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Hilton Garden Inn Cleveland Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Cleveland Downtown

Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
Bar (on property)
Reception
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Parking available
  • Hot tub
  • 24/7 front desk

Explore the area

Map
1100 Carnegie Ave, Cleveland, OH, 44115
  • Cleveland State University
    ‪4 min walk‬
  • Progressive Field
    ‪4 min walk‬
  • Rocket Mortgage FieldHouse
    ‪8 min walk‬
  • Cleveland, OH (BKL-Burke Lakefront)
    ‪6 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

  • 58 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Drinks & Snacks)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Shower

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Shower

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed (Drinks & Snacks)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Bathtub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Bathtub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Hearing Accessible

49-inch LCD TV with cable channels, TV, pay films

Deluxe Room, 2 Queen Beds, Hearing Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Shower)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Hearing Accessible

  • 58 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Hearing Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Corner

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Living area | 49-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed

  • 80 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Hotel Indigo Cleveland Downtown by IHG

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (1103)
The price is €180
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Hotel Indigo Cleveland Downtown by IHG

About this property

Hilton Garden Inn Cleveland Downtown

Hotel with a fitness centre, a quick walk to Progressive Field
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, Access to hot tub and self parking. Housekeeping is available on request.
Hilton Garden Inn Cleveland Downtown offers 240 accommodations with MP3 docking stations and coffee/tea makers. 49-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Cleveland Downtown. During your stay, you're just a quick walk from Progressive Field. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Progressive Field and 8 minutes on foot from Rocket Mortgage FieldHouse
  • Cats and dogs welcome for a fee
Hilton Garden Inn Cleveland Downtown offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 8 meeting rooms available. The business-friendly Hilton Garden Inn Cleveland Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Cleveland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Garden Grille – This restaurant only serves breakfast.
Harvey's Sports Bar – This bar only serves dinner. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12 to 18 for adults and USD 8 to 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille
  • Harvey's Sports Bar

Things to do

  • Gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 88.13 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12 to 18 for adults and USD 8 to 12 for children
  • Self-parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 88.13 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Cleveland Downtown
Hilton Garden Inn Hotel Cleveland Downtown
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland

Hilton Garden Inn Cleveland Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 353 out of 1001 reviews
Rating 8 - Good. 257 out of 1001 reviews
Rating 6 - Okay. 178 out of 1001 reviews
Rating 4 - Poor. 115 out of 1001 reviews
Rating 2 - Terrible. 98 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities
enjoyed the stay
Stayed 2 nights in Nov 2024

8/10 Good

Leslie

Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Some of the staff are not friendly. Just getting a towel takes forever. However, I will be remiss if I fail to give credit to a hardworking employee named Felisha, who went out of her way to help me. Otherwise, the service is a disaster. I nearly missed a meeting waiting to get a towel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a GREAT TIME!!!
Stayed 1 night in Nov 2024

4/10 Poor

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Horrible Stay
Paid an extra $10 per day and per guest for breakfast and was never offered the breakfast coupon. Had to go to front desk when another lady who was very professional finally gave us a ticket for the breakfast, but i had paid for 2 days and only received one day. The rude lady that was at front desk the firat night didnt want to give me towels and washcloths. After telling her that our room was not equipped with the proper amount. 4 people in the room and one set of towels and washcloths. There were stains all over the bed sheets and the room was just dirty. I even found a marijuana oil pen in the room, so clearly theres not much housekeeping going on there.
Stayed 2 nights in Nov 2024

6/10 Okay

Sharon, Montvale

Travelled with family
Disliked: Property conditions & facilities
Pros: The room was spacious, great location. Cons: The tub was stained, the bathroom vanity beat up, the stand up lamp had to be unplugged to turn it on or off, the parking lot exit didn't work one time trying to leave.
Stayed 2 nights in Nov 2024

2/10 Terrible

Carrie

Terrible property. Staff was rude. Would not give me the room I ordered and would not give me any money back. No maid service even though requested. No pool towels and when I asked for regular towels for the pool they refused. When I asked for more towels for the room they refused. Parking lot was gated and the gate would not work causing a 30 minute delay getting out. Hotel blamed Expedia for reserving the wrong room when it was the hotel that gave my room away due to late check in and had to share a bed instead of having the two beds I reserved hotel would not switch rooms. I blame both Expedia and Hilton and will no longer use either the site or a Hilton hotel. Do not stay here.
Stayed 2 nights in Nov 2024

8/10 Good

Maria

Stayed 2 nights in Oct 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stays far away
Hotel staff was rude and nasty. Ended up not even staying the night there. They refused to even check me out of the hotel
Stayed 1 night in Nov 2024

2/10 Terrible

Clifton

Stayed 1 night in Nov 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must be short staffed
Room not ready well after check in time. Was eventually offered a substitute room…not what I paid for. Desk girl was great…just wish we DiDnt need to wait and settle for something less.
Stayed 1 night in Nov 2024

10/10 Excellent

Mallory

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Isaac

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Wasn’t ready for check in at 3 came back at 6 got keys to a room that hadn’t been cleaned so had to wait another 30 minutes for a room to be ready
Stayed 1 night in Sep 2024

10/10 Excellent

Nick

Travelled with family
Liked: Property conditions & facilities
Perfect location if you are downtown
Stayed 1 night in Oct 2024

10/10 Excellent

Jina, Louisville

Stayed 1 night in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Morgan

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Heather

Stayed 2 nights in Oct 2024

10/10 Excellent

Larri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleveland football trip
We had a great stay at the Hilton Garden Inn in downtown Cleveland. We were only 1 1/2 miles for the football stadium & Lake Erie. The location was perfect, the hotel was nice…maybe could use a little updating. The fitness center was small but good & we definitely enjoyed the pool which was huge & hot tub. Overall we’d definitely stay again. Location was great, service great; & the breakfast was pretty good too!
Stayed 1 night in Oct 2024

10/10 Excellent

Grant

Fast check in
Stayed 1 night in Oct 2024

6/10 Okay

Timothy

Disliked: Property conditions & facilities, room comfort
Front desk difficult to contact before our stay. Room was dated, pillows were horrible room was somewhat clean but not spotless. Have to switch rooms initially due to the refrigerator not working in our original room
Stayed 1 night in Oct 2024

4/10 Poor

Tara

Stayed 2 nights in Sep 2024

4/10 Poor

Roger

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool is ice cold and so is the HOT TUB. Its cold water. We asked severaltimes for then to fix it, was told it was resplved and the hot tub was still cold..we chise this hotel for my wifes chronic pain issues to have the hot tub to help. We ended up leaving a day early and the hotel refudes to give us a refund through expedia.
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking process confusing
Parking lot process was very confusing to get in and out. Also, charging your guests $20/day to park is ridiculous. Room was comfortable, but didn't need the people next door pounding on their door at 4 am.
Stayed 1 night in Oct 2024