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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, blackout curtains, iron/ironing board, free WiFi
Reception
Front of property
Lounge
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Pool

Explore the area

Map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Cranbrook Mall
    ‪9 min walk‬
  • MBSS Grounds
    ‪10 min walk‬
  • Tamarack Centre
    ‪10 min walk‬
  • Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪18 min drive‬

Room options

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Premier Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Pet Friendly)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Ramada by Wyndham Cranbrook

Pool
Breakfast included
Pet-friendly
Parking included
3.8 out of 5, Good, (1000)
The price is €85
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Ramada by Wyndham Cranbrook

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Pet-friendly hotel connected to the convention centre in Cranbrook with free parking
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and a coffee shop/cafe are on-site. Weekly housekeeping is available.
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Heritage Inn Hotel & Convention Centre Cranbrook. During your stay, you'll be connected to the convention centre and just a quick walk from Cranbrook Mall. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include 6 meeting rooms, a conference centre and an ATM
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 10 minutes by foot from Tamarack Centre and a 2-minute drive from Cranbrook History Centre
  • Dogs welcome for a fee (restrictions apply)
Heritage Inn Hotel & Convention Centre Cranbrook offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 6 meeting rooms available. The business-friendly Heritage Inn Hotel & Convention Centre Cranbrook also features a vending machine, coffee/tea in common area, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Cranbrook hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Skylight Cafe – This café only serves breakfast. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Indoor pool
  • Spa tub

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 16 2025 to January 26 2025 (dates subject to change):
  • Hot tub
The property will be renovating from 20 January 2025 to 4 February 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
The following facilities are closed for Christmas Eve, Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 0 to 1000000 per person
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Pool access available from 7 AM to 10 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 280 out of 1000 reviews" "
Rating 8 - Good. 423 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, and the included breakfast is not your ordinary fare, truly exceptional. The rooms are well furnished, spacious and comfortable.
Stayed 2 nights in Oct 2024

8/10 Good

Derek J

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Doug

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Darcy

Travelled with partner
Liked: Cleanliness, staff & service
Clean but dated. Found the lighting overall rather dark Needs an update.
Stayed 1 night in Oct 2024

8/10 Good

monica

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay! Bed was comfy and my room was clean and quiet. Thank you.
Stayed 1 night in Oct 2024

8/10 Good

Jan

Travelled with group
Liked: Cleanliness, property conditions & facilities
This is a challenging place for anyone with mobility issues. I asked for a room on the main floor to avoid stairs. I phoned ahead to make sure. I was told they had everything prepared for me. On arrival I found stairs in all directions. She jokingly responded with,”It’s just a few steps, not stairs.” Very difficult.
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Disliked: Staff & service
Tried to charge us an extra 50 dollars for two adults even though the price was the same on Expedia for 1 or 2 adults. Very strong accents so communication was difficult. The hot tub was not working but they didn’t tell us that until we asked. Shower did not keep an even temperature
Stayed 1 night in Oct 2024

10/10 Excellent

Sharon, Melville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I felt sorry for the front desk employee. The hotel ice maker, pop machine and hot tub were not working. And he did not know how to do my Expedia account. He charged me a higher rate. It was his first day and he had no help. Our rooms were great
Stayed 1 night in Oct 2024

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Waldon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay over night
Stayed 1 night in Oct 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly staff and good location
Stayed 2 nights in Oct 2024

8/10 Good

Dawn

Stayed 1 night in Oct 2024

8/10 Good

Barry

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Had eye surgery going on so needed EARLY check in and LATE check out! They were most obliging
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Travelled with family
Excellent for a one night stop on a journey
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Jerry

Stayed 1 night in Sep 2024

8/10 Good

Vanessa

Liked: Staff & service
Property needs updates and renovations are currently underway. Restaurant was phenomenal!
Stayed 2 nights in Sep 2024

4/10 Poor

Raylene

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The pool and hot tub were quite dirty, things floating in the hot tub. The floor around the bathroom was dirty and I didn’t want to walk around barefoot in there. Room was ok, flies flying around. 4 guests and we’re given 2 towels. No shampoo or conditioner, just a bar of soap in the room. Breakfast was good, except the day we were given a bagged breakfast as the Monday was a holiday and no staff were working to cook. The breakfast consisted of a frozen breakfast sandwhich, green banana, a badly bruised pear, grandpas bar that was very hard, and an expired drink. Did not touch any of it, and was quite disappointed. Asked front desk staff for a bandaid after cutting finger on door and they couldn’t find one. I assumed most hotels would have a first aid kit.
Stayed 4 nights in Sep 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 3 nights and it was as expected. The rooms were clean and comfortable. The pool and hot tub were nice to have although were a bit busy when I went. Breakfast was included and was pretty standard. I enjoyed my stay and the staff were kind and courteous.
Stayed 3 nights in Sep 2024

8/10 Good

Doug

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs renovation
Stayed 1 night in Sep 2024

10/10 Excellent

Julie

Stayed 1 night in Sep 2024

8/10 Good

Scott

Simply average for age
Stayed 2 nights in Sep 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
Overnight stay on the road home
We have stayed many nights at the Heritage Inn on our way back home from Vancouver Island. The rate for an overnight stay is very economical with a Breakfast included. Our stay was comfortable and quiet. I was a little disappointed there was no shampoo in the washroom. The service in the restaurant, front desk and lounge were great.
Stayed 1 night in Sep 2024

4/10 Poor

Sandra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The walls are paper thin! We could hear conversation (not actual words), toilets flushing, water running and the floor above was squeaky along with every footstep. The hot tub water was in dire need of cleaning.
Stayed 1 night in Sep 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
In town for work for the week, and had no complaints.
Stayed 4 nights in Sep 2024