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Candlewood Suites Polaris, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Candlewood Suites Polaris, an IHG Hotel

Pillow-top beds, desk, blackout curtains, iron/ironing board
Room amenity
Exterior
Property amenity
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Kitchen
  • Air conditioning
  • Pet-friendly
  • Parking included
  • Laundry

Explore the area

Map
8515 Lyra Dr, Columbus, OH, 43240
  • Magic Mountain Fun Center
    5 min walk
  • Polaris Fashion Place
    12 min walk
  • Topgolf
    3 min drive
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    19 min drive

Room options

View all photos for Studio Suite

Studio Suite | Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio Suite

  • 32.5 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Communications, Mobility, Access Tub)

Room amenity

Suite, 1 Bedroom, Accessible, Non Smoking (Communications, Mobility, Access Tub)

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Studio, 1 Queen Bed, Accessible (Communications, Mobil, Access Shower)

Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio, 1 Queen Bed, Accessible (Communications, Mobil, Access Shower)

  • 49 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

  • 32.5 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Room amenity

Studio Suite, 2 Double Beds

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom

  • 49 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Studio, 1 Queen Bed, Accessible (Communications, Mobility, Access Tub)

Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio, 1 Queen Bed, Accessible (Communications, Mobility, Access Tub)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible, Non Smoking (Communications)

Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio Suite, 2 Double Beds, Accessible, Non Smoking (Communications)

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (Communications, Roll-In Shower)

Room amenity

Room, 1 Bedroom, Accessible, Non Smoking (Communications, Roll-In Shower)

  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Communications)

Room amenity

Suite, 1 Bedroom, Accessible, Non Smoking (Communications)

  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Communications)

Pillow-top beds, desk, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Communications)

  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Four Points by Sheraton Columbus-Polaris

Pet-friendly
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (41)
The price is €89
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Four Points by Sheraton Columbus-Polaris

About this property

Candlewood Suites Polaris, an IHG Hotel

Suburban Columbus hotel in Polaris with free parking
This hotel features an indoor pool, a 24-hour fitness centre and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Polaris, an IHG Hotel offers 122 accommodations with DVD players and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

During your stay at Candlewood Suites Polaris, an IHG Hotel, you're just a quick walk from Magic Mountain Fun Center. Features include free WiFi in public areas and free self-parking, plus an indoor pool. This property offers pet-friendly amenities, such as an off-lead area.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices)) and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and convenience store
  • On-site recreation includes a 24-hour gym
  • 14 minutes by car from Ohio State University and 12 minutes from Easton Town Center
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
Candlewood Suites Polaris, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. The business-friendly Candlewood Suites Polaris, an IHG Hotel also features barbecue grills, a picnic area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this Columbus hotel.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces quiet hours from 10:00 PM to 8:00 AM

Renovations and closures

The following facilities or services will be unavailable from December 9 2024 to December 31 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 79 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 93.19 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards
Front desk staff will greet guests on arrival. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Polaris
Candlewood Suites Polaris
Candlewood Suites Polaris Columbus
Candlewood Suites Polaris Hotel
Candlewood Suites Polaris Hotel Columbus
Candlewood Columbus
Candlewood Suites Polaris Columbus, Ohio
Columbus Candlewood Suites
Candlewood Suites Polaris Aparthotel Columbus
Candlewood Suites Polaris Aparthotel
Candlewood Suites Columbus

Candlewood Suites Polaris, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 400 out of 938 reviews" "
Rating 8 - Good. 284 out of 938 reviews" "
Rating 6 - Okay. 120 out of 938 reviews" "
Rating 4 - Poor. 67 out of 938 reviews" "
Rating 2 - Terrible. 67 out of 938 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Takisha

Business traveller
Liked: Amenities
Nice hotel, location is great. Hotel could be cleaner.
Stayed 8 nights in Sep 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to restaurants, grocery stores, gas stations, big chains and smaller stores. Easy freeway access to 71. The room was good and well-appointed. I like the larger bottles of soap, conditioner, etc., instead of those tiny one-use items. It seems so much more eco-friendly. All the staff I spoke with were amazingly friendly and helpful. There was a noisy room near mine. At midnight to 1 or 2am, walls and stomping and my pans rattling. I dont know where it came from. After they left, it was very quiet. There was also a shop in the lobby for some food items. I would choose thise hotel and location again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Great value.
Room was clean and had everything you need in an extended stay hotel. Very clean facility and a friendly staff. Great value
Stayed 1 night in Jun 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Audwynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was easy to get to from the highway and you have multiple national restaurants within a 3 minute walk. Would stay here again for sure! Also the front desk was very nice!
Stayed 2 nights in May 2024

8/10 Good

Sabrina, Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in May 2024

10/10 Excellent

Mashia

Stayed 2 nights in May 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like having a kitchen and separate sitting room and bedroom. Haven't checked out the hot tub yet, but plan to!
Stayed 4 nights in Dec 2023

10/10 Excellent

ALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Caren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO PHONE NUMBER FOR HOTEL
No way to contact the hotel directly….Number no longer in service??? I want able to cancel/change my reservation or to get a refund. It’s really upsetting.
Stayed 5 nights in Aug 2023

8/10 Good

Dan

Stayed 2 nights in Aug 2023

4/10 Poor

Joy

Travelled with family, Business traveller
Candle wood suites @Polaris was filthy inside and out ! Stayed there for 5 nights and never seen housekeepers anywhere ! Halls elevators, trash cans overflowing ! Room was sketchy , hair in bathroom .. I had to run to store and buy cleaning supplies AC was better than outside but not by much in the room ..would not stay again Staff at front desk were great and always friendly!
Stayed 4 nights in Jun 2023

10/10 Excellent

Prggy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very convenient to all the things we wanted to do. Convenient, right in between my two girls homes. The only thing I don’t like is we left our room extremely clean and some sort of $100. Deposit is still pending on my credit card. We have been home nearly one week.
Stayed 5 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
No breakfast buffet i was charged 100. For incidentals and it took 15 days for it to be returned to my cc staff not very friendly or helpful
Stayed 2 nights in May 2023

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location with restaurants and stores
Stayed 5 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, convenient, affordable and spacious
Stayed 3 nights in May 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay at Candlewood Suites Polaris (near Westerville Ohio). Friendly staff. Our puppy Raider 🐶 loves ❤️ Candlewood Suites. Thank you. Rose and Lou and Raider
Stayed 3 nights in Apr 2023

4/10 Poor

ROBERT R

Travelled with partner
noisy!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Comfortable bed, comfortable nice to have a fridge and microwave

8/10 Good

Ross

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ehhh
we were called the day of because you over booked to have our room changed which was fine as long as we had a room. When we got there two other guests complained of no hot water. The next day our brother in-law who was also coming to stay got to their room and were in there for over and hour or two were told that you guys over booked and they had to find another hotel. While they were down at the desk another couple walked into their room to find someone else already had that room. To top it off we had the fire alarm go off at 5am and I do feel that it was super unorganized. I've stayed here many many times ok ver the last 10 years and I think the hotel has just gone down a lot. Its not a terrible place but I think I'll have to find another place to stay. The cleaners don't smile, they just give off a very rude vibe.
Stayed 2 nights in Mar 2023

10/10 Excellent

Shanita

Stayed 2 nights in Feb 2023