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Hotel Cruz del Vado

4.5 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Cruz del Vado

Terrace/patio
Porch
Front of property – evening/night
Hallway
Deluxe Room, 1 Double Bed, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Breakfast included
  • Laundry
  • 24/7 front desk

Explore the area

Map
La Condamine y Tarqui, Cuenca
  • San Sebastian Plaza
    11 min walk
  • Museum of Modern Art
    12 min walk
  • Church of Santo Domingo
    13 min walk
  • Cuenca (CUE-Mariscal Lamar)
    12 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Twin Room, Multiple Beds, Accessible, Non Smoking

Premium Twin Room, Multiple Beds, Accessible, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Premium Twin Room, Multiple Beds, Accessible, Non Smoking

  • Sleeps 3
  • 2 Large Single Beds

View all photos for Luxury Room, 1 King Bed, Accessible, City View

Luxury Room, 1 King Bed, Accessible, City View | Minibar, in-room safe, desk, blackout curtains

Luxury Room, 1 King Bed, Accessible, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed, Non Smoking

Premium Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Premium Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Accessible, Non Smoking

Superior Room, 1 Queen Bed, Accessible, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

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Exterior

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Pool
Hot tub
Breakfast included
Free airport shuttle
4.5 out of 5, Wonderful, (335)
The price is €102
for 1 night
3 Jan - 4 Jan
Four Points By Sheraton Cuenca

About this property

Hotel Cruz del Vado

Luxury hotel with free breakfast and rooftop terrace
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a rooftop terrace, coffee/tea in a common area and concierge services.
Hotel Cruz del Vado offers 26 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

During your stay at Hotel Cruz del Vado, you'll be within walking distance of San Sebastian Plaza. You'll find features such as free breakfast and free WiFi in public areas, plus a restaurant.
  • Free full breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of San Sebastian Plaza and Museum of Modern Art
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and coffee/tea in common area are also featured at the luxury Hotel Cruz del Vado. An airport shuttle (available 24 hours) is available for a fee.

This 4.5-star Cuenca hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.
Hotel Cruz del Vado has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 12 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 70

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 80 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per room (one-way)
  • Nearby parking fee: USD 12 per day(984 ft away; open 24 hours)
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 70 (subject to availability)
  • Rollaway bed fee: USD 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Hotel Cruz del Vado offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Cruz Vado Cuenca
Hotel Cruz Vado
Cruz Vado Cuenca
Hotel Cruz del Vado Hotel
Hotel Cruz del Vado Cuenca
Hotel Cruz del Vado Hotel Cuenca

Hotel Cruz del Vado Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 25 out of 29 reviews" "
Rating 8 - Good. 2 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raul, Panama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel ambiance is really Beautiful, the location is very convenient, you are close to the main sites of Cuenca, all of them walking distance. The staff are very nice, courteous and kind. Recommended to anyone wishing a great place to stay in Cuenca.
Stayed 4 nights in Sep 2024

10/10 Excellent

Laura

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was superb . The room was absolutely beautiful. We enjoyed our stay so much! Would definitely recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was superb . The room was absolutely beautiful. We enjoyed our stay so much! Would definitely recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
The hotel was wonderful. It has an old-world charm but with the features of a modern hotel. The rooftop restaurant had amazing views and unbelievable food. I enjoyed every aspect of the hotel except that they did not have parking on-site.
This was photo from the rooftop with no filters!
Stayed 1 night in Nov 2023

8/10 Good

Jacqueline

Stayed 2 nights in Nov 2023

10/10 Excellent

Amanda

Stayed 2 nights in Jul 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in May 2023

