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Base Serviced Apartments - City Road

3.0 star property

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February 2025

Photo gallery for Base Serviced Apartments - City Road

Standard Double Room, Ensuite (Small) | Egyptian cotton sheets, iron/ironing board, free WiFi
Egyptian cotton sheets, iron/ironing board, free WiFi
Apartment, 2 Bedrooms | Private kitchen | Coffee/tea maker
Apartment, 2 Bedrooms | Bathroom | Free toiletries, hair dryer, towels
Apartment, 2 Bedrooms | Egyptian cotton sheets, iron/ironing board, free WiFi

Reviews

7.8 out of 10

Good

Popular amenities

  • Free WiFi

Explore the area

Map
19-21 City Road, Chester, England, CH1 3AE
  • Grosvenor Park
    4 min walk
  • Eastgate Clock
    8 min walk
  • The Rows of Chester
    9 min walk
  • Chester (CEG-Hawarden)
    25 min drive

Room options

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Egyptian cotton sheets, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Ensuite (Small)

Standard Double Room, Ensuite (Small) | Egyptian cotton sheets, iron/ironing board, free WiFi

Standard Double Room, Ensuite (Small)

  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Interior

Apartment, 1 Bedroom

  • Sleeps 4
  • 1 Double Bed

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About this property

Base Serviced Apartments - City Road

Adults-only hotel in Chester
This smoke-free hotel features express check-in, express check-out and free WiFi in public areas. Weekly housekeeping is available.
Base Serviced Apartments - City Road offers 7 accommodations with coffee/tea makers and a hairdryer. Beds feature Egyptian cotton sheets. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers and complimentary toiletries. This Chester hotel provides complimentary wireless Internet access. Housekeeping is provided on a weekly basis.

During your stay at Base Serviced Apartments - City Road, you're just a quick walk from Grosvenor Park. Features include free WiFi in public areas.
  • Free WiFi
  • Just a 2-minute drive from Chester City Walls and 6 minutes from Chester Zoo
As a guest of Base Serviced Apartments - City Road, you'll find express check-in and express check-out. WiFi is free in public spaces.

This 3-star Chester hotel is smoke free.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Guest services

  • Housekeeping (weekly)

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 25 are not allowed at this adults-only property. All guests 25 and older are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 250 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 10
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.
Deposits vary depending on the size of the group and time of the week the booking is made for.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 25 years old aren't allowed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Base Serviced Apartments City Road
Base Serviced Apartments City Road Chester
Base Serviced City Road
Base Serviced City Road Chester
Hotel Chester City Road
Chester City Road
Base Serviced Apartments - City Road Hotel
Base Serviced Apartments - City Road Chester
Base Serviced Apartments - City Road Hotel Chester

Base Serviced Apartments - City Road Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 84 out of 230 reviews" "
Rating 8 - Good. 81 out of 230 reviews" "
Rating 6 - Okay. 30 out of 230 reviews" "
Rating 4 - Poor. 17 out of 230 reviews" "
Rating 2 - Terrible. 18 out of 230 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Can’t complain at the price, not bad for a one night stay
Stayed 1 night in Sep 2024

10/10 Excellent

Philip

Stayed 2 nights in Aug 2024

10/10 Excellent

Laney

Good
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, clean and easy check in-out.
Stayed 1 night in Apr 2024

6/10 Okay

Joanne

Stayed 2 nights in Dec 2023

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Joanne

Stayed 1 night in Nov 2023

2/10 Terrible

Gavin

Stayed 1 night in Nov 2023

2/10 Terrible

Miss

Stayed 2 nights in Nov 2023

6/10 Okay

Simon

Liked: Cleanliness
Disliked: Staff & service, amenities
Overall I was disappointed with Base Serviced Apartments. Location was great but after that I would rate everything else, apart from cleanliness, as below average and expectations. Access was tricky; there is no proper handle, on the outer door, and the drop box system was trickier than others I have encountered. The heating did not work. The room, itself, was tiny with old fashioned windows so allowing noise 8n and heat out. All in all I would not recommend. The stairs were very steep.
Stayed 1 night in Nov 2023

10/10 Excellent

Kamran

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

ritwik

Stayed 1 night in Oct 2023

6/10 Okay

Adam

Liked: Staff & service
Nice place. Great location
Was good. Tv remotes didn’t work and bath was clogged.
Stayed 1 night in Sep 2023

2/10 Terrible

michael

Stayed 1 night in Sep 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, did everything promised
Stayed 1 night in Sep 2023

4/10 Poor

Joy

Disliked: Property conditions & facilities, room comfort
Would not recommend
Unfortunately our overall 2 night stay at the Base Serviced Appartmemts City Road in Chester was very disappointing.Some of the communal areas were looking very dated and in need of an upgrade.Also really disappointed with the room we were allocated.In general a very poor standard.Think room 6 was supposed to be a small double room.It turned out to be tiny bedroom and bathroom.Would we stay here again.Absolutley not.would we recommend to any family or friends.Absolutely not.It is definitely not worth the prices that they are charging per night.Do not waste your money staying here.Wish we had read more reviews about this accommodation before booking.
Stayed 2 nights in Aug 2023

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, amenities
Only one fan worked so the apartment was uncomfortably hot.
Stayed 2 nights in Aug 2023

10/10 Excellent

karen

Stayed 2 nights in Aug 2023

8/10 Good

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The fire alarm panel was lit up like a Christmas tree with various faults showing.Informed the cleaner but 24 hours later still in fault, staying on the top floor very anxious due to this.You would expect an issue like this which is a major health and safety issue to be dealt with immediately.
Stayed 2 nights in Jul 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little apartment. Was ideal for what we needed. Only thing was tv remote was nowhere to be seen. Would definitely come again .
Stayed 1 night in Jul 2023

8/10 Good

Karen

Liked: Property conditions & facilities
Apartment is clean and modern good location too. We had a lovely time only thing what I wasn't keen on was not having a window in the bedroom it was abit stuffy .we would stay again it was good to have our own apartment
Stayed 3 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little place, easy to use and located two mins from train station, supermarkets and restaurants
Stayed 2 nights in Jun 2023

6/10 Okay

Gary

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Pay an extra £100 and stay at 5* hotel with breaky
We stayed in the room with on suite not the apartments. It was tiny, the shower cubical was in the bedroom with a toilet walled off in the corner. The bed was pushed up against the wall which meant climbing over my partner to get out. Not enough room to swing a cat (not that I would) we booked for 3 nights but left after 1 . Window open for airflow but then you had the noise from the hand dryer in the pub downstairs. Location was good. Clean and tidy. Double bed was ok. Easy to pick up keys. Code for lock box was sent on day of arrival.
Stayed 3 nights in Jun 2023