6/10 Okay
Daniel
18 Oct 2024
Liked: Staff & service
Great and Not so Great
This our 4th time staying at this hotel. We travel to Port A every year for vacation. I would like to say that I have never had a bad experience with the hotel staff. Everyone is always so nice & helpful. The breakfast is great, with many options & the staff is always attentive & helpful. Unfortunately, the condition of our room was a disappointment. The age & wear and tear are starting to show. There is mold in the grout in the bathroom. The grout around the tub on the floor was dirty & grungy. The bathroom floor was not swept or vacuumed before it was mopped. Whatever they use to mop the floors had hairs dried into it, pretty gross. The 3 previous times we stayed, the beds were were so comfortable. I chose this hotel for this reason because I have a bad back & need a good mattress. We got a double queen room and both mattresses were lumpy and uncomfortable. We also chose this hotel because they have always had the pool heated at this time of year. The weather was in the 80's during the day and in the 70's at night. The pool was not heated and it was freezing cold, even during the day. Everyone who came to the pool commented how cold it was. We were disappointed that we couldn't take an evening swim because the water was too cold. Sorry to say we probably won't come back here next year, mostly because of the beds and lack of cleanliness in the room.
Daniel
Stayed 4 nights in Oct 2024