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Hotelcoz All Inclusive

3.5 star property

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Indoor pool, 4 outdoor pools
Exterior detail
On the beach, white sand, free beach cabanas, sun-loungers
Deluxe Panoramic , Ocean View | In-room safe, individually decorated, individually furnished, desk
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Hot tub
  • Spa
  • Bar

Explore the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Playa San Juan
    ‪16 min walk‬
  • Cozumel Maritime Terminal
    ‪6 min drive‬
  • Punta Langosta Pier
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪11 min drive‬

Room options

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top | In-room safe, individually decorated, individually furnished, desk

Premium Sky Top

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished, desk

Sky Ocean View

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished, desk

Garden View

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Aerial view

El Cozumeleño Beach Resort - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.5 out of 5, Good, (1118)
The price is €140
for 1 room
includes taxes & fees
10 May - 11 May
El Cozumeleño Beach Resort - All Inclusive

About this property

Hotelcoz All Inclusive

Family-friendly resort on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotelcoz All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor tennis court and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and facials. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotelcoz All Inclusive. During your stay, you'll be within walking distance of Playa San Juan. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy international cuisine with a beachfront location at El Cocal, one of the property's 2 restaurants and 4 bars/lounges
  • Take a swim in the indoor and 4 outdoor pools or soak in the hot tub
  • Indulge with facials, manicures and pedicures or deep-tissue massages at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the beach
  • Just a 2-minute drive from Playa San Juan and 6 minutes from Maya Heritage Monument
  • Airport drop-off shuttle service available for a fee
Hotelcoz All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hotelcoz All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel resort is smoke free.

The resort hosts a free manager's reception daily.
El Cocal – This beachfront buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Veranda – Overlooking the ocean and pool, this restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Lobby Bar – On-site bar. Open daily.
Swim up Bar – On-site bar. Open daily.
Snack Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
Room service during certain hours

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Snack Bar
  • Swim up Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkelling
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,381 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotelcoz All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 83 out of 283 reviews
Rating 8 - Good. 89 out of 283 reviews
Rating 6 - Okay. 50 out of 283 reviews
Rating 4 - Poor. 29 out of 283 reviews
Rating 2 - Terrible. 32 out of 283 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay! The food was good and the property is beautiful. It is not a 5 star, though it is a small, lovely, quaint property which is super clean. We felt we got a great value for the price paid .I absolutely loved the view from our room and the snorkeling near by was amazing. We will definitely be back! (The older rooms do need new comforters and some rooms need some things fixed or redone)
Stayed 7 nights in Jan 2025

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location for snorkeling. Terrible food.
Stayed 7 nights in Jan 2025

4/10 Poor

Ian

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service
I suppose you get what you pay for but this was an interesting trip as we have been to the El Coz multiple times in the past. They have new management and Omar is one of one let me tell you. Our first night our showerhead fell out of the wall and we had paid for a king bed but was given to doubles, so we requested the correct room or atleast one with a working shower head and he acted like he couldnt be bothered that we were upset with our accomodations at the moment. They did make it right after we argued with him and the staff the next morning but we managed to leave our sons blanket in the old room and when we finally realized a few days later they told us we couldnt do anything about it because we were behind in the "lost and found process" already, whatever that means. So i continued to ask him every day until the moment we left about it and he couldnt be bothered that someone stole my two year olds blanket. i hope whoever has it really needed it. We had someone misplace a cellphone one night and they gave us a run around about that as well as if they were going to keep it for themselves even after she proved it was her cellphone. You used to be able to order multiple snacks/dishes at the pool side and that is no longer a thing, front desk is supposed to inform you of this but they failed to do so. It was very sad to tell some of our friends that we will more than likely NOT be coming back next time.
Stayed 7 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

6/10 Okay

Bryan

Liked: Staff & service
Property is dated and hasn’t updated in the rooms for some time. Food was okay. Mostly it was bland compared to other resorts I have stayed at. Staff was friendly, good snorkeling on site. Some restaurants are within 20 minute walk. Area is safe to walk alone day or night
Stayed 9 nights in Jan 2025

8/10 Good

David Lee

Stayed 6 nights in Jan 2025

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Jan 2025

6/10 Okay

Nihad

Stayed 7 nights in Jan 2025

2/10 Terrible

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is the 4th time I stayed at this resort The staff is excellent but the food and drinks r not The resort WAS beautiful!!!! The resort has and is one of the most beautiful beaches in Cozumel!!!!! I love coming to Cozumel but will stay at a different resort next year
Stayed 7 nights in Jan 2025

