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Hilton Chicago

4.0 star property

Valitse päivät nähdäksesi hinnat

Photo gallery for Hilton Chicago

Exterior
Boating
Point of interest
Lobby
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Laundry
  • Pet-friendly
  • Parking available

Explore the area

Map
720 S Michigan Ave, Chicago, IL, 60605
  • Millennium Park
    ‪12 min walk‬
  • Grant Park
    ‪18 min walk‬
  • Soldier Field
    ‪20 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪39 min drive‬

Room options

View all photos for Family Room, 4 Bedrooms

Premium bedding, pillow-top beds, in-room safe, individually decorated

Family Room, 4 Bedrooms

  • 82 sq m
  • Lake view
  • Sleeps 16
  • 4 Single Beds

View all photos for Room, 2 Double Beds, Lake View

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Double Beds, Lake View

  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

37-inch TV with cable channels, pay films

Room, 2 Double Beds, Accessible (Hearing)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Junior Suite, 1 King Bed, Accessible (Hearing)

  • 39 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

37-inch TV with cable channels, pay films

Room, 1 King Bed, Accessible (Hearing)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Living area | 37-inch TV with cable channels, pay films

Luxury Suite, 1 King Bed

  • 82 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

37-inch TV with cable channels, pay films

Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | Living area | 37-inch TV with cable channels, pay films

Luxury Suite, 2 Bedrooms

  • 87 sq m
  • Lake view
  • Sleeps 6
  • 1 King Bed

View all photos for Room (Parlor)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room (Parlor)

  • 34 sq m
  • Lake view
  • Sleeps 2
  • 1 Single Murphy Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

37-inch TV with cable channels, pay films

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Queen Beds

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

37-inch TV with cable channels, pay films

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 Double Bed

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Accessible (Transfer Shower)

37-inch TV with cable channels, pay films

Room, 2 Double Beds, Accessible (Transfer Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

37-inch TV with cable channels, pay films

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

37-inch TV with cable channels, pay films

Room, 2 Double Beds

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • 39 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, Multiple Beds

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View | Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, Multiple Beds, Ocean View

  • Sleeps 8
  • 3 King Beds

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living area | 37-inch TV with cable channels, pay films

Suite, Multiple Beds

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, Multiple Beds

  • Lake view
  • Sleeps 8
  • 3 King Beds

View all photos for Superior Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 1 King Bed (High Floor)

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (High Floor)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 2 Queen Beds (High Floor)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, 2 Bathrooms

Room, 2 Double Beds, 2 Bathrooms | Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Double Beds, 2 Bathrooms

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (High Floor)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 2 Double Beds (High Floor)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Accessible (High Floor)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 2 Double Beds, Accessible (High Floor)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | Living area | 37-inch TV with cable channels, pay films

Suite, Multiple Beds, Non Smoking

  • Lake view
  • Sleeps 6
  • 3 King Beds

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, 1 King Bed

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (High Floor)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Room, 1 King Bed, Accessible (High Floor)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Queen Beds

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View | Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Queen Beds, Lake View

  • 37 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, 1 King Bed

  • Lake view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 7
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, 1 Bedroom

  • 82 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed, Lake View

  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 3 Bedrooms

Premium bedding, pillow-top beds, in-room safe, individually decorated

Luxury Suite, 3 Bedrooms

  • 82 sq m
  • Lake view
  • Sleeps 8
  • 1 King Bed

View all photos for Traditional Suite, 2 Bedrooms (Parlor)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Traditional Suite, 2 Bedrooms (Parlor)

  • 82 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, 1 King Bed

  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Meeting facility

Palmer House a Hilton Hotel

  • Pool
  • Spa
  • Pet-friendly
  • Restaurant
4.2 out of 5, Very good, (1657)
The price is €228
for 1 room
includes taxes & fees
29 Mar - 30 Mar
Palmer House a Hilton Hotel

