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DoubleTree by Hilton Hotel and Spa Chester

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree by Hilton Hotel and Spa Chester

Indoor pool
Pool
Point of interest
Couples treatment room(s), Turkish bath/hammam, body treatments
Couples treatment room(s), Turkish bath/hammam, body treatments

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar

Explore the area

Map
Warrington Road, Hoole Village, Chester, England, CH2 3PD
  • University of Chester
    5 min drive
  • Grosvenor Park
    5 min drive
  • Eastgate Clock
    5 min drive
  • Chester (CEG-Hawarden)
    23 min drive

Room options

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Presidential Room, 1 King Bed

  • 3 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, blackout curtains

Family Room, 1 King Bed (Deluxe)

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

  • 1.1 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed (Family)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed (Family)

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 1.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

  • 1.1 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

  • 2 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

The Mill Hotel & Spa

Pool
Breakfast included
Spa
Free WiFi
4.4 out of 5, Excellent, (1729)
The price is €98
for 1 night
includes taxes & fees
1 Jan - 2 Jan
The Mill Hotel & Spa

About this property

DoubleTree by Hilton Hotel and Spa Chester

Eco-certified hotel with full-service spa and health club
Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, massage/treatment rooms and 24-hour room service.
DoubleTree by Hilton Hotel and Spa Chester offers 219 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.

Guests aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel and Spa Chester. During your stay, you'll be within walking distance of Vicars Cross Shopping Centre. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Treat yourself to detox wraps, body scrubs or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute drive from Chester Zoo and 5 minutes from Chester Cathedral
DoubleTree by Hilton Hotel and Spa Chester offers its guests a full-service spa and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 2777 square feet (258 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified DoubleTree by Hilton Hotel and Spa Chester. Self parking is free.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10 AM.
DoubleTree by Hilton Hotel and Spa Chester has a restaurant on site.
Garden Room and Terrace – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10 AM for a fee: GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Garden Room and Terrace

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,777 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Lift (87 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 3 floors
  • Banquet hall
  • Built in 1975
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 17.95 per person
  • Spa fee: GBP 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve sofa beds
This property accepts credit cards, debit cards and cash
This property uses wind and solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must book an appointment (fee charged per single visit) in advance to use the fitness facility and/or spa.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chester Doubletree
Chester Doubletree Hilton
Chester Hilton
Chester Hilton Doubletree
Doubletree Chester
Doubletree Chester Hilton
Doubletree Hilton Chester
Doubletree Hilton Hotel Chester
Hilton Chester
Hilton Chester Doubletree
Chester Hilton International
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Doubletree By Hilton Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel
DoubleTree by Hilton Hotel and Spa Chester Chester
DoubleTree by Hilton Hotel and Spa Chester Hotel Chester

DoubleTree by Hilton Hotel and Spa Chester Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1002 reviews" "
Rating 8 - Good. 269 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Lovely hotel with friendly staff and amazing food.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Stayed 1 night in Sep 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay- very clean, hotel room comfy, bathroom great had all home comforts, shower excellent , large magnifying mirror to use if needed. Complimentary Shampoo, conditioner etc to use no need to take your own . Great place to stay for the races. Taxi to and from good. A lovely spa even tho we had to £20 each it was very relaxing and the pools were lovely. Great over night stay. Breakfast really nice, more than enough and a lot of choice!! Thank-you we will definitely come back 😍
Stayed 1 night in Sep 2024

8/10 Good

AVRIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel ,friendly staff stayed 2 nights comfortable room
Stayed 2 nights in Sep 2024

10/10 Excellent

B K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely beautiful hotel. The room was great, the food was amazing, and the spa was simply devine. Definitely one of the nicest hotels I've stayed in. I would definitely stay again.
Stayed 1 night in Sep 2024

6/10 Okay

Alice

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel promise of a welcoming cookie but did not adhere to it as they ran out and weren't deliverer in the morning so rather disappointed
Stayed 1 night in Sep 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

KIRK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in lovely grounds. Great bar and garden area if the sun is shining, which it was! Room wasnt quite ready on time but complimentary drink in the sun made up for that! Staff all very friendly. Food was nice. Reasonably priced. Wife has stayed twice before on Spa days and I'd certainly return.
Stayed 1 night in Sep 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, enjoyable stay, only minor gripe TV had no signal so next to useless. Comfortable bed, great breakfast. Would definitely stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Great location , lovely hotel with a great breakfast
Stayed 2 nights in Aug 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well needed.
It as fantastic. All we needed and more.
Stayed 1 night in Sep 2024

10/10 Excellent

Charlotte

Stayed 1 night in Aug 2024

4/10 Poor

Reed K

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Use of the pool was 175 dollars Canadian for a 2 night stay, water was cold for bath or shower in our room the forst night, fixed the 2nd but no aknowledgment of the issue for our first night.
Stayed 2 nights in Aug 2024

8/10 Good

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great place the only issue is that for tge pool area you have to pay 20 per person for a 2 hour slot so morning swims weren't an option.
Stayed 3 nights in Aug 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Rizwaan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Louie

Disliked: Staff & service
Check in was a practice in being inhospitable.
Stayed 2 nights in Aug 2024

6/10 Okay

Annaliese

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Extremely rude girl that checked us. Gave us no info about breakfast or where to park or how to get to the elevator. Didn’t offer us cookies either. Just wanted us to move on…
Stayed 2 nights in Aug 2024

6/10 Okay

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

.
Stayed 1 night in Jun 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Noel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We had a lovely stay, hotel is very clean, smells amazing, great, decor and room, well staffed, friendly staff. The food was great and the garden terrace a lovely place to sit and have a few drinks. Nice welcome touch with the warm chocolate cookie and Prosecco. Only negative was after I booked I got an email saying the spa is £20 per person to use which is unfair if you are a hotel resident, we didn’t use it.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Needed to Pay for Upgraded Room
I booked a two day stay at this hotel as a Suprise for my wifes birthday. I am a little disabled so i always book a room with a walk in shower. The pictures of the room on hotel.com showed my room to have a walk in shower with various complementary toiletries. When we checked in & arrived in our room we were both very disappointed the room was nothing like the room that i had seen when i booked it there was no walk in shower or complementary toiletries as shown in the pictures when i booked the room. The room had 1 small window in the corner of the room. We expressed at reception that i had booked a room with walk in shower but we were advised that we would need to pay for an upgrade room for walk in shower. I am disabled so i had to pay for a room upgrade. The lady on reception did allow us to have a one morning complementary breakfast & apologised for incorrect pictures being shown on hotel.com. The room that we ended up in was very nice but i had to pay for it. The hotel in general is also very nice and we may stay here again in the future.
Stayed 2 nights in Aug 2024