Crowne Plaza Chester, an IHG Hotel

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Dates

January 2025

February 2025

Breakfast, lunch, dinner served; British cuisine

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Trinity Street, Chester, England, CH1 2BD

Chester Town Hall
2 min walk
Crustum
1 min walk
Chester Station
16 min walk
Chester (CEG-Hawarden)
24 min drive

Room options

Premium Room, 1 King Bed (Super King)

22 sq m
Sleeps 2
1 King Bed

Premium Room, Multiple Beds

29 sq m
Sleeps 4
1 Queen Bed and 2 Single Sofa Beds

Premium Room, 1 King Bed, View (Super King)

22 sq m
Sleeps 2
1 King Bed

Standard Room

Sleeps 2
1 Single Bed

Suite, 1 Bedroom (Super King)

39 sq m
Sleeps 4
1 King Bed

Premium Room

Sleeps 2
1 Single Bed

Standard Room, 1 Queen Bed with Sofa bed

21 sq m
Sleeps 3
1 Queen Bed and 1 Single Sofa Bed

Premium Room, 1 Queen Bed, View

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 Queen Bed

19.8 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Single Beds

21 sq m
Sleeps 2
2 Single Beds

Premium Room, 1 Queen Bed

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 1 King Bed (Super King)

21 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Spa

Free WiFi

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Eco-certified hotel with full-service spa and health club

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Housekeeping is available on request.

Crowne Plaza Chester, an IHG Hotel offers 160 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

The breakfast at Crowne Plaza Chester, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, a full-service spa and an indoor pool are available.

Free WiFi
Enjoy British cuisine while dining at Stables Bar & Grill
English breakfast served weekends for a fee
Self-parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Indulge with facials, body treatments or massages at the spa
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a gym, a steam room and a sauna
Guests really like the accommodation for the overall comfort and cleanliness
Just a 5-minute walk from Chester Cathedral and 6 minutes on foot from Chester Racecourse

Crowne Plaza Chester, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 10269 square feet (954 square metres) and includes a conference centre. A hot tub, a sauna, and multilingual staff are also featured at the eco-certified Crowne Plaza Chester, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 10:30 AM.

Stables Bar & Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Awards and affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Hungarian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Parking on site (GBP 17 per day)
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: GBP 16.95 for adults and GBP 9.95 for children
A bar/lounge
A restaurant
Coffee and tea in common areas
Couples/private dining

Restaurants on site

Stables Bar & Grill

Family friendly

Free cot
Indoor pool
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

11 meeting rooms
Business centre
Computer station
Conference centre (10,269 square foot of space)

Outdoors

Pool loungers

Full-service spa

3 treatment rooms
Deep-tissue massages
Facials
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Handrails in stairways
Lift
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-width doorways

1 building
100% renewable energy
7 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1989
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Egyptian cotton sheets
Free cot

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

32-inch flat-screen TV with digital channels

Food and drink

24-hour room service
Electric kettle
Free bottled water
Minibar
Tea bags/instant coffee

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Heating
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: from approximately GBP 16.95 for adults and from GBP 9.95 for children
Self-parking fee: GBP 17 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve high chair

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 7:30 AM to 8:00 PM
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Crowne Plaza

Crowne Plaza Chester

Crowne Plaza Hotel Chester

Crowne Plaza Chester Hotel Chester

Crowne Plaza Chester Hotel

Crowne Plaza Chester

Crowne Plaza Chester, An Ihg

Crowne Plaza Chester an IHG Hotel

Crowne Plaza Chester, an IHG Hotel Hotel

Crowne Plaza Chester, an IHG Hotel Chester

Crowne Plaza Chester, an IHG Hotel Hotel Chester

Crowne Plaza Chester, an IHG Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Roland

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Travelled with partner

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was clean, comfortable and spacious. The staff were amiable and the breakfast was very good. Very pleasant, calm atmosphere throughout the hotel. The only negative was there was some road noise, but this was due to the fabric and design of the building.

