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Hotel Vulcão

4.0 star property

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Photo gallery for Hotel Vulcão

Standard Double or Twin Room | Beach/ocean view
Reception
Poolside bar
View from property
2 outdoor pools

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
Ribeira Grande de Santiago, Cidade Velha, Ilha de Santiago
  • Igreja Nossa Senhora do Rosario
    ‪18 min walk‬
  • São Francisco monastery and church
    ‪3 min drive‬
  • Royal Fortress of São Filipe
    ‪8 min drive‬
  • Santiago Island (RAI-Praia Intl.)
    ‪51 min drive‬

Room options

View all photos for Family Room

In-room safe, desk, rollaway beds, free WiFi

Family Room

  • 30 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room

In-room safe, desk, rollaway beds, free WiFi

Standard Double or Twin Room

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite

In-room safe, desk, rollaway beds, free WiFi

Suite

  • 30 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

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About this property

Hotel Vulcão

Hotel in Cidade Velha with 2 outdoor pools and bars/lounges
This hotel features 2 outdoor pools, a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a poolside bar and a snack bar/deli are on-site.
Hotel Vulcão offers 58 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 42-inch plasma televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.
During your stay at Hotel Vulcão, you'll be within walking distance of Igreja Nossa Senhora do Rosario. Features include free WiFi in public areas, plus 2 outdoor pools and 2 bars.
  • Free WiFi
  • The restaurant, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the 2 outdoor pools
  • Amenities include a front desk safe, meeting rooms and a conference centre
  • On-site recreation includes a gym
  • Just a 3-minute drive from Igreja Nossa Senhora do Rosario and a few minutes from São Francisco monastery and church
  • Airport shuttle service available for a fee
As a guest of Hotel Vulcão, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

The business-friendly Hotel Vulcão also features multilingual staff, a garden, and coffee/tea in common area. An airport shuttle (available on request) is available for a fee.

Smoking is allowed in designated areas at this 4-star Cidade Velha hotel.

On-site venue – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) during limited hours on request

Food and drink

  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Gym

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 4 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Vulcão

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 21.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.49 per person, per night. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 21.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Hotel Vulcão offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Vulcão Cidade Velha
Vulcão Cidade Velha
Hotel Vulcão Hotel
Hotel Vulcão Cidade Velha
Hotel Vulcão Hotel Cidade Velha

Hotel Vulcão Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 48 reviews
Rating 8 - Good. 12 out of 48 reviews
Rating 6 - Okay. 10 out of 48 reviews
Rating 4 - Poor. 3 out of 48 reviews
Rating 2 - Terrible. 5 out of 48 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simone

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend it.
Stayed 7 nights in Apr 2024

4/10 Poor

Carla

Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay ocean view room nice n clean
Stayed 1 night in Jun 2023

10/10 Excellent

Eloy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. Love the staff which is more important than everything else.
Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff , unorganized, poor Wi-Fi There was no access to the pool due to a wedding event, not a lot food options. Had to cut the amount of days stayed due to me and my family being unsatisfied.
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2020

10/10 Excellent

Casimiro viei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

A Balakumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service - over and above!!!
This hotel is just awesome!! The staff especially were so friendly and helpful!!! Room 202 with the balcony view is incredible and those rooms are amazing for sunrise views with lovely little well thought about balconies! It’s a cute little hotel with gorgeous views, the staff let us pick the room that we wanted when we asked. One of the guys at reception literally answered all of our questions even when they were unrelated to his service or even the island! He looked up tour companies for us on other islands as we were short on time! The customer service was really impressive and this hotel ensured that our stay started off on the best possible note! Thank you so much for all your hard work and well done!
Stayed 1 night in Feb 2018

10/10 Excellent

franck

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Une nuit vulcao
Accueil excellent’ Grande piscine et baie protégée en mer Calme quasiment personne Restaurant très bien sauf Ps de terrasse
Stayed 1 night in Apr 2024

8/10 Good

Sibileau

Travelled with partner
Liked: Cleanliness, staff & service
les horaires affichées pour le service des repas ne sont pas toujours respectés. c est un établissement toujours en travaux, le personnel est à l écoute et serviable. point négatif, un peu éloigné du centre de cidade velha. .
Stayed 10 nights in Mar 2024

2/10 Terrible

Philippe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
L ambiance. Nous etions seuls dans cet immense hotel. Wifi non fonctionnel. A deconseiller
Stayed 1 night in Mar 2024

