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MainStay Suites Chicago Hillside

2.5 star property

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Photo gallery for MainStay Suites Chicago Hillside

Exterior
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Kitchen
  • Laundry
  • Free WiFi
  • Parking included

Explore the area

Map
4575 Frontage Rd, Hillside, IL, 60162
  • Drury Lane Theater
    ‪8 min drive‬
  • Oakbrook Center Mall
    ‪8 min drive‬
  • Brookfield Zoo
    ‪8 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby sitting area

Best Western Plus Chicago Hillside

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
3.8 out of 5, Good, (1006)
The price is €109
for 1 room
includes taxes & fees
21 Mar - 22 Mar
Best Western Plus Chicago Hillside

About this property

MainStay Suites Chicago Hillside

Hotel in Hillside with free parking
Laundry facilities, a front desk safe and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a vending machine. Limited housekeeping is available.
MainStay Suites Chicago Hillside offers 122 accommodations with a safe and designer toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer fridges, stovetops and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a limited basis and hairdryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the helpful staff at MainStay Suites Chicago Hillside. During your stay, you'll be close to Oakbrook Center Mall. Free WiFi in public areas, free self-parking and laundry facilities are available.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, laundry facilities and a lift
  • 8 minutes by car from Oakbrook Center Mall and 14 minutes from Rosemont Theatre
  • Pets welcome for a fee (restrictions apply)
As a guest of MainStay Suites Chicago Hillside, you'll find a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. WiFi is free in public spaces. MainStay Suites Chicago Hillside also features a front desk safe and a lift. Free self parking is available.

This Hillside hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

MainStay Suites Chicago Hillside Hotel
MainStay Suites Chicago Hillside Hillside
MainStay Suites Chicago Hillside Hotel Hillside

MainStay Suites Chicago Hillside Reviews

Reviews

6.4
Rating 10 - Excellent. 244 out of 1008 reviews
Rating 8 - Good. 225 out of 1008 reviews
Rating 6 - Okay. 201 out of 1008 reviews
Rating 4 - Poor. 117 out of 1008 reviews
Rating 2 - Terrible. 221 out of 1008 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Leonore Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2024

2/10 Terrible

Elliot

Stayed 4 nights in Nov 2024

8/10 Good

Brittany

Stayed 2 nights in Nov 2024

6/10 Okay

Linda

Disliked: Staff & service
The location & accessibility was great. Some of the outlets & ph didnot work.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2024

4/10 Poor

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Tiyonna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty computer chair was at the desk in my room.
Stayed 2 nights in Nov 2024

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Danisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Johnathan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Facility maintenance was needed as room had a hole in the tub. Literally cracked in half.
Stayed 1 night in Nov 2024

8/10 Good

Lucas

Travelled with family and small children
Liked: Cleanliness, staff & service
Spacious room with complete kitchen.
Stayed 4 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Took multiple rings of a doorbell over a 12 minute wait before a worker came to the desk to check me in (around 5:30 pm on a Saturday.). No Wi-Fi password provided at checkin or on anything in the room. No directions for TV or anything else, as is standard elsewhere. One lamp base covered with sticky stuff. One lamp bulb out. Toilet paper holder broken. Refrigerator door should have been hinged on opposite side. An older, cheaper place to stay, but I often stay at similar places that are 3-4 star.
Stayed 1 night in Nov 2024

10/10 Excellent

Untreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean you could smell it as you walked in. Toilet was clean somewhat had dirt under the lid but overall nice place
Stayed 2 nights in Nov 2024

2/10 Terrible

Emil

Stayed 1 night in Oct 2024

6/10 Okay

Mary

Travelled with family
Disliked: Cleanliness
Security deposit on room that was not disclosed
Upon check in clerk informed me that I had to put a 100.00 dollar fee for security I was never told this when I filled out paperwork online. I asked when I would receive the money on my credit card and was told a week. I found this to be unacceptable and felt that my money was being used to receive interest on. Please advise
Stayed 1 night in Oct 2024

2/10 Terrible

Deon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Arnaldo

Liked: Staff & service
.
Stayed 1 night in Oct 2024

10/10 Excellent

Taseen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Andy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like grease from a restaurant kitchen..the refrigerator was dingy all over
Stayed 2 nights in Oct 2024

2/10 Terrible

Randi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, do not stay here.
I booked this hotel for one night. Upon arrival the pictures looked nothing like the actual rooms. There is a strong cigarette smell present throughout the entire hotel. There was a broke plate in the parking lot. Since this was somewhere we were just sleeping at and not spending a lot of time at we did not want to make a big deal. But after freshening up and leaving we come back to notice a room key on the floor that was not left by us. The room also began to smell of marijuana. The fridge was also leaking and there was a puddle. Our legs were also itchy. We had to leave at 11pm and drive 3 hours back home because I am allergic to smoke and my throat began to itch and swell. This place is so unprofessional and should not pass a health check
Stayed 1 night in Oct 2024

2/10 Terrible

Logan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dump
Stains in carpet, odor, mildew in shower. Disgusting Had to call front desk to make sure they were aware of massive stain in middle of floor so I wouldn’t lose my deposit.
Stayed 1 night in Sep 2024

2/10 Terrible

Pamela

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The service was poor. No daily cleaning service.The rooms were non-smoking but the rooms smelled of smoke.There was a cigarette butt left in the sink.The sheets were not tightly fitted to bed but the bed was clean.The smoke detector had a towel stuffed in it. I can say the refrigerator was the cleanest of all. This hotel will not be my choice when returning to Chicago.
Stayed 2 nights in Oct 2024

6/10 Okay

Raymon

Disliked: Cleanliness, property conditions & facilities
The internet worked very well but a car was stripped in the parking lot all tires were gone ; the refrigerator in room did not work and was very noisy you heard the fan on it was hitting something all night
Stayed 9 nights in Sep 2024