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Hilton Garden Inn Cleveland Downtown

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Garden Inn Cleveland Downtown

Lobby
Exterior
Reception
Desk, laptop workspace, blackout curtains, iron/ironing board
Bar (on property)

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Parking available
  • Hot tub
  • 24/7 front desk

Explore the area

Map
1100 Carnegie Ave, Cleveland, OH, 44115
  • Cleveland State University
    4 min walk
  • Ginza Sushi House
    1 min walk
  • Tower City-Public Square Station
    15 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    6 min drive

Room options

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

  • 58 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds (Drinks & Snacks)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Shower

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Shower

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed (Drinks & Snacks)

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Bathtub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Bathtub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Hearing Accessible

49-inch LCD TV with cable channels, TV, pay films

Deluxe Room, 2 Queen Beds, Hearing Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Shower)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Hearing Accessible

  • 58 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hearing Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Hearing Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Corner

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Living area | 49-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed

  • 80 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Cleveland Downtown

Pool
Hot tub
Breakfast included
Pet-friendly
4.7 out of 5, Exceptional, (2348)
The price is €134
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Drury Plaza Hotel Cleveland Downtown

About this property

Hilton Garden Inn Cleveland Downtown

Hotel with a fitness centre, a quick walk to Progressive Field
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, Access to hot tub and self parking. Housekeeping is available on request.
Hilton Garden Inn Cleveland Downtown offers 240 accommodations with MP3 docking stations and coffee/tea makers. 49-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Cleveland Downtown. During your stay, you're just a quick walk from Progressive Field. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Progressive Field and 8 minutes on foot from Rocket Mortgage FieldHouse
  • Cats and dogs welcome for a fee
Hilton Garden Inn Cleveland Downtown offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 8 meeting rooms available. The business-friendly Hilton Garden Inn Cleveland Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 3-star Cleveland hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Garden Grille – This restaurant only serves breakfast.
Harvey's Sports Bar – This bar only serves dinner. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12 to 18 for adults and USD 8 to 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Garden Grille
  • Harvey's Sports Bar

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Ballroom
  • Built in 2002
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12 to 18 for adults and USD 8 to 12 for children
  • Self-parking fee: USD 20 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Cleveland Downtown
Hilton Garden Inn Hotel Cleveland Downtown
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland

Hilton Garden Inn Cleveland Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 355 out of 1002 reviews" "
Rating 8 - Good. 255 out of 1002 reviews" "
Rating 6 - Okay. 181 out of 1002 reviews" "
Rating 4 - Poor. 115 out of 1002 reviews" "
Rating 2 - Terrible. 96 out of 1002 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Like location to Progressive field
Stayed 3 nights in Sep 2024

8/10 Good

Kellam

Stayed 3 nights in Sep 2024

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel is not the best, with homeless camps and unsavory characters. The check in process was a joke. Our room had mold in the tub and on the air conditioner. Our toilet didn't flush. I reported it, and when I came back much later, it wasn't corrected. I was told that there was nothing they could do. Only when I insisted, they put me in another room.
Stayed 1 night in Sep 2024

6/10 Okay

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good but it was completely booked and it did not have enough towels to go around. The staff was friendly but we had two separate issues with the lock on our door. KD was the Maintenance person who fixed it and she was up there in a flash and fixed the issue both times.
Stayed 3 nights in Sep 2024

4/10 Poor

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Christopher

Stayed 2 nights in Aug 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a football game. We could walk. Breakfast was nice, could be open til 10 on Mondays and bar could be open on home football Sundays. Hotel was perfect for our stay.
Stayed 2 nights in Sep 2024

6/10 Okay

Marc

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very disappointed with the bathroom. All bottle were empty shampoo conditioner and soap. Went to all three ice machines to get ice. No ice!!! No toilet paper and our room door didn’t shut properly! Staff was great but room was pretty nasty. Sorry.
Stayed 2 nights in Sep 2024

2/10 Terrible

Braden, Plattsmouth

Stayed 3 nights in Jun 2024

6/10 Okay

Reginald

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Harry, Hollidaysburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The parking area wasn’t working properly and getting in and out of gate was a challenge. The staff wasn’t super helpful figuring this out.
Stayed 1 night in Sep 2024

6/10 Okay

Mindy

The hotel room was not very clean and it the shampoo and soap was empty. Also the pool was shut down for maintenance and we booked it because it had a pool.
Stayed 1 night in Sep 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean but we did not have towels refreshed, there was a women’s wig in one of the drawers, and our toilet had a malfunctioning filler unit in the tank which appeared cracked. We went to a Cleveland Guardians game so the location was very convenient. Overall a good stay but housekeeping needs a little more attention to detail.
Stayed 2 nights in Aug 2024

2/10 Terrible

Thomas

ice machines broke, had to stay two days because of the Labor Day weekend. They never clean the room the second day no fresh towels no beds made nothing parking lot should have spaces for hotel guests not people going to baseball games pretty sure will never be back again.
Stayed 2 nights in Aug 2024

2/10 Terrible

Ella

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have visited this hotel numerous times and had great stays. The staff that runs the front desk and parking attendant (when’s she there) now are horrible. Rude,very dismissive to your concerns and definitely lack professionalism. Your front desk is the face of your establishment. It’s turned into a low budget hotel with high rates.
Stayed 2 nights in Aug 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Gena

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location and the front desk staff. I didnt like how the hot tub was not working due to maintainence at the time.
Stayed 5 nights in Aug 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Your basic hotel experience, staff was very helpful in allowing us to park prior to check in.
Stayed 1 night in Aug 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

6/10 Okay

Kylie, Columbus

Disliked: Cleanliness, staff & service, property conditions & facilities
The parking situation was horrible. You get double charged at this place and they are from different people. Our room was dirty, the keurig was filthy and unusable, the shower had someone else’s hair in it, and severely understaffed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Aug 2024

8/10 Good

Christina

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This was a great option to walk to bars, the progressive field, and had great parking. This hotel had phenomenal staff but lacked cleanliness in the pool area, specifically the water. Our door also stuck so we had to really pull it open and make sure to slam it closed or it wouldn’t lock. Overall good stay.
Stayed 2 nights in Aug 2024

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to experience the tourist area of downtown Cleveland…. Only minor problem was reception staff not understanding parking gate opening process
Stayed 1 night in Aug 2024

4/10 Poor

Alina

Liked: Property conditions & facilities
Disliked: Staff & service
My stay at the hotel was disappointing. I initially booked two nights at another hotel that was way too far from the event I came to participate. Therefore I booked this hotel online for 17-18 august but I was not aware the 18 was picked as the first day. It was a mistake I was not aware until I reached the hotel downtown. The clerk at the Reception gave me a small room on the 17 and 18 and told me I need to pay their price not the one given by Expedia, although the 18 was a day on your booking site. I stayed one night and decided to return to Buffalo the next day to be closer to the border. About the room and service, another disappointment. The pillows were small and filled with some kind of sponge, the coffee machine was not working and the toilette made an annoying sound for five minutes after using it. I told the reception about having the coffee machine repaired as even their coffee maker in the main floor was out of order. At not veil as no one came! I should also mentioned both clerks at the reception talked to me with a visible sarcasm that has upset me. The next morning I was forced to pay double price than the one on the booking with you, ending up with 247.20 on my credit card. The reason I chose you in the beginning was the price equal or a little bit more for two days than the one I paid for one night. I understand I made a mistake while booking on my cell without my glasses but I still believe they're wrong on charging me more and their attitude towards me!
Stayed 1 night in Aug 2024