so much the $21. It is the lacked of proper notice at check out and a lacked of professionalism. Basically, we had no say. I've traveled the world. This is not how other Shangri la hotels behave. Very disappointing.
Stayed 1 night in Mar 2018

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality consistent but sometimes it is difficult to get a taxi at the hotel.