Stayed 1 night in Sep 2024

10/10 Excellent

Olivia

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Michael

8 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Travelled with partner

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing lovely friendly staff, beautiful hotel, great spa facilities. We had an amazing time and would like to revisit. Thank you

Stayed 1 night in Sep 2024

10/10 Excellent

Mrs Gillian

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Julie

7 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

vaughan

5 Sept 2024

Liked: Amenities

Stayed 1 night in Sep 2024

6/10 Okay

Helen

5 Sept 2024

Stayed 2 nights in Aug 2024

8/10 Good

Rollon

Business traveller

2 Sept 2024

Liked: Staff & service, room comfort

Good location, but a bit dated.

Nice location, now with plenty on offer from the New Indoor Chester Market on the door step. Advice to use the council car park under the hotel, a lot cheaper than the one provided that is almost full every night.

Stayed 2 nights in Jun 2024

10/10 Excellent

Jamie

1 Sept 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Liberata, Plantation

Travelled with partner

30 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The convenience to everywhere in the centre. Breakfast was delicious. Parking was great.

Stayed 2 nights in Aug 2024

8/10 Good

Ian

Travelled with family

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pretty hotel in centre of Chester. Main attraction is the swimming pool which is very nice. The kids had fun for hours. Main drawback is inadequate parking so very stressful if you arrive when it's full and have to hang around waiting for someone to leave. Has electric car charging points but some people park in these spots out of desperation and it isn't monitored. Chris on reception was amazing, so friendly and helpful. All the staff were friendly, even the cleaners. The restaurant has a very nice breakfast buffet with a good range on offer but nothing for vegans. Michael went the extra mile and got the kitchen to make something suitable. The chef Joe used my own pancake recipe to make me vegan pancakes. So appreciate the extra effort from both these members of staff. Dinner service was very disorganised - so waited too long for our order to be taken and then for dessert to be ordered and finally for the table to be cleared and eventually had to go to the desk to ask for the bill a second time. Again nothing for vegans and no flexibility to make things fresh without cheese, etc. But appreciated the flowers on the tables and friendliness of staff. The food was very good.

Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

29 Aug 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

27 Aug 2024

Liked: Staff & service, property conditions & facilities, room comfort

OK,more 3.5 star than 4

Shower and sink in room poor hot flow,so showered in pool showers as they were very good, unfortunately a few red marks on pillow and bottom sheet. Bedding rectified instantly, staff were excellent. Food good

Stayed 2 nights in Aug 2024

10/10 Excellent

Tracy

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service from all staff in all areas

Stayed 2 nights in Aug 2024

10/10 Excellent

Joseh

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Jamie and Benjamin on nights were excellent made our stay! Definitely visit again all staff were vibrant and helpful. Had a room package which looked great aswell good job to the housekeeping .

Stayed 1 night in Aug 2024

10/10 Excellent

Simon

Business traveller

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice

Stayed 1 night in Aug 2024

10/10 Excellent

Janice

Travelled with group

24 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All was good, great hotel and staff.

Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noise

Room its self was nice however noise levels were not great and we’d been given a connecting door (door to next room from our room which was of course locked) However it didn’t keep the noise out. So felt like we were in the same room as the couple next door when they were having a conversation and got woken up at 1am

Stayed 1 night in Aug 2024

4/10 Poor

Mark

19 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Not what I expected from a 4 star hotel!

Check in was good and parking was easy with access straight in to hotel. Car park for hotel is private so feels quite secure. The room was unfortunately very disappointing. It really needs an update as very old fashioned. They have tried to keep up with modernisation by installing a large lcd tv which unfortunately was only partially visible from the bed. The biggest disappointments were the cleanliness and the lack of soundproofing. We had some items to put in the fridge and were surprised to open the door to find the rear of fridge with numerous black mould spots. This was also the case on the tiles in the shower (actually a bath you stand in with a shower in it). The basin surround had black mould below the rim behind the tap and one of the hand towels supplied was stained and torn. We had three nights in this hotel and slept badly for two as you could literally hear everything from the surrounding rooms. And I mean everything! I stay in approximately 100 hotels per year, including other Crowne Plazas and this hotel was not what I expected from the brand. Most certainly not 4 star where the room is concerned compared to other hotels. On a positive note to finish all of the staff that we came in to contact with were excellent, very polite and friendly.

Stayed 3 nights in Aug 2024

8/10 Good

Kevin

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I'm not a fan of purely air conditioned rooms. Having said that, i didn't say anything until I left and was informed that there are rooms in the hotel with opening windows.

Stayed 4 nights in Aug 2024