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Hampton Inn & Suites Cleveland Mentor

2.5 star property

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Photo gallery for Hampton Inn & Suites Cleveland Mentor

Reception
Property amenity
Deluxe Room, 1 King Bed | Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
5675 Emerald Ct, Mentor, OH, 44060
  • Mentor Marsh - Carol H. Sweet Nature Center
    ‪4 min drive‬
  • Lake Erie College
    ‪5 min drive‬
  • Headlands Beach State Park
    ‪5 min drive‬
  • Cleveland, OH (BKL-Burke Lakefront)
    ‪33 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

  • 48 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible

  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

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  • Parking included
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includes taxes & fees
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About this property

Hampton Inn & Suites Cleveland Mentor

Hotel in Mentor with free breakfast and fitness centre
This hotel features a fitness centre, coffee/tea in a common area and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. Housekeeping is available on request.
Hampton Inn & Suites Cleveland Mentor offers 90 accommodations with coffee/tea makers and a hairdryer. 50-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Mentor hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hampton Inn & Suites Cleveland Mentor. During your stay, you'll be close to Mentor Marsh - Carol H. Sweet Nature Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Just a 4-minute drive from Mentor Marsh - Carol H. Sweet Nature Center and 8 minutes from Lake Erie
  • Cats and dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is served. Event space at this hotel measures 576 square feet (52 square metres) and includes conference space. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Hampton Inn & Suites Cleveland Mentor. Self parking is free.

Smoking is allowed in designated areas at this Mentor hotel.

Guests are served a free breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 576 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • High-pile carpet in room
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Cleveland Hotel Mentor
Hampton Inn Cleveland Mentor
Hampton Inn Mentor
Mentor Hampton Inn
Hampton Inn & Suites Cleveland-Mentor Hotel Mentor
Hampton Inn & Suites Cleveland-Mentor Ohio
Hampton Inn And Suites Cleveland-Mentor
Hampton Inn Cleveland Mentor Hotel
Hampton Inn Suites Cleveland Mentor
Hampton Inn & Suites Cleveland Mentor Hotel
Hampton Inn & Suites Cleveland Mentor Mentor
Hampton Inn & Suites Cleveland Mentor Hotel Mentor

Hampton Inn & Suites Cleveland Mentor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 367 out of 662 reviews
Rating 8 - Good. 178 out of 662 reviews
Rating 6 - Okay. 58 out of 662 reviews
Rating 4 - Poor. 29 out of 662 reviews
Rating 2 - Terrible. 30 out of 662 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcelo, Aventura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good but it could have a bit more options of food and drinks. The hotel was very good, check in and out smooth, and very convenient location to our plans.
Stayed 2 nights in Nov 2024

8/10 Good

Bobbie

Stayed 2 nights in Nov 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for visiting our family. In spite of renovations being done, the area we were staying in was great!
Stayed 1 night in Nov 2024

6/10 Okay

Hans, Rock Hill

Business traveller
Liked: Cleanliness, amenities
Overall my stay was OK. I booked a suite with a King but 1st room assigned was a accessible room with 2 queen beds. Then the only option available for a king room was a room with a broken TV but the front desk overnight host was a great help in getting a secondary TV running in the room. AC is very loud and my room didn't get serviced overnight. Not sure why
Stayed 2 nights in Nov 2024

6/10 Okay

Sarah

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk cheyene was excellent customer service
Stayed 1 night in Oct 2024

10/10 Excellent

Isaac

Stayed 1 night in Oct 2024

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service
This was our second stay at this facility. The staff is great. The downside is that the hotel is being remodeled and so there are some issues. Our room thermostat was not working so the air handler had to be manually controlled.
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean, comfortable room. The breakfast was well stocked and the dining area was very clean. The staff was friendly and helpful. Couldn’t ask for more.
Stayed 1 night in Oct 2024

8/10 Good

Annie

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

samantha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so nice and accommodating. Rooms clean and new!
Stayed 1 night in Oct 2024

6/10 Okay

Dorothy

Travelled with group
Reserved 2 rooms for 7 people. They only had one room. Had to wait 2 hours until they cleaned one that was under renovation. Very poor customer service
Stayed 1 night in Oct 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We didn't realize this was a newly built property so it was a nice surprise to stay at such a nice, clean and modern hotel. Breakfast was very good
Stayed 1 night in Oct 2024

10/10 Excellent

Ananya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! Hotel was very clean!
Stayed 3 nights in Oct 2024

2/10 Terrible

Bradford

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The no-sleep hotel
The hallway fire alarm went off randomly throughout the night, a dozen or more times. We were afraid to go to sleep for fear of being jolted awake at any moment. We called the desks, and they said, "Yeah, we've been having problems with that." So, we willingly booked into a hotel that knew we wouldn't be able to sleep. We might as well have stayed on the road all night.
Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. Staff was friendly as well as courteous. Overall we were pleased. Thanks again!
Stayed 1 night in Sep 2024

6/10 Okay

Baree

Stayed 1 night in Aug 2024

10/10 Excellent

Richard, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Jo

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a lot of construction going on. Doors seemed to stick in several places. Reserved a handicap accessible room. Needed bars at the toilet - there were none. Had to go downstairs to the lobby bathroom from the third floor every time to use the toilet. The only handicap thing that I saw in this room was one bar to assist in the shower. Was not a walk-in shower. Still had to climb over the tub side. They advised that they didn’t have any handicap accessible with two queen beds. Only had a room with a King bed. There were two of us there on business for work and was not comfortable sharing a bed. They offered a handicap room with two queen beds on the website, yet advised me they didn’t have a room like that at this time. Tried to make the best of the situation. Won't go back.
Stayed 1 night in Sep 2024

10/10 Excellent

Corina

Liked: Cleanliness, property conditions & facilities
Very helpful personal
Stayed 2 nights in Sep 2024

4/10 Poor

michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under construction. Our room should not have been rented. A discount should have been offered, when it was brought to the desks attention. Breakfast was just OK.
Stayed 1 night in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Tonilyn

Travelled with family
Disliked: Staff & service
I give 2 stars only because the overnight front desk guy went above and beyond to attempt to remedy this awful experience. We checked in to the hotel around 9-10pm only to find minimal toilet paper in the room and a fridge full of the previous room tenants left over food. Because the hotel was booked they were unable to move us to a clean room but the overnight front desk tracked down a bag to empty the trash and cleaning supplies to clean the fridge. The following morning when we checked out another lady was there and when we passed along our issues she couldn’t care less. She seemed bothered that I had even discussed our issues with her. They also couldn’t be bothered to provide a toaster for our provided breakfast b/c it was “out for maintenance”. Seriously, Sam’s Club is across the street! Go buy a stupid toaster. With the cost of the room Hampton Inn can afford a working toaster!! But I guess they can’t even manage to keep their cleaning staff. Another group staying there had the same issues with the lady in the morning - she clearly hates her job! And made us all deal with her miserable attitude as a result!!!
Stayed 1 night in Sep 2024