2/10 Terrible

Lisandra

Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Lá frustration
C’est une colonie de vacances pour la capitale. Piscine publique payante, avec repas de baptêmes noces les week-ends . Vous-vous trouvez loin de tout sans autre choix, dans une chambre qui ressemblerait plutôt à des dortoirs. Bon courage
Stayed 2 nights in Jan 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Es stimmt, dass die Unterkunft schon ein wenig in die Jahre gekommen ist. Aber alles ist sauber und das Personal ist freundlich und hilfsbereit. Das Frühstück bietet eine große Auswahl, aber es wird tatsächlich nichts nachgelegt. Man sollte also pünktlich erscheinen. Der Pool hat uns besonders gut gefallen. Er wird täglich mit frischem Meerwasser befüllt. Uns hat der Aufenthalt dort gut gefallen, auch wenn das eine oder andere verbesserungswürdig ist.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria Andradina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and Nice. Breakfast was great. Personal was very kind. Swimming pool was great. Dinner was great. I Will come again. I will recommand this beautiful hotel
Stayed 1 night in Aug 2023

4/10 Poor

Ivan

Disliked: Cleanliness, property conditions & facilities
Le lit d'appoint était vraiment de mauvaise qualité, il s'affaissait complètement !!
Stayed 2 nights in Aug 2023

10/10 Excellent

francois

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L equipe de l'hôtel ultra pro et incroyablement gentille er aux petits soins avec nous, l.ambiance de feu lorsqe nous sommes arrives le dimanche, les piscines, la piscine naturelle, le buffet, les cocktails, un top souvenir pour nous !
Stayed 3 nights in Apr 2023

6/10 Okay

Gilberto

Séjour convenable. Grande hôtel avec beaucoup du personnels, mais ils ne font pas grand chose car. Pas de client bizarre. Grande chambre avec un lit très dur, et le moteur de la climatisation bruyant. Petite salle de bain, pas de gel douche, mais beaucoup de petits cafards a cause de la planche en bois dans la douche.
Stayed 4 nights in Mar 2023

6/10 Okay

Holger

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Das Hotel ist ein großer Komplex außerhalb des Ortes. Die Zimmer sind groß und sauber und mit dem nötigsten ausgestattet.
Stayed 4 nights in Nov 2022

10/10 Excellent

Gilberto

Travelled with group
Liked: Property conditions & facilities, room comfort
Vue sur la mer
Super hôtel au bord de la mer. Chambre spacieuse confortable.
Stayed 1 night in Aug 2022

10/10 Excellent

Sven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr freundlich, sehr ruhige Lage, toller Meerwasserpool
Stayed 2 nights in Nov 2021

6/10 Okay

Almar

Travelled with family
Oú sont les quatre étoiles ?
Tout d’abord, lorsque je suis entrée dans la chambre, le personnel n’est même pas capable de me dire bonjour ou même bon séjour. Ensuite, je suis arrivé pour déjeuner vers 14h50 sachant que le buffet ferme à 15h30 lorsque je suis allé me servir il n’y avait que du riz j’ai dû beaucoup attendre. Alors que, le lendemain je suis reparti au buffet qui ouvrait à 12h30 celui ci ne fut ouvert qu’à 14h. Cependant j’ai eu la bonne surprise d’être servi par une personne très agréable et attentionnée qui m’a accompagné tout au long du séjour. Néanmoins, j’ai comme même bien mangé, bien profité de la piscine. De plus la climatisation ne marchait pas et il y avait des insectes de partout. Je n’ai pas aimé la réception le personnel peu professionnel. Pour conclure je ne dirais Pas que ce n’est un bon hôtel , puisque que pour passer la journée c’est très bien je dirais juste qu’il ne correspond pas à un quatre étoiles. De
Stayed 1 night in Aug 2021

8/10 Good

Carlos

Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Het personeel heeft nog veel te leren wat betreft service gericht denken. Het ontbijt was vaak onvoldoende voorbereid (tafels niet goed gedekt, eten op enz.). Bij navraag werd over het algemeen geïrriteerd gereageerd in plaats van service-gericht en lerend voor de toekomst. Ik vind het niet gepast dat gemorste koffie over de rand van een kopje met een schuurspons uit de wasbak wordt afgeveegd en aan je wordt geserveerd. Best mogelijk dat het servicepeil in Kaapverdië niet mag worden gemeten aan de Europese norm maar ik kon geen enkel leerproces ontdekken. Onze airco was stuk, het duurde 5 dagen voordat deze was gerepareerd. Ook zaten we in eerste instantie in een appartement zonder warm water, zonder stoelen set op het balkon enz. Nee, ik zou dit complex niet aanbevelen.
Stayed 14 nights in Dec 2019

10/10 Excellent

Alexandre

Stayed 2 nights in Dec 2019