About this property

Hilton Chicago

Historic hotel with 2 restaurants and health club
2 restaurants, an indoor pool and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a conference centre are on-site. Housekeeping is available on request.
Hilton Chicago offers 1544 accommodations with laptop-compatible safes and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Hilton Chicago's great location. During your stay, you're just a quick walk from State Street. Features include free WiFi in public areas, plus 2 restaurants and an indoor pool.
  • Free WiFi and wired Internet in some public areas
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Buckingham Fountain and Art Institute of Chicago
  • Pets welcome for a fee
Hilton Chicago offers its guests an indoor pool and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre, 50 meeting rooms, and coworking spaces are available. Event space at this hotel measures 234000 square feet (21739 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Chicago. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 7:00 AM to noon.
Herb N Kitchen – This café serves breakfast, lunch, dinner and light fare.
Kitty O Sheas – This restaurant specialises in Irish cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
720 Bar and Grill – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered parking on site (USD 70 per night)
  • Covered valet parking on site (USD 85 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; USD 35 for adults and USD 17 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 720 Bar and Grill
  • Herb N Kitchen
  • Kitty O Sheas

Things to do

  • Bicycle rentals
  • Health club
  • Indoor pool

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 50 meeting rooms
  • Business centre
  • Conference centre (234,000 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (118 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (116 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch HDTV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 35 for adults and from USD 17 for children
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per night (rates may vary)
  • Covered self-parking fee: USD 70.00 per night
  • Valet parking fee: USD 85.00 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 60605

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Hilton Michigan Ave
Hilton Chicago Cultural Mile
Hilton Chicago Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile
Hilton Michigan Ave Cultural Mile Hotel
Hilton Michigan Ave Cultural Mile Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile Hotel
Hilton Chicag
Hilton Chicago Hotel
Hilton Chicago Chicago
Hilton Chicago Hotel Chicago
Hilton Chicago Michigan Ave Cultural Mile

Hilton Chicago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 955 out of 1687 reviews
Rating 8 - Good. 308 out of 1687 reviews
Rating 6 - Okay. 213 out of 1687 reviews
Rating 4 - Poor. 116 out of 1687 reviews
Rating 2 - Terrible. 95 out of 1687 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Teresa

Stayed 1 night in Dec 2024

2/10 Terrible

Gana

Stayed 1 night in Dec 2024

2/10 Terrible

zhuojun

Disliked: Cleanliness, staff & service, property conditions & facilities
Too much extra charge fee
Stayed 1 night in Dec 2024

10/10 Excellent

Ari

Stayed 4 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael T

Stayed 2 nights in Nov 2024

10/10 Excellent

Breno

Stayed 1 night in Dec 2024

8/10 Good

Reid

Stayed 1 night in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Maya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Jamique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Great service! Clean room. Friendly staff. Robert was amazing! He made sure my daughters and I enjoyed our stay. He told us about all the great places to visit. Staff members reached out to us periodically to make sure we were okay! Short walking distance to shops and restaurants.
Stayed 2 nights in Dec 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. Perfect for bears games!!
Stayed 1 night in Nov 2024

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that I could walk around and there was so many things nearby.
Stayed 2 nights in Nov 2024

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location for downtown activities. Room was too hot. Check in very helpful and accommodating.
Stayed 1 night in Nov 2024

10/10 Excellent

Claudine

Stayed 1 night in Nov 2024

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place great staff!!
Stayed 1 night in Nov 2024

8/10 Good

Nazli, Boston

Business traveller
Liked: Cleanliness, staff & service
It was okay it needs some updates
Stayed 3 nights in Dec 2024

8/10 Good

LAnita

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Marshulee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jacqueline

Stayed 2 nights in Nov 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent comfort
Another excellent stay at this elegant historic hotel. It may be huge, but it retains a sense of privacy and quiet. A lakeview room is worth the difference. The elevators are rapid and well-coordinated. The pool is Chicago's best.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Face burn by towels
My mother in laws face got a burn/allergic reaction with the towels this hotel uses. Our guess was the amount of chemicals or chlorine they used to wash those towels. We had to run down to the seven eleven in the freezing cold and get a Benadryl for her face. She was in so much pain and at a point crying of the severity.
Stayed 3 nights in Nov 2024