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Hotel Carolina Bacalar

4.0 star property
VIP Access

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Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, pool loungers
Private beach
Deluxe Room, Lagoon View | Garden view
Restaurant
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Spa
  • Parking included

Explore the area

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930
  • Cenote Esmeralda
    ‪3 min walk‬
  • Lake Bacalar
    ‪14 min walk‬
  • Cenote Cocalitos
    ‪15 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪34 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, Garden View

Standard Room, Garden View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Garden View

  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Deluxe Room, Lagoon View

  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Carolina Bacalar

Beachfront hotel with spa services and 24-hour front desk
A private beach, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include a bar/lounge, a snack bar/deli and spa services.
Hotel Carolina Bacalar offers 16 air-conditioned accommodations with MP3 docking stations and a safe. Smart televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Carolina Bacalar. During your stay, you're just a quick walk from Cenote Esmeralda. Free WiFi in public areas, free self-parking and a free manager's reception are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge and luggage storage
  • On-site recreation includes a private beach
  • Just a 3-minute drive from Lake Bacalar and 6 minutes from Laguna Bacalar Ecological Park
A private beach is featured. Hotel Carolina Bacalar offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, a terrace, and a garden are also featured at Hotel Carolina Bacalar. Limited free parking is available on a first-come, first-served basis.

This 4-star Bacalar hotel is smoke free.

The hotel hosts a free manager's reception daily.
Restaurante – On-site family restaurant. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurante

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Visual fire alarm

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV
  • MP3 dock

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Carolina Bacalar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 450.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 300 for adults and from MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and window guards
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 AM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Hotel Carolina Bacalar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 195 reviews
Rating 8 - Good. 38 out of 195 reviews
Rating 6 - Okay. 11 out of 195 reviews
Rating 4 - Poor. 5 out of 195 reviews
Rating 2 - Terrible. 5 out of 195 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay June 2024
Loved it very much!!! Nice people, and service. Location is perfection on the lagoon.
Stayed 2 nights in Jun 2024

10/10 Excellent

Reynaldo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique concept
Stayed 2 nights in Jun 2024

10/10 Excellent

Camilo, Grovelandf

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager and his staff are the best. Friendly and accommodating.
Stayed 3 nights in May 2024

10/10 Excellent

Marius

Travelled with family and small children
Liked: Cleanliness, amenities
Nature wonderland
Stayed 1 night in Apr 2024

10/10 Excellent

Curtis, Diamond Bar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well thought of and put together. It had all the conveniences of a bungalow with a view.
Stayed 4 nights in Apr 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing propu
Stayed 2 nights in Apr 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024

10/10 Excellent

John and Jacqueline, KANSAS CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Angel

Stayed 1 night in Jan 2024

10/10 Excellent

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Great customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

JORGE

Stayed 4 nights in Nov 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2023

4/10 Poor

Luciane

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Even though on the water, it is a nice part and it is the very soft muddy smelly soil. Also not value for money at all. Breakfast is stingy. You get either a coffee or a juice (and terrible at that). We stayed in a more expensive hotel 2 nights prior (£50 more a night but beautiful and impeccable service) and by the time you spend extra on breakfast it is the same price! I only didn’t cancel Carolina due to the waterfront! What a mistake! Not worth staying there. Spend your money on a better hotel. You will be going to ‘beach clubs’, restaurants on the water front anyway so….. the only saving grace was the lovely young lady who checked us in and that the rooms were clean.
Stayed 3 nights in Aug 2023

10/10 Excellent

Eloisa, denver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a really nice lake front hotel, small that the amenities felt private. The only thing was the shower heads needed to be updated water was coming out in different directions but overall loved the place and would definitely would go back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Good service, clean and well maintained
Stayed 2 nights in Jul 2023

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

8/10 Good

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fuimos mi esposo y yo en diciembre, nos quedamos dos noches, el hotel es bonito, los cuartos son comodos y muy agradables, la laguna esta justo en frente del hotel así que puedes bajar a nadar cuando desees. El desayuno es continental, muy rico el pan que sirven. El pueblo esta como a 20 minutos caminando. Muy recomendado.

10/10 Excellent

yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente place to stay in Bacalar. Clean and the staff very attentive. It was during low season. So not a lot of guesses in the hotel. The pool was under renovation but we reían upgrade to American breakfast instead of continental. Food at the hotel was delicious
Stayed 5 nights in Oct 2022

8/10 Good

Nancy

Liked: Cleanliness, staff & service
lovely room, and perfect location. Continental breakfast was great.
Stayed 2 nights in Sep 2022

10/10 Excellent

Oscar E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oscar Wlls
Relaxing stay at Carolina Bacalar with nice kayaks and paddleboards included.
Stayed 2 nights in Jul 2022

10/10 Excellent

Valerie, Seattle

Stayed 1 night in Jul 2022

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Viridiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was beautilful and the staff was so kind and helpful! It was a little piece of paradise
Stayed 2 nights in Mar 2022