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Best Western Chula Vista/Otay Valley Hotel

2.5 star property

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Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board
Lobby sitting area
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
4450 Main Street, Chula Vista, CA, 91911
  • Kaiser Permanente Otay Mesa Medical Offices
    ‪3 min drive‬
  • North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • Sesame Place San Diego
    ‪6 min drive‬
  • San Diego, CA (SDM-Brown Field Municipal)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel with free breakfast, near Kaiser Permanente Otay Mesa Medical Offices
An outdoor pool, a fitness centre and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. Televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Best Western Chula Vista/Otay Valley Hotel gets high marks from our customers. During your stay, you'll be close to Kaiser Permanente Otay Mesa Medical Offices. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Kaiser Permanente Otay Mesa Medical Offices and a few minutes from Sharp Chula Vista Medical Center
Best Western Chula Vista/Otay Valley Hotel offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Best Western Chula Vista/Otay Valley Hotel. Self parking is free. A complete renovation of Best Western Chula Vista/Otay Valley Hotel was completed in January 2020.

This Chula Vista hotel is smoke free.

Guests are served a free continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 567 out of 1337 reviews
Rating 8 - Good. 306 out of 1337 reviews
Rating 6 - Okay. 203 out of 1337 reviews
Rating 4 - Poor. 142 out of 1337 reviews
Rating 2 - Terrible. 119 out of 1337 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

ENRIQUE

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Bob

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Berenice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately the property is right next to the freeway but I always turn on the air anyway so that helped a lot to block any noise. The room was very clean which I appreciate most. Arrived at 2am therefore kindly asked in advance for a late checkout, which was granted for 12pm but housekeeping didn’t respect it and started knocking and entered our room at 11am. We had everything planned to be out of the room by 11:45am and we told housekeeping but she kept coming back to knock every 5-10 mins - it was really annoying.
Stayed 1 night in Nov 2024

10/10 Excellent

Sierra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so fast to check in, and the hold was only $50. The one off E St. was 100.
Stayed 1 night in Dec 2024

4/10 Poor

Stefany

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They registered the wrong room so when we arrived at night we couldn’t enter to the room we had to go with the staff. Place it is very noisy it is close too the freeway so all night you hear the cars.
Stayed 2 nights in Nov 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not really sure, but might stay again sometime
Stayed 3 nights in Nov 2024

8/10 Good

ROBERT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast Room is too full and crowded.
Stayed here for 3 nights, the stay was decent, the staff is super nice and helpful. Parking is tight with a small crowded parking lot, my tv remote didn't work and the room could have used a couple small repairs, nothing that would keep me from staying here again. My only real complimt is that the breakfast area is too small for the number of guests that this place gets and the food statuons are all cramped together, last two days of my stay I just wanled by the breakfast room and thought.....no, just no, 10 people in line and all the tables being full just wasn't gonna work.
Stayed 3 nights in Nov 2024

2/10 Terrible

Isabel, Corona

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We would like to request compensation for our stay. The room was very smelly.
Stayed 1 night in Nov 2024

2/10 Terrible

CARISSA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our toilet got clogged. The lobby was closed. A stairway was closed off by our room. The elevator was dirty. Its very outdated and needs a lot of work. Old carpeting in the rooms. This is the worse best western I've been too.
Stayed 1 night in Nov 2024

6/10 Okay

Casey

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Front desk guy was great. However, we booked double queen beds for us and our kids and were told they had none available upon check-in. How does this happen? The guy at the desk was very accommodating offering two rooms, but without an interior door conjoining the rooms we didn't feel safe with our kids in a totally separate room so they had to sleep on the floor. The hotel is SUPER noisy in the morning, with trash pickup like 3 different times, major traffic noise, and proximity to a major freeway. It was fine, but for the price not a great value.
Stayed 1 night in Nov 2024

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice however the location was not. The freeway made it impossible to get a good nights rest because of the noise level.
Stayed 1 night in Nov 2024

2/10 Terrible

Alberto, San Pedro

Business traveller
Disliked: Property conditions & facilities
The hotel is in a very bad condition. The pictures on Expedia show a different condition of the hotel.
Stayed 1 night in Nov 2024

6/10 Okay

Sabas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Their beds are comfortable but the location is too noisy. Can't get a full nights rest.
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional. The shower knob had to be turned more than 180 to get to hot. lol
Stayed 3 nights in Nov 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. We just lost our home in a fire and have stayed here for a week. Would definitely stay here if I ever visited San Diego and didn't have a home here. Thank you to all the Chula Vista/Otay Valley Bestwestern staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Stayed 8 nights in Nov 2024

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Kingsford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud freeway
Stayed 1 night in Nov 2024

6/10 Okay

Leticia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Vatche, Long Beach

Stayed 1 night in Oct 2024

4/10 Poor

Huguette

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was outdated with broken furniture, stained bathtub and the toilet didn’t work properly

10/10 Excellent

Garfield

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Nov 2024

2/10 Terrible

erica m

Disliked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Itzel

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2024