2/10 Terrible
Tracy
Travelled with partner, Travelled with group
20 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff didn’t greet or pass with greetings/smiles.
The swim out was deceiving- 1’ of water, pool is not heated, slide to actual pool did not work.
Food was awful. Nothing was fresh. Everything closed at 10pm and room service food was worse than ordering DoorDash from a restaurant 50 miles away. Sour cream and other items were not in a chilled area, but just setting on a counter and was literally foaming. Presentation was awful. Poinsettias throughout were dropping from lack of water.
The alcohol was watered down. I prepaid for a bottle of tequila $90.00. It was supposed to be on ice in my room upon arrival with a note. It was not and it took 3 days to find the person/shop I bought it from. It was delivered with no seal on the bottle and it was NOT Don Julio Blanco. Someone refilled the bottle with ? When I questioned they said there was nothing they could do because it was in my room overnight. They delivered the bottle at 7pm as I was leaving for dinner and when we got back to our room we went to bed- didn’t inspect the bottle until the next day. I will never go back and I will advise everyone to avoid this property.
Tracy
Stayed 6 nights in Nov 2024