8/10 Hyvä
Matthew
22.12.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My recent stay at the InterContinental Presidente Cancun Resort was overall a fantastic experience, largely due to the incredible service provided by Paola and the concierge team. Paola went above and beyond to ensure my stay was seamless, and her attentiveness truly set the tone for my visit.
The food was excellent, and the room was comfortable and well-appointed. However, I would recommend the addition of blackout shades to allow guests the option of sleeping in a bit more comfortably.
I did go scuba diving during my stay and opted to hire a private master diver. Unfortunately, this part of my trip was underwhelming. My diver, Eric, wasn’t bad per se, but he could have been far more attentive. It often felt like he was diving for his own enjoyment rather than focusing on creating an engaging and educational experience for me as his guest. I noticed other private dive masters who were far more involved and attentive, and I wish I had experienced that same level of care.
In the future, I’ll be sure to ask more questions about who my dive master will be. It was pretty unnerving to constantly have to look around to locate him underwater, as he wasn’t consistently following me or paying close attention. It made me nervous, and while there might have been times when he was watching, it certainly didn’t feel that way. This is an area of opportunity for improvement, and I hope it’s addressed for future guests.
Matthew
Yöpyi 2 yötä joulukuussa 2024