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The Westin Cozumel

4.5 star property

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Photo gallery for The Westin Cozumel

On the beach, scuba diving, snorkelling
On the beach, scuba diving, snorkelling
Premium bedding, in-room safe, desk, blackout curtains
Exterior detail
Outdoor treatment area, sauna, steam room, body treatments, body wraps

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • All-inclusive

Explore the area

Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Isla de Pasion
  • Cozumel Maritime Terminal
    ‪6 min drive‬
  • Punta Langosta Pier
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪10 min drive‬

Room options

View all photos for Classic Room, 2 Queen Beds, Non Smoking, Balcony

Classic Room, 2 Queen Beds, Non Smoking, Balcony | Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Queen Beds, Non Smoking, Balcony

  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Non Smoking, Balcony

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront | Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed, Oceanfront

  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront | Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed, Oceanfront

  • 82 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout curtains

Presidential Suite, 1 Bedroom

  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Ocean View

Junior Suite, 1 Bedroom, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 Bedroom, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Beach/ocean view

Junior Suite, 2 Queen Beds, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Ocean View

Classic Room, 1 King Bed, Non Smoking, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Non Smoking, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

InterContinental Presidente Cozumel Resort Spa by IHG

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, (1105)
The price is €616
for 1 room
includes taxes & fees
16 Apr - 17 Apr
InterContinental Presidente Cozumel Resort Spa by IHG

About this property

The Westin Cozumel

Luxury resort on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at The Westin Cozumel's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of The Westin Cozumel's great beach location. During your stay, you'll be within walking distance of Playa San Juan. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine at Cuzamil, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, manicures and pedicures or facials at Zazil
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • 6 minutes by car from Benito Juarez Park and 6 minutes from Punta Langosta Pier
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays
Some rates at The Westin Cozumel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury The Westin Cozumel. Free self parking is available.

This 4.5-star Cozumel resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily.
Cuzamil – This restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Las Gaviotas – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.
Snack – This poolside bar only serves light fare. Open daily.
El Cielo – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting).
On-site venue No. 5 – lobby lounge.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cuzamil
  • El Cielo
  • Las Gaviotas
  • Snack

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Grab bar near toilet (51 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LED TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 382 out of 673 reviews
Rating 8 - Good. 150 out of 673 reviews
Rating 6 - Okay. 71 out of 673 reviews
Rating 4 - Poor. 34 out of 673 reviews
Rating 2 - Terrible. 36 out of 673 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

JOELLA

Liked: Cleanliness, property conditions & facilities
My Wife Joella and I stayed at the Westin in 2023, same dates, December 25, through December 31. We were extremely pleased with that stay and could not wait to come back. We have recommended the Westin to everyone who inquired. However, our recent stay at the Westin we were both extremely disappointed with the overall experience. I will name a few disappointments. Our lunch and dinner experience at the Westin was terrible. We ate Christmas dinner and lunch the next day and was very bad. Dry, overcooked, no taste. Appeared to be "slapped" together. We ended up going out for lunch and Dinner the rest of our stay. The breakfast bar was ok. We purchased the All Inclusive package this time and again, disappointed with the quality of the drinks, they seemed watered down. Not certain why the towel cards were for at the pool? The staff was almost militant about returning the towels. Disappointed in the lack of pool chairs and also the lack of respect by the adults with their numerous kids running and splashing around. Also disappointed with the quality of the guests. Our last day, a mature couple along with their teenage children were yelling in front of staff, management and guests, vulgar, insulting, personal slurs at some of the guests for "stealing their pool chairs" Seriously? Not what we expected for a high end resort. We are comfortable with traveling back to Cozumel, however, I would not recommend the Westin to anyone. Robert Satkovich
Stayed 6 nights in Dec 2024

4/10 Poor

Alyssa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned more than a couple times during our 6 day stay. Beach chairs were not available for everyone promoting actual verbal altercations between guests that the resort did nothing about. Beach towels required a card each time and they never had towels.
Stayed 6 nights in Dec 2024

2/10 Terrible

Amy, Acworth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were very disappointed in the resort. There was poor communication, the room phone was broken, the shower was not good and the staff was less than friendly. The food was low grade and there were not enough pool/beach chairs or pool towels for guests. We really wanted to love it here as I am a Marriott frequent traveler. Unfortunately it was not a great experience and we will not be back.
Stayed 4 nights in Dec 2024

10/10 Excellent

jayakishore

Stayed 5 nights in Nov 2024

10/10 Excellent

Jane M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Stayed 6 nights in Dec 2024

