6/10 Okay
Jaimie Dwaine
23 Dec 2024
Liked: Cleanliness, staff & service
Overall I would say that this visit was less impressive than past stays. The hotel was undergoing much appreciated updates, such as re-tiling hot tub and other areas surrounding the pool. That said there have been some other changes since our last visit in Feb of 2024, some nice, some that we are questioning. The hiring of a new activities director has brought a new energy to the pool area, some of which could (in my opinion) use some refinements. While the evening entertainment has improved greatly, the daytime activities still need some tweaks...
Before an activity begins, the staff does their usual walk around the pool area letting guests know what's up and inviting them to join in. This is great, but if a guest declines they are usually met with either a sad face, or a "why not?"... It almost makes one feel like the staff is disappointed that you're not enjoying YOUR vacation the way THEY want you to. Very annoying.
The music is usually played at a very pleasing volume, but whenever an activity begins, the volume gets bumped to a volume that makes normal conversation between guests almost impossible.
We truly appreciated the efforts that Jesus, Juanita, and Suny put into bringing fun to the poolside guests, and hope that they continue to do so... especially Suny's unbelievable energy keeping the young children entertained.
Jaimie Dwaine
Stayed 14 nights in Dec 2024