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ProfilHotels Mercur

3-star property
Vester Farimagsgade 17, Copenhagen, 09 725 22 184
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3.5 out of 5
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See all 11 ebookers Reviews

"The property was clean great area the facilities were good the staff amazing friendly helpful definitely the star of the property couldn’t work out wh ... " More

By a verified traveller on Wed 05 Feb 2020

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Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Triple Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Queen Room Four

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Twin Room Four

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at ProfilHotels Mercur. During your stay, you're just a quick walk from Tivoli Gardens. Enjoy features like free WiFi in public areas, plus a business centre and outdoor tennis court.

  • Free WiFi and wired Internet in some public areas
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes an outdoor tennis court and bicycles to rent
  • Within a 10-minute walk of Tivoli Gardens and City Hall Square
  • Cats and dogs welcome for a fee (restrictions apply)

ProfilHotels Mercur ratings based on 11 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for ProfilHotels Mercur

Everyone (7) Family (1)
4 out of 5
The property was clean great area the facilities were good the staff amazing friendly helpful definitely the star of the property couldn’t work out why there were weights in my room but that wasn’t a bad thing

Posted by on 5 Feb 2020

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Comment from Hotel Management

5 Feb 2020 by Liv, Front Desk

Dear Guest Thank you for your review. It is lovely to hear that you had a good stay with us, and that our staff was to your liking. I hope you will consider visiting us again and I wish you a pleasant day Kind regards

3 out of 5
Cons: Breakfast
Average hotel, not impressed with breakfast, ambient and service. Convenient location if you fancy Vesterbro.

Posted by on 8 May 2018

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Comment from Hotel Management

5 Aug 2018 by Signe, Front Desk

Hello, Thank you for your response and sorry for the long wait for the answer, we are always trying to improve and we told the restaurant about your experience with the breakfast. Have a nice day,

5 out of 5
.

Posted by on 18 Jun 2024

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Comment from Hotel Management

24 Jun 2024 by Farizza Hansen. Front Desk - Mercur Hotel

Thank you for your perfect score! We appreciate your positive feedback and hope to welcome you back again soon.

4 out of 5
The room itself was neat but the bathroom would have needed a total renovation a long time ago. The shower worked very badly.

Posted by on 14 Jun 2024

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Comment from Hotel Management

24 Jun 2024 by Farizza Hansen. Front Desk - Mercur Hotel

Thank you for sharing your feedback with us. We appreciate your comments regarding the neatness of the room. We apologize for any inconvenience caused by the condition of the bathroom and the shower. Please rest assured that we take your feedback seriously, and we will review this matter with our team to ensure improvements are made.We value your input and hope to have the opportunity to welcome you back for an enhanced experience in the future.

4 out of 5
Ystävällinen henkilökunta, liian pehmeä sänky ja kuuma huone.

Posted by on 13 May 2024

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Comment from Hotel Management

24 Jun 2024 by Farizza Hansen. Front Desk - Mercur Hotel

Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. We apologize for any discomfort caused by the soft bed and warm room. Your comments are valuable to us, and we will review them with our team to ensure improvements are made.We hope to have the opportunity to welcome you back for a more comfortable experience in the future.

4 out of 5
Viihtyisä ja siisti huone. Kuntosali oli plussaa ja sijainti keskeisellä paikalla

Posted by on 30 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by Nicklas RJ, Front desk.

Dear guest, Thank you very much for the kind review, we always appreciate happy, satisfied guests! You are always welcome back to Mercur Hotel, and we look forward to seeing you in the future.

2 out of 5
Standort ist top. Personal war sehr freundlich. Auch das Frühstücksbuffet ist umfangreich und lecker. Was jedoch zu Wünschen übrig lässt, ist die Sauberkeit. Im Zimmer ist Teppich eingelegt. Er sieht so aus, dass man nicht Barfuss darauf gehen möchte. Das Bad müsste dringend umgebaut werden. Die Dusche ist zu klein und in den Ecken schmutzig. Wenn man duscht, steht das halbe Bad unter Wasser. Das Hotel hätte viel potenzial, jedoch müsste man die Zimmer dringend auffrischen.

Posted by on 30 Dec 2019

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Comment from Hotel Management

30 Dec 2019 by Liv, Front Desk

Dear Guest Thank you for your review. I'm sorry to hear that your room did not live up tour expectations and that ,there was nothing we could do to try and improve your stay with us. If you your room was not properly cleaned then let us know then we can try and fix it during your stay. Your comments about a renovation has been noted. Have a pleasant evening and a happy new year. Kind regards

3 out of 5
Toinen hissi surkeassa kunnossa. Yleisinfo hotellista henkilökunnalta huono.

Posted by on 12 Aug 2019

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Comment from Hotel Management

12 Aug 2019 by Liv, Front Desk

Dear Guest Thank you for your review. I'm sorry to hear that you stay did not live up to your expectations and fell free to let us know how we should improve. Have a pleasant evening Kind regards

4 out of 5

Posted by on 11 Jun 2019

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Comment from Hotel Management

11 Jun 2019 by Liv, Front Desk

Dear Guest Thank you for your review. It's nice to hear that you enjoyed your stay I hope you will visit us again. Kind regards

4 out of 5
Kiva hotelli kätevästi ajomatkan varrella Amsterdamista Helsinkiin. Auton sai parkkiin hotellin eteen ja hyvän aamupalan jälkeen oli kiva jatkaa matkaa.

Posted by on 10 Jan 2019

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Comment from Hotel Management

10 Jan 2019 by Brynn H., Front Office Supervisor

Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are glad to hear that you had a nice to at our hotel from Amsterdam to Helsinki. It would be such a pleasure to welcome you back at our hotel in the future.

About the ProfilHotels Mercur

Location Vester Farimagsgade 17, Copenhagen, 1606

Renovations + Closures

This property is closed from 1 January 2025 to 31 March 2025 (dates subject to change).

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. ProfilHotels Mercur also features tour/ticket assistance, dry cleaning/laundry services, and a front desk safe. This 3-star Copenhagen hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 6 levels
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser

Internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Copenhagen Central Station (0.5 km / 0.3 mi)
  • Metro station: Vesterport Station (0.1 km / 0.1 mi)

Room Amenities

ProfilHotels Mercur offers 119 accommodations with a hairdryer. 32-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Electric kettle
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Desk
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for DKK 300.0 per night.

Pet Policy

  • Pets: DKK 300 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Pets cannot be left unattended
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Mobile key entry is not available
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 3
  • Contactless check-in is not available
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately DKK 180 per person
  • Nearby parking fee: DKK 265 per day (6561680 ft away)
  • Pet fee: DKK 300 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: DKK 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Mercur
  • Best Western Mercur Copenhagen
  • Best Western Mercur Hotel
  • Best Western Mercur Hotel Copenhagen
  • Hotel Norlandia Mercur
  • Norlandia Mercur Copenhagen
  • Copenhagen Mercur Hotel
  • Copenhagen Mercur
  • Mercur Hotel Copenhagen
  • Mercur Copenhagen
  • Hotel Norlandia Mercur
  • Mercur Hotel
  • ProfilHotels Mercur Hotel
  • ProfilHotels Mercur Copenhagen
  • ProfilHotels Mercur Hotel Copenhagen

You should know

  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Denmark. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.