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MainStay Suites Chicago Schaumburg

2.5 star property

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Photo gallery for MainStay Suites Chicago Schaumburg

Reception
Interior
Full-sized fridge, microwave, stovetop, dishwasher
Lobby sitting area
Suite, 1 Queen Bed | View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Gym
  • Air conditioning
  • Kitchen
  • 24/7 front desk
  • Laundry

Explore the area

Map
1200 Bank Drive, Schaumburg, IL, 60173
  • Woodfield Mall
    ‪16 min walk‬
  • LEGOLAND® Discovery Center
    ‪3 min drive‬
  • Schaumburg Convention Center
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub) | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower) | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

MainStay Suites Chicago Schaumburg

Suburban hotel with 24-hour fitness centre and 24-hour business centre
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
MainStay Suites Chicago Schaumburg offers 120 accommodations with coffee/tea makers and a hairdryer. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with premium satellite channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at MainStay Suites Chicago Schaumburg. During your stay, you'll be within walking distance of Woodfield Mall. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Woodfield Mall and a few minutes from Schaumburg Convention Center
  • Dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A 24-hour fitness centre, barbecue grills, and a vending machine are also featured at MainStay Suites Chicago Schaumburg. Self parking is free.

This Schaumburg hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet (varies based on length of stay) plus a one-off USD50 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites WY
Hawthorn Suites WY Chicago Schaumburg
Hawthorn Suites WY Hotel
Hawthorn Suites WY Hotel Schaumburg Chicago
Hawthorn Suites WY Chicago Schaumburg Hotel
MainStay Suites Chicago Schaumburg Hotel
Hawthorn Suites by WY Chicago Schaumburg
MainStay Suites Chicago Schaumburg Schaumburg
MainStay Suites Chicago Schaumburg Hotel Schaumburg

MainStay Suites Chicago Schaumburg Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 325 out of 1000 reviews
Rating 8 - Good. 329 out of 1000 reviews
Rating 6 - Okay. 140 out of 1000 reviews
Rating 4 - Poor. 103 out of 1000 reviews
Rating 2 - Terrible. 103 out of 1000 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Leeann

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 6 nights in Dec 2024

6/10 Okay

Cherie, Burnham

Stayed 2 nights in Dec 2024

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price. No garbage room on 1st floor. Washers don't directly accept credit card. You need 9 quarters or download the app. No coin machine. Front desk staff hide in the back. Couldn't hear me but came out when phone rang?
Stayed 7 nights in Dec 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was one of the worst i stayed at. It needs to be shut down. They didnt - dirty and sticky floors, dirty walls, dirty coach - things were broken: heater, window screen, - walls had stains. - I got sick becuase the sheets were dirty and caught a cold and must not have been replaced. - horrible smell as you entered the room. There was no breakfast as it claimed. Coffee that tasted like tar frankly. And the staff made me sign a document saying at anypoint they are authorized to just barge right in! The worst
Stayed 9 nights in Nov 2024

10/10 Excellent

Narcissus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2024

2/10 Terrible

Julie

Disliked: Staff & service
Stayed 2 nights in Dec 2024

6/10 Okay

Jack

Stayed 11 nights in Nov 2024

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was awful. Room was Dirty and smelled. Room had a double bed instead of a queen. Check in was bad. Entire experience was poor.
Stayed 2 nights in Dec 2024

4/10 Poor

Gazi Mahfujul

Travelled with family
There Mattress is very low quality for a hotel. Heating system is also very old. It makes lots of sound. So if you are not a deep sleeper, don't go there.
Stayed 1 night in Nov 2024

8/10 Good

Laura J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet
Stayed here many times. Nice clean quiet. Pet friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recomend and would stay again
Check in was very simple and accomidating. The room is very clean, lots of room. Electric stove, microwave, full sized fridge and freezer, qlong with a dishwasher filled with pots pans plates bowels and utensils . Shower is big and has hot water. Wifi here is free and high speed. Bed is very comfortable. And esa dogs stay for free. Would stay again and would recomend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Antonio

Stayed 2 nights in Nov 2024

10/10 Excellent

Layla

Stayed 1 night in Sep 2024

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were flies in my room on the first night and I had to change rooms for the next six nights. They didn’t even offer to comp me the first night!
Stayed 7 nights in Oct 2024

4/10 Poor

Damon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The smell is horrendous
Stayed 2 nights in Oct 2024

10/10 Excellent

Gage

Stayed 7 nights in Sep 2024

2/10 Terrible

Demera

Stayed 2 nights in Aug 2024

6/10 Okay

Ryan

Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Maria B

Travelled with family
Liked: Staff & service
Disliked: Amenities
Property dirty. Staff very nice. Room not very clean.
Stayed 2 nights in Oct 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Ko’Terrica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Pauline

Travelled with partner
Liked: Cleanliness
The hotel had a dingy smell, they promised coffee in the morning but it was ice cold
Stayed 2 nights in Oct 2024

4/10 Poor

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty run down and dirty.
This place left much to be desired. The only bonus was that it was in a convenient location, and the gentleman working the front desk was nice. Upon arriving, the first room we were in smelled of smoke so bad that it made me sick. I am generally not picky, but it was bad. All of the lights were on in the room, the couch cushions were disgusting, and the table and counters were very dirty. We requested a less-smoky room and the front desk worker was very helpful to move us. The next room - smelled horribly of air freshener, likely trying to cover up the smell of smoked. It was a bit cleaner, but this sofa was kinda stained as well, and overall the room was kinda gross. The sink was clogged with standing water and the garbage disposal didn’t work. The TV was small, I’m guessing 32 inches. There were spots on the ceiling where it looked like the popcorn ceiling was coming apart and it was simply taped over with clear mailing tape. The shower has hardly and pressure and overall the room was just kinda gross. My son slept on the pull out sofa bed and the mattress was maybe 4 inches thick and he said you could feel all of the springs from the frame to poking through and it was very uncomfortable. The WiFi signal was also very weak and the walls VERY thin. All in all, we wouldn’t stay here again. It didn’t feel unsafe, so I guess that’s good. It was the lesser expensive option of nearby hotels, but I don’t think the savings made it worth it.
Stayed 2 nights in Oct 2024

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024