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4.5 out of 5

"The hotel is new, clean, comfortable and is great value for money. " More

By a verified traveller on Wed 28 Mar 2018

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Superior Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Double Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

City Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at RESIDENCE Il Lago. During your stay, you're just a quick walk from Iulius Mall Cluj. Features include free WiFi in public areas and self-parking (surcharge).

  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, a lift and a vending machine
  • Just a 3-minute walk from Iulius Mall Cluj and 4 minutes on foot from Gheorgheni Lake
  • Cats and dogs welcome for a fee (restrictions apply)

RESIDENCE Il Lago ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for RESIDENCE Il Lago

Everyone (2)
5 out of 5

Great hotel, close to Iulius Mall

Pros: Every room looks out on the lake. Easy to access and has a huge TV.
Cons: Even though the hotel guests are asked to be quiet between 22.00 and 07.00, some guests came in after 23.00 and were noisy until 01.00.
Location: 2 minutes from Iulius Mall and just beside the lake.
The hotel is new, clean, comfortable and is great value for money.

Posted by , from Ireland on 28 Mar 2018

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Comment from Hotel Management

30 Mar 2018 by Staff RESIDENCE Il Lago

Thank you for your reservation!

4 out of 5
Produit bain, chauffage ,lonve bain trea propre ,vrand cbambre

Posted by on 10 Nov 2019

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Comment from Hotel Management

14 Nov 2019 by Mihaela

thank you for your review! Hope to see you next time!

Property Features

As a guest of RESIDENCE Il Lago, you'll find a vending machine, a front desk safe, and a lift. Public spaces have free WiFi. Parking is available for a fee. This 3-star Cluj-Napoca hotel is smoke free.

  • 1 building
  • 32 guestrooms or units
  • 5 levels
  • Built in 2017
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cluj-Napoca Station (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

RESIDENCE Il Lago offers 32 air-conditioned accommodations with a safe and complimentary slippers. 80-cm LCD televisions come with cable channels. Bathrooms include a shower. This Cluj-Napoca hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • LCD television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Safe
  • Slippers
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. If you are planning to arrive after 10:00 PM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:00 PM
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has not been amended for enhanced safety
  • Guests must register online prior to arrival
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Guest will receive an email before arrival 48 hours
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee: EUR 10 for check-in between 10 PM and 7:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • RESIDENCE Il Lago Hotel Cluj-Napoca
  • RESIDENCE Il Lago Hotel
  • RESIDENCE Il Lago Cluj-Napoca
  • RESIDENCE Il Lago Hotel
  • RESIDENCE Il Lago Cluj-Napoca
  • RESIDENCE Il Lago Hotel Cluj-Napoca

You should know

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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