10/10 Excellent

Manuel

Stayed 2 nights in Aug 2024

8/10 Good

Luis Enrique Martinez

Stayed 1 night in Nov 2024

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!! They welcomed us with a beautiful cake to celebrate our anniversary. The staff was amazing (Virginia aka Vicki on the beach and Margarita at the restaurant were top notch). The all inclusive was definitely worth it and the food and drinks were amazing! We will be back!
Stayed 6 nights in Dec 2024

10/10 Excellent

cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was an absolute dream vacation. The staff are wonderful and helpful. The food is amazing. The beach is gorgeous, while it is small it has the best snorkeling.
Stayed 6 nights in Nov 2024

2/10 Terrible

Martin, Houston

Travelled with family
Disliked: Staff & service
When we arrive the lady in the counter with a skull butterfly tattoo on her neck did not acknowledge us and keep talking to coworkers or on the phone. Untill a person behind the reception notice this and help us.
Stayed 1 night in Nov 2024

10/10 Excellent

Marjan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay at the hotel. The hotel, restaurant, and beach area were well maintained, safe, and felt like a home away from home. While small in size compared to the other resorts, it won us over by the friendliness of the staff, convenience of activities, and dining experiences. Most enjoyable was their little beach/cove area that offered a relaxing soak in the warm waters and chance snorkel close to land. While at the beach Alex C. and his co-workers took great care of us! We added the all-inclusive option to our reservation and really enjoyed the benefits. Dining options included two sit down restaurants, pool snack bars, and room service.
Stayed 6 nights in Nov 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service
Great time quiet and relaxing
Stayed 4 nights in Nov 2024

8/10 Good

Kevin Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 3 nights and really enjoyed our stay. The staff is incredibly kind and helpful. Always Going out of their way to make sure all our needs were met. This is a small quiet resort, which we liked, because we have 2 little kids. The food was decent. Never seemed to come out hot. And quality was lacking. But the service made up for it. The drinks were strong. There was plenty to do from snorkeling, kayaking, playing in the little waves. They have a hut with services right there on the property to book sailing, jet skis, scuba, etc… Very disappointed the pools are not heated and are VERY cold. No one was in the pools except some kids. There are also no hot tubs. The adults only pool upstairs has great views but was underwhelming. Not very clean and pool was freezing. We used the kids club for a few hours per day but there is not much structure or activities. It’s also a pretty small room and no outside area. They don’t provide water bottles or snacks for the kids which we found surprising. We used to spa, we did a couples massage. We loved this. The staff was amazing, the massage was fantastic and then a private bath with mimosas on the balcony. All in all we had a great stay, but next time would look for somewhere with heated pools, hot tubs, and a better food selection/quality.
Stayed 3 nights in Nov 2024

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really a place for someone taking a solo trip unless they just want peace and quiet. More for like someone taking a honeymoon or a couples trip. Not really a place for a group of young friends wanting to party.Not enough activities or food options.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Westin Cozumel we will be back!
We completely enjoyed our stay at the Westin Cozumel! The room was very comfortable and the view of the water from our 9th floor balcony was fabulous! The grounds and beach were lovely. We enjoyed both pools and there were plenty of lawnchairs. The service around the hotel was fantastic, everyone was happy helpful and accomodating! Shout out to Randy and Maria - such great staff! We plan to return soon.
Stayed 10 nights in Nov 2024

8/10 Good

Veronica

Travelled with family, Travelled with group
Liked: Amenities
Beautiful and clean place!!
Stayed 4 nights in Oct 2024

6/10 Okay

Melissa

Disliked: Property conditions & facilities
The sewer smell ruined it for me. Really out of control in the facility.
Stayed 3 nights in Nov 2024

10/10 Excellent

Xinyi, Chagrin Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay at the Westin Cozumel for a week for my second visit to the island. The hotel staff are very friendly and the amenities are updated and clean. I love the two pools. The oceanfront dining area is very relaxing!
Stayed 7 nights in Nov 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
This was an excellent hotel!
Stayed 2 nights in Nov 2024

10/10 Excellent

David Chak Sum

Liked: Staff & service
Stayed 7 nights in Oct 2024

10/10 Excellent

Ann Marie

Liked: Staff & service, amenities, property conditions & facilities
Did not like that going into ocean is difficult. Big rocks little sand.
Stayed 5 nights in Aug 2024

4/10 Poor

Scott D

Travelled with group
Rooms nice and clean. Only one Restaurant open at a time.
Stayed 4 nights in Oct 2024

10/10 Excellent

John Hardesty Mackey

Stayed 6 nights in Jul 2024