I took my family there for the weekend of Mother’s Day. First, the sheets were dirty on the sofa bed. I informed the property manager, who didn’t respond until the next day. I did request a clean mattress cover which we never received nor heard a response back on.
The day of checkout, we were locked inside the property because of a malfunctioning lock. I explained how we had Mother’s Day Brunch reservations. The maintenance person could not get the door opened, either. He told me that he was calling a locksmith and if we needed to go prior to the locksmith’s arrival, we had to go through the window.
Luckily, I was able to get Mother’s Day Brunch moved to a later time. Now, I have my wife (on Mother’s Day) climbing through a window in her dress and heels! Not to mention, my daughter was also wearing a dress and I was in a suit trying to pass our luggage through a window to exit the apartment. The apartment manager chose to send a text message, instead of speaking directly to me, stating that there would be some sort of refund. However, because I conducted the reservation theough Hotels.com, she had to go through them. I replied that I would be awaiting the refund notification.
I received an unacceptable refund notification from Hotels.com and when I inquired with Hotels.com they stated that was all they were authorized to refund. I called the apartment manager, who still hasn’t returned my call. The property issues completely overshadowed a well-planned Mother’s Day!