4/10 Poor
Karl P.
23 Oct 2024
Disliked: Cleanliness
Great Location, numerous issues
The rental unit was in a great location. Many restaurants in the area and centrally located between the Rock and Roll Hall of Fame and The Rocket Mortgage Field House. Unfortunately we did encounter several issues. The first night we were in the unit, the jets on the hot tub went off at 10:30 because someone had set the timer. We were unable to disable the timer and the jets went off again. We contacted the emergency contact who tried to help us disable the timer over the phone. The jets did not go off again but the timer appeared to be set to go off again the next day. We tried turning the breaker off but couldn’t find the right breaker. As it turns out, there were two breaker boxes. The next day our emergency contact came to the unit and found the main breaker box behind one of the beds and disabled the hot tub; very much appreciated.
The two pillows on each of the beds left a lot to be desired and need to be replaced. The mattresses were worn; mattress pads on the beds would also be nice as well as some new bedding. The Keurig coffee maker was not working and the thermostats were locked so we were unable to change the temperature in the unit. The unit could also use a good deep cleaning. The refrigerator freezer was completely frozen over. Given what we paid for our three day stay, the accommodations were very disappointing.
Karl P.
Stayed 3 nights in Oct 2024