6/10 Okay
Callie
Travelled with partner
20 Aug 2024
Disliked: Amenities, property conditions & facilities
You decide if this sounds 5 star- I will break down facts by a few categories:
Positives:
-spa staff is professional and skilled enough
-buffet service team is very kind and professional
-music at night on the rooftop bar is great
Amenities In Hotel Control:
-Website does not list the realities of all-inclusive. EX: many common cocktails are not included (pina colada)
-there is only ONE restaurant available in general for breakfast and dinner, and between lunch end (2:30) and dinner start (6:30) there is no food available except for pool snacks in a cooler that was filled with wasps
-Spa indoor pool is unheated.
-Common areas no AC
-10 min walk to beach from hotel
-you're giving a card for ONE towel and have to trade in at the spa. Around 4pm they run out of towels and tell you to come back the next day.
-there is only space for about half the guests to enjoy the roof at night & everything else is closed at that time.
Service in hotel control:
-when we asked about a salon, the 'concierge' said ' did you look at your google maps?'
-asked for a taxi back they said ' you just got there?' annoyed we called
-run out of towels daily
Surroundings (mostly outside the hotel's control but things I would like to know before visiting; these are not factored into my review scores):
- the beach at the resort is very rocky. MUST have water shoes to be able to go/enter water
-many wasps everywhere outside.
-10-15 min car ride to town
Callie
Stayed 5 nights in Aug 2024