See all properties

The Chester Grosvenor

5.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Chester Grosvenor

Exterior
Executive Room | Premium bedding, minibar, in-room safe, individually decorated
Suite | Premium bedding, minibar, in-room safe, individually decorated
2 restaurants, breakfast served
2 restaurants, breakfast served

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Bar
  • Gym
  • Spa
  • Room service
  • Parking available

Explore the area

Map
Eastgate Street, Chester, England, CH1 1LT
  • The Rows of Chester
    1 min walk
  • Eastgate Clock
    1 min walk
  • Chester Cathedral
    2 min walk
  • Chester (CEG-Hawarden)
    27 min drive

Room options

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, individually decorated

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Premium bedding, minibar, in-room safe, individually decorated

Classic Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, individually decorated

Executive Room

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, individually decorated

Superior Double Room

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.8 out of 5, Exceptional, (1001)
The price is €121
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Hotel Indigo Chester, an IHG Hotel

About this property

The Chester Grosvenor

Luxury hotel with 2 restaurants and full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa and a fitness centre. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site.
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the free breakfast at The Chester Grosvenor. During your stay, you're just a quick walk from Chester City Walls. Free WiFi in public areas, 2 restaurants and a full-service spa are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Valet parking and self-parking available for a fee
  • Treat yourself to body treatments, body scrubs or manicures and pedicures at Grosvenor Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the spaciousness and overall comfort
  • 5 minutes by car from Chester City Walls and 7 minutes from Chester Zoo
The Chester Grosvenor offers its guests a full-service spa, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Spa services, a library, and multilingual staff are also featured at the luxury The Chester Grosvenor. For a fee, parking is available.

This 5-star Chester hotel is smoke free.

Guests are served a free continental breakfast daily.
Simon Radley Fine Dining – This fine-dining restaurant only serves dinner. 1-star Michelin rating.
La Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
The Arkle Bar and Lounge – This restaurant only serves lunch. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Parking on site (GBP 10 per night)
  • Secured, covered valet parking on site (GBP 25 per night)

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • La Brasserie
  • Simon Radley Fine Dining
  • The Arkle Bar and Lounge

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 01 January to 10 January:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per night.
  • Cots (infant beds) are available for GBP 17.5 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10.00 per night
  • Valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1002 reviews" "
Rating 8 - Good. 181 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to the city centre
Stayed 1 night in Sep 2024

10/10 Excellent

Henry

Stayed 1 night in Sep 2024

10/10 Excellent

Arthur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Very enjoyable
Stayed 1 night in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeanette

Travelled with partner
Excellent location and super staff who clearly love their job. One of our favourite places to stay
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Parking is £10 and on level 2, just look for the red painted floor as there isn’t a sign that stands out for the lift. The hotel is in the centre of Chester and an ideal location to see the city and shops. Breakfast was very nice. The hotel needs touching up in a few places but overall is very pleasing to the eye. Definitely would stop again.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff cannot do enough for you. Room altho comfortable a little tired and quite dark
Stayed 2 nights in Sep 2024

8/10 Good

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Like a trip back to the glory days of classy hotels. Doormen, porters and all the items that make up a 5 star hotel. The reception area, restaurant and public areas were great and the location is superb. The room was a little tired but serviceable. Food in the restaurant was good and a perfect place to have an anniversary dinner. Would visit again.
Stayed 2 nights in Aug 2024

6/10 Okay

John

Travelled with partner
Disliked: Staff & service
Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.
Stayed 1 night in Aug 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly and attentive staff we have recommended to friends and will definitely stay here again. The only thing I’d say is some of the rooms are a little dated but still very comfortable and clean
Stayed 1 night in Sep 2024

10/10 Excellent

Bespoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an absolute great hotel before you get there staff aren't the best but once your there they are amazing. Went for my wife's 50th combined with day at races it was amazing
Stayed 1 night in Aug 2024

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay here again
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Elisabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Fabulous hotel, service was absolutely top notch. Reception staff so welcoming and friendly.
Stayed 1 night in Aug 2024

6/10 Okay

Celina

Stayed 2 nights in Aug 2024

10/10 Excellent

Cristiano

Stayed 1 night in Aug 2024

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very gracious and helpful. Loved the building and our room. Fabulous place to stay at.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel stay, but avoid the spa!
This is the nicest hotel in town, and the building is quite old and historic. The reception, porters, concierge, and restaurant staff were fantastic and all incredibly helpful. The spa staff is very prickly, short with customers, and unaccomodating. Trying to make a massage appointment in advance of my stay was like pulling teeth. And, as it turned out, the quality of the massage was very poor. In this area I would expect more out of a top rated hotel.
Stayed 1 night in Aug 2024

8/10 Good

ALAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needs a little updating some parts a little tied apart from that a great place to stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grovesor is a very special hotel. It is classy, extremely comfortable and the staff is wonderful. This was our fourth visit - We won’t stay anywhere else in Chester
Stayed 3 nights in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Panayiotis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time. Hotel is lovely. Everything feels like a luxury treat. Breakfast was lovely. Staff were wonderfully friendly, polite and super helpful. Thank you for making our stay a real pleasure.
Stayed 1 night in Aug 2024

8/10 Good

Terry

Liked: Amenities
Stayed 1 night in Aug 2024