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The Westin Cozumel

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Westin Cozumel

Outdoor banquet area
2 restaurants, breakfast, lunch served; local and international cuisine
Outdoor treatment area, sauna, steam room, body treatments, body wraps
Lobby
Exterior detail

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Room service

Explore the area

Map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Playa San Juan
    3 min drive
  • Cuzamil Restaurante
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    215 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    10 min drive

Room options

View all photos for Classic Room, 2 Queen Beds, Balcony (Balcony)

Classic Room, 2 Queen Beds, Balcony (Balcony) | Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Queen Beds, Balcony (Balcony)

  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Balcony (Balcony)

Classic Room, 1 King Bed, Balcony (Balcony) | Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Balcony (Balcony)

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront | Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed, Oceanfront

  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Beach/ocean view

Studio Suite, 1 King Bed, Oceanfront

  • 82 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Beach/ocean view

Presidential Suite, 1 Bedroom

  • 122 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 Bedroom, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

Beach/ocean view

Junior Suite, 2 Queen Beds, Non Smoking, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View | Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Ocean View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

The Westin Cozumel

Luxury resort on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at The Westin Cozumel's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature iPod docking stations and a safe. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.
Our customers tell us they can't get enough of The Westin Cozumel's great beach location. During your stay, you'll be within walking distance of Playa San Juan. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine at Cuzamil, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body treatments, massages or manicures and pedicures at Zazil
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • 6 minutes by car from Benito Juarez Park and 6 minutes from Punta Langosta Pier
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter trays
Some rates at The Westin Cozumel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury The Westin Cozumel. Free self parking is available.

This 4.5-star Cozumel resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily.
Cuzamil – This restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Las Gaviotas – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.
Snack – This poolside bar only serves light fare. Open daily.
El Cielo – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting).
On-site venue No. 5 – lobby lounge.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at The Westin Cozumel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cuzamil
  • El Cielo
  • Las Gaviotas
  • Snack

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Grab bar near toilet (51 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LED TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 2 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 351 out of 610 reviews" "
Rating 8 - Good. 135 out of 610 reviews" "
Rating 6 - Okay. 61 out of 610 reviews" "
Rating 4 - Poor. 31 out of 610 reviews" "
Rating 2 - Terrible. 32 out of 610 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Sep 2024

10/10 Excellent

Glenn, Avon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, especially Vicky! Rooms are nice. Areas were clean, food was good to great! Pool area needs a little masonry work but overall not bad!
Stayed 6 nights in Sep 2024

10/10 Excellent

Sheryl Hope, George West

Liked: Cleanliness, staff & service, property conditions & facilities
This property is excellent. We have been here several times and it is definitely our favorite place to stay on the island. It is clean and quite and the beds are FANTASTIC! It always smells great too. The staff knows you by name on the second day. The meals are very good. Margarita is our favorite staff member. She is always smiling and is very friendly. We will be back!!
Stayed 7 nights in Sep 2024

10/10 Excellent

Herlindo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, they were very receptive to our needs. In addition we had farewell cake in the last meal at the restaurant. You can't go wrong with this one.
Stayed 4 nights in Aug 2024

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Shailesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place to use the pools and get some snorkeling. Food options grow old within the week.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jonathan Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

6/10 Okay

Michael

Stayed 3 nights in Jul 2024

10/10 Excellent

Randell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
This place ia now my Cozumel go to.
Stayed 1 night in Aug 2024

10/10 Excellent

Kiyoshi, Annandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Marlise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the beach area and snorkeling . Beautiful sea life . The pool on the roof for adults was amazing refreshing and very clean and quiet . Will be back 2 nd time staying here . Friendly staff also .
Stayed 7 nights in Jul 2024

8/10 Good

HIDROILIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Bernadette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay Elsewhere
Pros: Nice beach with snorkeling ability Cons: Lacks entertainment, service delays (there were only two other people in the restaurant and took almost an hour to get our food) and good luck with ordering room service (takes 2 hours), room was cleaned once during our stay which left us with no towels, towel shortages, not enough beach umbrellas, and food quality is not the greatest for the high prices charged.
Stayed 4 nights in Jul 2024

10/10 Excellent

ALAIN

Stayed 2 nights in Jul 2024

6/10 Okay

Jackie

Liked: Cleanliness, property conditions & facilities
Yes, we were really dissapointed in the food this time around, the only thing good was Breakfast, the Main indoor eating area was only open every other night, they must have a new chef with different thoughts than ours on what choices there was to pick from.
Stayed 9 nights in Jul 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Needed to change the menu up a bit, but overall food was good though. Facility was clean.
Stayed 9 nights in Jul 2024

10/10 Excellent

ALAIN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2024

8/10 Good

ALAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.. excellent service
Hotel looks big but is not .. perfect place if you want a kind of quiet hotel… service is super good with small private beach but enough and nice.. all people at the front desk are very friendly and helpful.. very clean .. service at the restaurants are unique, everyone friendly, best Omelettes are made by Cinthia and Diana is the best at the restaurant close to the beach.. if you want a good service in the pool area and the beach Alexander and Vicky are THE BEST !! I wish the pools stay available longer.. Fully recommended hotel
Stayed 1 night in Jul 2024

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

6/10 Okay

Tina L

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is a nice property and most of the staff are amazing. What isn’t amazing is the menu, it never changes. They have you eat inside one night and the next night the outside restaurant, however the menu doesn’t change at either location. When you stay for 10 days that’s a big issue. One of our friends was extremely ill after eating one night. They also have a checkout time of 11am and will not let you stay to eat lunch without paying $$. We have been coming to Cozumel for 20 years and have never had that happen. The snorkeling is great but I can snorkel by and stay somewhere else.
Stayed 9 nights in Jul 2024

10/10 Excellent

Libbie, Wichita Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our stay. The staff were very nice and always spoke when they saw you. The rooms and grounds were very clean.
Stayed 7 nights in Jul 2024

10/10 Excellent

ROSALBA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff friendlyness and the beautiful beach.
Stayed 7 nights in Jul 2024

10/10 Excellent

Jared Peter

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here before and they set the benchmark for all inclusive’s! This time was even better!! Best waitstaff and staff of anywhere we’ve stayed which covers 20 Caribbean all inclusive’s. The food is over the top, the staff is second to none, the snorkeling is the best, and the property is amazing!
Stayed 5 nights in Jun 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it so much, we decided any time we go to Cozumel we will stay at the Westin. Everything was perfect No complaints
Stayed 3 nights in Jul 2024