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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, blackout curtains, iron/ironing board, free WiFi
Indoor pool
Front of property
Reception
Lounge

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Housekeeping

Explore the area

Map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Cranbrook Mall
    9 min walk
  • MBSS Grounds
    10 min walk
  • Triple O's
    1 min walk
  • Cranbrook, BC (YXC-Canadian Rockies Intl.)
    18 min drive

Room options

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Premier Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Pet Friendly)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Pet-friendly hotel connected to the convention centre in Cranbrook with free parking
An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and a coffee shop/cafe are on-site. Weekly housekeeping is available.
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Heritage Inn Hotel & Convention Centre Cranbrook. During your stay, you'll be connected to the convention centre and just a quick walk from Cranbrook Mall. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include 6 meeting rooms, a conference centre and an ATM
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 10 minutes by foot from Tamarack Centre and a 2-minute drive from Cranbrook History Centre
  • Dogs welcome for a fee (restrictions apply)
Heritage Inn Hotel & Convention Centre Cranbrook offers its guests an indoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 6 meeting rooms available. The business-friendly Heritage Inn Hotel & Convention Centre Cranbrook also features a vending machine, coffee/tea in common area, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Cranbrook hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Skylight Cafe – This café only serves breakfast. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Indoor pool
  • Spa tub

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from December 26 2024 to December 26 2024 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The following facilities are closed for Christmas Eve, Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 0 to 1000000 per person
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Pool access available from 7 AM to 10 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 280 out of 1000 reviews" "
Rating 8 - Good. 420 out of 1000 reviews" "
Rating 6 - Okay. 191 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Brenda

Disliked: Staff & service, property conditions & facilities
Clean good for 1 night, booked for restaurant but was closed, breakfast only 1 flustered untrained server, was weekend, should have had buffet going, people could have got in and out and would have eassed the short staff issues, poor management
Stayed 1 night in Sep 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

gordon

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This location is in serious need of a renovation!! Dated and worn out.
Stayed 1 night in Sep 2024

6/10 Okay

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
The water smelled like moldy wet dirt not sure if it's the whole city or just the hotel but was nasty
Stayed 1 night in Sep 2024

4/10 Poor

Susan

Disliked: Staff & service, property conditions & facilities
This is an older property that needs updating. There are lots of stairs if the are no main floor rooms available. There was no one to assist with your luggage It does however have a great restaurant and guests get a good discount. The server there was very pleasant and helpful I will not stay there again
Stayed 1 night in Sep 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price. Downside was our room faced the train tracks and the trains were noisy.
Stayed 1 night in Sep 2024

6/10 Okay

Steve

Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Kathy

The hotel is situated close to fast food but their restaurant and bar is great. The room is quiet and clean but the overall appearance is worn
Stayed 1 night in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

6/10 Okay

Agnes

Travelled with partner
Disliked: Staff & service
Handy for access to restaurant, entering and leaving the city. Evening staff gave vague and incomplete instructions and barely friendly
Stayed 1 night in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, efficient service from anyone we dealt with. Good value
Stayed 1 night in Sep 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2024

6/10 Okay

Jill

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Ryan

Stayed 1 night in Aug 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated their Chef Will… made our stay…
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness
Disliked: Amenities
Lounge closes at 9:00. The property is old
Stayed 2 nights in Sep 2024

10/10 Excellent

Deanna

Stayed 1 night in Aug 2024

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if was fine.
Stayed 1 night in Jul 2024

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness was very good. The breakfast left much to be desired. Pancakes were dry and cool. Bacon was very chrisp. Juice was from crystals and only one kind each morning. When my husband asked for a glass of milk was told it would be $3.75. Cereals were aimed mainly for younger children and bowls were very small. Staff were friendly and made sure our room met all our needs. Pool and hot tub were good.
Stayed 3 nights in Sep 2024

8/10 Good

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice facility for a quick stopover.
Stayed 1 night in Sep 2024

10/10 Excellent

Brandy

Liked: Cleanliness, property conditions & facilities, room comfort
Great service and clean comfortable room.
Stayed 1 night in Sep 2024

2/10 Terrible

Heather

Stayed 1 night in Aug 2024