6/10 Okay
Joshua
Travelled with family and small children
27 Dec 2024
Liked: Staff & service
Disliked: Amenities
Older property which was fine but wanted a place with a pool for our younger daughter; pool area was tiny and mildew-y; hot tub out of service, seemed like for while with no inclination of being fixed. Room felt dirty with stains on the comforter and broken/cheap fixed things all around bathroom and bedroom. Main issue is they claim to have 'free parking' which is misleading. It is a park and fly hotel, thinking there is 'free' parking but it is only free while you stay at the hotel, it is $20 per day while you fly out. Not on their website or Orbitz is this stated a charge for parking, both state ‘free’ parking. Their flyers in their lobby even have 'free' parking but they have sharpie to indicate the $20/day while flying. That was very disappointing and felt like a scam; as that is one of the main reasons for picking this place (even though it is further away from O’hare) instead of other park and fly hotels that stated they charge parking for their park and fly. Had we known this place charged for the parking, we would have stayed somewhere else; closer to O’hare, nicer pool area, and closer to restaurants. Good part of the stay was their airport shuttle. On time for the departure to the airport, and easy and fast to call for the pickup from the airport.
Joshua
Stayed 1 night in Dec 2024