4/10 Poor

Anouar, Miami

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pictures in this hotel offer something completely different of what it actually offered. I would say the rooftop/restaurant area are above and beyond, the service and breakfast were really good. But when it comes to the pricing and the actual room where you have to sleep, leave a lot to be desired. For example, the pictures show open windows with curtins, but you are actually looking at the hallway, if you get one of the two suites offered, only the you will get a street/river/mountain view on a not "private balcony" (anyone can access it). The hotel claims they do not have a ventilation system in the rooms because the municipality does not allow to install it because of the "historic building" which is built on. So you are paying pretty much a 5 star hotel for a "nice room" which pretty much feels like a sauna. I have been to cuenca many times and actually felt cold in the rooms in other properties, but here, i had to ask the front desk for 2 fans because the heat was unbearable. All of the rooms, except for the 2 suites, do not have windows and face the hallways. I never used my room key because you could fisically open your hallway window, and open your door. Bathrooms and rooms where spotless (they could use better toiletries to get your money's worth). The hotel is nice, but definitely not worth the money paid. Definitely would never stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience at Cruz del Vado. The property is beautiful and comfortable. Staff was incredibly accommodating. We had a late check in and their security guard escorted us from our car. We even had treats left in our room. Cant wait to go back!
Stayed 1 night in Sep 2022

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning stay, with great service. Excellent environment and decoration.
Stayed 1 night in Jun 2022

10/10 Excellent

Daniel, miami

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place ! Awesome service , Gustavo and Cristina were very helpful all around! Great food at the rooftop and great location ! Great price ! Highly recommended!
Stayed 1 night in May 2022

10/10 Excellent

Juan, Quito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cruz del Vado, it´s the best option in the town.
Stayed 2 nights in Apr 2022

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property. They kept the look of Quenca authentic and the service was top notch. We arrived a bit early and they were able to accommodate, which was a relief. Great views of the city. The chocolate lava cake was out of this world!
Stayed 3 nights in Dec 2021

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for couple getaway
Beautiful hotel. Great location. Amazingly friendly staff. Must book luxury room with city view.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean hotel and excellent service. The restaurant has an amazing view, unfortunately the service is a bit slow in the restaurant, the food was delicious.
Stayed 1 night in Jul 2021

10/10 Excellent

Muriel M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel in a gem of a city
We had a lovely time in Cuenca, and part of the reason for that was our choice of the Cruz del Vado Hotel. The hotel belongs to an Ecuadorian chain (Art Hotels) that we used twice during our trip: in Cuenca and in Ottavalo, and both times we enjoyed the same spirit, thanks to a dedicated staff loving and knowing well their cities. In Cuenca we extend a special thank you to Gustavo and Christina for their great advice and warm welcome. All in all Cuenca has been our favorite stop in Ecuador. A side note: the hotels.com address if you use the Directions button is wrong. Make sure to call or message the hotel and they will help you arrive.
Stayed 2 nights in Feb 2021

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a gem in the middle of the city in front of a river a few steps of a Main Street with restaurants and shopping stores. Safe location, excellent service.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent breakfast and clean room.
Stayed 3 nights in Aug 2019

10/10 Excellent

Gandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente
Stayed 2 nights in Jul 2024

6/10 Okay

Erika

Liked: Cleanliness
Disliked: Room comfort
Pésima ubicación
La ubicación es pésima porq no se puede llegar en el auto, hay que subir caminando y no hay donde estacionar. Después cuando llegamos no nos abrían la puerta tuvimos que esperar mucho tiempo para que nos abran!
Stayed 2 nights in Nov 2023

10/10 Excellent

Trotsky Leonidas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jul 2022

8/10 Good

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo hotel ubicado en el centro de cuenca. Lo único negativo es que tienes que caminar dos cuadras para parquear el carro.
Stayed 2 nights in May 2022

10/10 Excellent

ANTONIO

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lindo, acogedor con deseos de regresar!!
Stayed 3 nights in Dec 2021

10/10 Excellent

Joseph

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, todo nuevo. Muy cerca de calle turistica
Stayed 4 nights in Oct 2021

10/10 Excellent

ALEJANDRO

Stayed 1 night in Oct 2021