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"I was disappointed with the rooms here as I chose the W based on my experiences with the Austin and Mexico City branches. The rooms there were quirky, ... " More

By a verified traveller on Thu 05 Apr 2018

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Fabulous Room, Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cool Corner Room, Studio, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Spectacular Room, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spectacular Room, Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Spectacular Room, Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at W Chicago - City Center. During your stay, you're just a quick walk from Willis Tower. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.

  • Free Wi-Fi in some public areas
  • Enjoy American cuisine while dining at Midland Social club
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym and fitness classes
  • Just a 3-minute walk from Willis Tower and 10 minutes on foot from Art Institute of Chicago
  • Pets welcome for a fee

W Chicago - City Center ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for W Chicago - City Center

Everyone (1)
3 out of 5

Not as good as other branches

Pros: Lobby and bar
Cons: The room decor
Location: Great location in the centre of town. Walkable to the Magnificent Mile, Cloud Gate and Lake Michigan
I was disappointed with the rooms here as I chose the W based on my experiences with the Austin and Mexico City branches. The rooms there were quirky, vibrant and different, and what I was hoping for here. Unfortunately the rooms in this one were entirely beige, literally and figuratively and although they were clean and spacious, we could've been staying anywhere. The new lobby and bar was great, and definitely a plus, but they could do with sprucing up the rest of the hotel.

Posted by on 5 Apr 2018

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Comment from Hotel Management

9 Apr 2018 by W Insider

Hello, Thank you for you review from your recent stay at W Chicago - City Center! We are so happy you enjoyed our new Living Room bar, and have plans to restyle our rooms as well. Thank you again, and we hope to welcome you back. Until then, W Chicago - City Center Team

About the W Chicago - City Center

Location 172 W Adams St, Chicago, IL 60603

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 12 meeting rooms. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12608 square feet (1171 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly W Chicago - City Center. For a fee, parking is available. This Beaux Arts Chicago hotel is smoke free.

  • 1 building
  • 403 guestrooms or units
  • 22 levels
  • 12608 sq ft of conference space
  • 1171 sq. m of conference space
  • Built in 1928
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Chicago Union Station (0.9 km / 0.6 mi)
  • Metro station: Quincy Metro Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

W Chicago - City Center offers 403 air-conditioned accommodations with DVD players and minibars. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with premium cable channels and pay-per-view films. Bathrooms include dressing gowns, slippers, designer toiletries and hairdryers. This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Films for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:00 AM to 11:00 AM.

Midland Social club – This restaurant specialises in American cuisine and serves breakfast, brunch and lunch.

MSC Bar – This bar specialises in American cuisine and serves breakfast, lunch and dinner. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: USD 125 per accommodation, per day, plus a deposit of USD 150 per stay
  • Weight limit: 88 lb per pet Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staffed front desk
  • Children stay free - maximum age 17
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 30 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self-parking fee: USD 50.00 per night
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 125 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago W City Center
  • W Chicago City Center
  • W Hotel Chicago City Center
  • w Chicago - City Hotel Chicago
  • w Hotel Chicago
  • w Hotels Chicago
  • Hotel W Chicago City Center
  • W Chicago - City Center Hotel
  • W Chicago - City Center Chicago
  • W Chicago - City Center Hotel Chicago

You should know

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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