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Hotel Italia

3.5 star property

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Photo gallery for Hotel Italia

Premium bedding, desk, laptop workspace, blackout curtains
Premium bedding, desk, laptop workspace, blackout curtains
Premium bedding, desk, laptop workspace, blackout curtains
Standard Single Room, 1 Large Single Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking included
  • Room service
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
AV. HUAYNA CAPAC, AV. ESPAÑA, Cuenca, CUENCA
  • San Blas Park
    ‪7 min walk‬
  • Civic Plaza
    ‪7 min walk‬
  • Plaza Rotary Market
    ‪8 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪18 min walk‬

Room options

View all photos for Economy Double Room

Premium bedding, desk, laptop workspace, blackout curtains

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room, Non Smoking, City View

Premium bedding, desk, laptop workspace, blackout curtains

Family Triple Room, Non Smoking, City View

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed

View all photos for Executive Single Room, 1 Large Single Bed, Non Smoking

Executive Single Room, 1 Large Single Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Executive Single Room, 1 Large Single Bed, Non Smoking

  • City view
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Single Room, 1 Large Single Bed, Non Smoking

Standard Single Room, 1 Large Single Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Standard Single Room, 1 Large Single Bed, Non Smoking

  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Deluxe Room

Premium bedding, desk, laptop workspace, blackout curtains

Deluxe Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Italia

Hotel with free breakfast, near Calderon Park
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking and a free manager's reception. Additionally, a 24-hour business centre, a conference centre and a coffee shop/cafe are on-site. Change of towels is available on request
Hotel Italia offers 40 accommodations with a hairdryer and free toiletries. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel Italia, you're just a quick walk from San Blas Park. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 14 minutes by foot from Calderon Park and a 3-minute drive from New Cathedral of Cuenca
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hotel Italia. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 3.5-star Cuenca hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Hotel Italia has a restaurant on site.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 966 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of USD 6.20; reservation required
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per stay
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees
  • Hosted evening meal: USD 6.20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Hotel Italia offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Italia Cuenca
Italia Cuenca
Hotel Hotel Italia Cuenca
Cuenca Hotel Italia Hotel
Italia
Hotel Hotel Italia
Hotel Italia Hotel
Hotel Italia Cuenca
Hotel Italia Hotel Cuenca

Hotel Italia Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 18 reviews
Rating 8 - Good. 6 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 0 out of 18 reviews

8.6/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Floridalma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

6/10 Okay

Monica

Mejorar la calidad del desayuno
Stayed 3 nights in Feb 2024

8/10 Good

Michael, San Antonio,Tx.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport.Nice free morning breakfast till 10am.Extremely helpfull and corteous staff.Good hotel restaurant.Hotel centraly located,close to the historic district.Safety deposit box available at front desk. I didn't like the fact the room had very little comfort to sit down to relax or watch tv,other than laying in bed.Property always clean.
Stayed 11 nights in Dec 2019

10/10 Excellent

Werner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception super friendly and went out of their way to help us out and get us to the Airport in view of the strikes etc. muchas muchas Gracias. Nota 10!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent location, and great staff and service! Thumps up for Hotel Italia!
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

RonB

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff- a nice safe area - breakfast til 10 (I’m not fond of many have a 9AM deadline). Also clean & spacious room. This kind of hotel would cost 3 times more where I’m from but I digress-Cuenca historical center close walk. I will stay @ Hotel Italia again.
Stayed 2 nights in Mar 2019

10/10 Excellent

Tooru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの対応はとてもフレンドリーで気持ちよかった。
チェックイン当日時間前の朝８時に着いて荷物のみをフロントに預けようと思って尋ねたとろろ部屋の用意が出来ているので追加料金無しで部屋に入れてくれた。チェックアウトも１２時が決まりでしたがバスの都合で午後７時頃迄部屋にいれるか尋ねたとろろ追加料金無しでOKとのことでした。フロントの男性も女性も常に笑顔で接してくれて気持ち良かったです。朝食も美味しいく品数も沢山というわけではありませんが十分な量と味でした。部屋のバスタブは私の使い方がわからなかったかもしれませんが下側の水栓からお湯が出なくてシャワーから湯槽にお湯を張りました。部屋は清潔に保たれて良かったですが、スリッパが無かったので次回はスリッパを持参する予定です。クエンカの街はキレイでゴミも少なく世界遺産に登録されているように中世のスペイン風の建物が残っている街でした。
Stayed 1 night in Aug 2024

8/10 Good

MARLON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena
Muy buena
Stayed 1 night in Jul 2024

6/10 Okay

Romel, JACKSON HEIGHTS

Travelled with group
Liked: Staff & service
El hotel es viejo, y al estar cerca del terminal terrestre lo hace ruidoso. Las ventanas no cierran bien y entra frío. No me gustó en general. Relación precio y comodidad le daría 2,5 estrellas. Espero mejoren sus instalaciones.
Stayed 2 nights in Jun 2024

8/10 Good

lucia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Está un poco deteriorada pero el servicio es muy bueno
Stayed 2 nights in May 2023

10/10 Excellent

CRISTINA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities
Publicidad engañosa.. La información es diferente la que promocionan a la que se recibe.. Instalaciones.. Sin closet.. Para colocar la ropa. Etc. Etc.
Stayed 2 nights in Dec 2019

6/10 Okay

JOSE LUIS

Disliked: Room comfort
Estaba limpio, las cortinas no tapan la luz en la noche, la comida fue buena, para el desayuno me toco esperar un poco, pero lo que menos me gusto fue el parqueadero, que esta retirado del hotel y en la noche parece ser una zona un poco riesgosa
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Very helpful and friendly staff
The good thing about this hotel is the friendly staff, which try to help you in any way. The rooms are good. If you got a room facing the main street, you might hear some traffic noice. But it didn't bother me much.
Stayed 1 night in Mar 2019