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Cleveland Marriott Downtown at Key Tower

4.0 star property

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Photo gallery for Cleveland Marriott Downtown at Key Tower

Property amenity
Exterior
Bar (on property)
Coffee shop
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service

Explore the area

Map
1360 West Mall Drive, Cleveland, OH, 44114
  • Huntington Bank Field
    ‪11 min walk‬
  • Rock and Roll Hall of Fame
    ‪13 min walk‬
  • Progressive Field
    ‪15 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪16 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

Premium bedding, in-room safe, desk, blackout curtains

Presidential Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

Club Studio Suite, 1 Bedroom

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds (Hearing Accessible)

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Lake View

  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Lake View, Corner

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Lake View, Corner

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed (Mobility Accessible, Tub)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed (Hearing Accessible)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Lake View (Hearing Accessible)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Lake View

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, Lake View

  • 22 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Corner

  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 Double Bed, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 Double Bed, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Cleveland Marriott Downtown at Key Tower

Hotel with 3 restaurants, a short walk to JACK Cleveland Casino
3 restaurants, a full-service spa and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and valet parking. Housekeeping is available on request.
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. This Cleveland hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge.

Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Cleveland Marriott Downtown at Key Tower. During your stay, you're just a quick walk from JACK Cleveland Casino. Enjoy features like free WiFi in public areas, plus 3 restaurants and a full-service spa.
  • Free Wi-Fi in some public areas
  • Enjoy American cuisine while dining at Greatroom
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Indulge with body wraps, manicures and pedicures or Ayurvedic treatments at the spa
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym and fitness classes
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 15-minute walk of Huntington Bank Field and Rock and Roll Hall of Fame
  • Dogs welcome for a fee (restrictions apply)
Cleveland Marriott Downtown at Key Tower offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 17918 square feet (1665 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Cleveland Marriott Downtown at Key Tower. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

Greatroom – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Marble Room Sushi – This restaurant specialises in sushi and serves brunch and dinner. Open daily.
Il Venetian – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open selected days.
Savour Coffee and Creatio – On-site coffee shop. Open selected days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 25.99 per day)
  • Covered valet parking on site (USD 48 per day; includes in/out privileges)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Greatroom
  • Il Venetian
  • Marble Room Sushi
  • Savour Coffee and Creatio

Things to do

  • Fitness classes
  • Full-service spa
  • Health club

Family friendly

  • Free cot
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 15 meeting rooms
  • 17,918 square feet of conference space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Covered self-parking fee: USD 25.99 per day
  • Valet parking fee: USD 48.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Cleveland Marriott Downtown at Key Tower Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1002 reviews
Rating 8 - Good. 231 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 37 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

john

Stayed 1 night in Nov 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
Our stay was only one night staff was great and professional however When we valet our car we found it difficult to get our to leave in the morning ! We should have self parked because the valet blocked our truck in so we had to wait almost an hour for them to get our truck. .
Stayed 1 night in Dec 2024

2/10 Terrible

Dane J, Pendleton

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Dirty towels left behind in my room when we checked. And no sheets for the one bed. We requested sheets and they never came the first night.
Stayed 2 nights in Dec 2024

6/10 Okay

Cringy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reservation was for 2 double beds, when I checked in they said they could only give me a king with a roll away. I was given free breakfast, but still an inconvenience
Stayed 1 night in Dec 2024

4/10 Poor

Kelly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I was told at check in I would be called when room was ready. I was never called. After I came back the host was rude. Couldn’t find my reservation. Showed my ID and was finally given my room keys.
Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Black Party guest
The lobby is beautiful, very welcoming. The hostess was very pleasant. The double room beds are too small. The toilet is really old and low to the floor. No new plug outlets for smart devices. Valet team was amazing.
Stayed 1 night in Nov 2024

6/10 Okay

curtis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had to receive a refund for a night stay but still have not received it the gentleman at check in was very rude and unprofessional totally unfriendly.
Stayed 1 night in Nov 2024

8/10 Good

Marlee, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were in was very awkward. The door leading into the room, was in a tiny corridor that you could barely walk into.
Stayed 3 nights in Nov 2024

10/10 Excellent

cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice place. Looks like pictures. Beautiful place.
Stayed 1 night in Sep 2024

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Nov 2024

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
When checking in, I wasn’t even greeted. How do you ask for my ID and credit card but don’t say hello first??! Valet overnight is very overpriced, and self parking options are very limited.
Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Travelled with group
Amber at Concierge was wonderful in optimizing my Marriott benefits. The property is beautiful. The room was spectacular with a huge shower and great city view. We had food and drinks downstairs at The Great Room which we loved. Cleveland Rocks.
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Bobby

Stayed 1 night in Oct 2024

10/10 Excellent

ARTHUR, LARGO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located in the center of Cleveland.
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. Great views of downtown. Staff were friendly and helpful.
Stayed 1 night in Oct 2024

6/10 Okay

Nazeh

nice
Stayed 2 nights in Sep 2024

10/10 Excellent

Charles A

Stayed 1 night in Nov 2024