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5.0 out of 5

"Lovely staff and beautiful well kept property " More

By a verified traveller on Sun 26 May 2024

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Classic Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 2 Queen Beds, Balcony (Balcony)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed, Balcony (Balcony)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of The Westin Cozumel's great beach location. During your stay, you'll be within walking distance of Playa San Juan. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.

  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine at Cuzamil, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to manicures and pedicures, body treatments or facials at Zazil
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the beach and the overall condition of the property
  • 6 minutes by car from Benito Juarez Park and 6 minutes from Punta Langosta Pier
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays

The Westin Cozumel ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Cozumel

Everyone (1) Couples (1)
5 out of 5
Lovely staff and beautiful well kept property

Posted by on 26 May 2024

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5 out of 5

Posted by on 10 Oct 2019

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Comment from Hotel Management

30 Oct 2019 by Giannina Zupo

Thank you for your feedback. We hope to serve you again whenever your travels bring you back to Cozumel!

All-inclusive Details

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at The Westin Cozumel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury The Westin Cozumel. Free self parking is available. This 4.5-star Cozumel resort is smoke free.

  • 152 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

  • iPod dock
  • In-room dining (24 hours)
  • LED television
  • Coffee maker
  • Luxury bedding
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Cuzamil – This restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).

Las Gaviotas – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.

Snack – This poolside bar only serves light fare. Open daily.

El Cielo – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting).

On-site venue No. 5 – lobby lounge.

24-hour room service is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snorkelling on site
  • Playground on site
  • Scuba diving on site

Spa Services

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

  • Sauna in spa
  • Steam room in spa
  • Outdoor treatment areas
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Cash or credit card deposit required
  • Pets cannot be left unattended
  • Contactless check-out is available
  • Staffed front desk
  • Children stay free - maximum age 11
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 2 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Cozumel Resort
  • Westin Cozumel
  • The Westin Cozumel Resort
  • The Westin Cozumel Cozumel
  • The Westin Cozumel Resort Cozumel

You should know

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.