2/10 Terrible
Jenee
Travelled with family
23 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! I stayed at this property a year ago and was pleased with the stay. This year when we checked in we were told we were on the 3rd floor and the elevator was broken. It would not be fixed. They had no other room options. We were then told there was no housekeeping services on the weekend. The room is listed as accommodating 4 guests the fold out couch was horrible. The mattress was paper thin and incredibly uncomfortable so much so my son elected. to sleep on a blanket on the floor. The shower head was coming away from the wall and the vent was filthy.
Downstairs the men’s public toilet was broken. To top it all off the last night of our stay the hot water was broken. And so we could not take showers. The next morning they still did not have hot water but knowingly were serving food without being able to properly wash their hands with hot water and soap. When we pointed this out they said they were using hand sanitizer. I am a very experienced nurse and my husband works in the food industry and is food safe certified. Food born Bacteria can not be killed by hand sanitizer only with warm soapy water.
Jenee
Stayed 3 nights in Sep 2024