4/10 Poor

Julieta

Stayed 4 nights in Jan 2025

4/10 Poor

Janeen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property declining was our 6th time here. Food cold very limited options. Had to change rooms as toilet issues and mattress very old and uncomfortable. Probably will not return
Stayed 7 nights in Jan 2025

8/10 Good

Ron S

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff is great. Maintenance is a challenge. Breakfast is fine, but you’ll need to look off-site for a good dinner. .
Stayed 7 nights in Jan 2025

8/10 Good

tammy lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

4/10 Poor

Zoe

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were very kind and friendly. However, the place is a run down dump. The room we got was terrible. The shower drain was clogged, the closet door was broken, the air conditioning unit was rattling and poured water out of it, the ceiling tiles were warped and stained, the tile grout was dirty and looked moldy in areas, and the beds were brick hard. It was a terrible accommodation, and we requested a new room and to repair the things wrong, but nothing happened. I will not be staying here ever again and the trip was ruined.
Stayed 4 nights in Dec 2024

6/10 Okay

Andrius

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Same food every night, if there was no grill there would be nothing to eat. There was some mold in bathroom and in the rooms. You need to climb down the brick and rocks to get to water.
Stayed 7 nights in Dec 2024

6/10 Okay

Chelsey Arlene

Liked: Staff & service
Stayed 6 nights in Dec 2024

6/10 Okay

Olha

Disliked: Staff & service, property conditions & facilities
I have been to many hotels in Mexico, but this one was the worse. I dont know how it got so many positives reviews. Rooms need serious renovation. The paint is coming off the ceilings and walls, shower has no shower doors, faucets are so old and rusty that you barely can open them for hot/cold water. The room was smelly. Don’t expect your room to be clean at least until 4pm. Check in was horrible. We did pre-check in at 2pm, we supposed to get room at 3pm, the room wasn’t ready until after 4pm. There are only two restaurants, one of it only for breakfast and dinner (no lunch), and to eat there at dinner you need to make reservations same day. They don’t let you make reservations a day ahead, you need to stand in long line at 7:30 am to make reservations. The other restaurant not much better. There is no breakfast until 7am, so if you have early flight or activity forget about breakfast or coffee. Very disappointed in food. Not much help from hotel staff if you need any. The only nice thing about this property was the clean ocean and the beach. Very beautiful view and clean pools, but that’s about it.
Stayed 4 nights in Dec 2024

6/10 Okay

Sanah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the property itself was pretty from the outside. The amazing staff is why I’m rating it three stars, they go above and beyond for you. They are very kind and are always happy to see you. But overall there were more problems than not. One, the AC doesn’t go lower than 23.5 degrees Celsius, which is pretty pathetic in my opinion. When your in 28-30 degree weather, you’d want the AC to at least go down to 18/19 degrees. Another annoying feature is the fact that the hot tub is listed as an amenity but it’s cold. When I went to ask them why they listed a hot tub as an amenity but it’s cold, I was told twice that it was cold water tub and that’s how it is. Ok… that’s not a hot tub then and you shouldn’t lie on your hotel listing saying that it’s there. Cups also didn’t seem to be washed very well in the buffet/dining area. Also did not like how moldy the inside of the room was, sink and showers had mold, dirt and grime all in the bathroom floor, room always felt damp. Cleanliness was bad. The smell also really put me off, not sure what it was. The property did have very clear water, but does not justify,a lot of work that needs to be done. I think you could stay somewhere better in terms of the hotel itself. The food also wasn’t the best at the buffet, made us very sick. You can ask the servers and the chef to make you something else off the menu and they will. As I mentioned, staff was incredible but that doesn’t justify me wanting to stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Deedra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week at Hotel Cozmeleno and enjoyed every minute of it. There was always something to do if we wanted to or we could just hang out and relax. We had the premium sky top room and enjoyed the extra perks that came with it. The food choices were excellent and always available. My favorite thing was the staff who were always friendly and attentive and so many even remembered our names. Victor was our favorite! We will come back again!
Stayed 7 nights in Dec 2024

8/10 Good

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Shannon

Stayed 6 nights in Dec 2024

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The resort needs renovated.
Stayed 5 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Needs some room fixture upgrades, could have access to rental bikes.
Stayed 7 nights in Dec 2024

6/10 Okay

Malgorzata Maria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort was very affordable. You get what you pay for. Rooms were dated but worked just fine for us. Food was okay. Order off the menu not just the buffet. They will make other items for you. You just need to ask. The views were absolutely amazing ! The beach was quite and clean. The staff was exceptional! So friendly! Leo was amazing ! They have lots of free stuff you can do on the resort. Bike tour snorkelling tour. So many fish too see. Even stingrays! Overall it was a good stay!
Stayed 6 nights in Dec 2024

4/10 Poor

miguel

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024