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JW Marriott El Convento Cusco

5.0 star property

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Photo gallery for JW Marriott El Convento Cusco

Lobby
Reception
View from room
Bar (on property)
Suite, 1 King Bed, Mountain View | Living room | 49-inch LCD TV with cable channels, TV, iPod dock

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Spa
  • Room service
  • Housekeeping

Explore the area

Map
Esquina De La Calle Ruinas 432, y San Agustin, Cusco, Cusco, 8002
  • Twelve Angled Stone
    ‪2 min walk‬
  • Cusco Cathedral
    ‪2 min walk‬
  • Plaza de las Nazarenas
    ‪3 min walk‬
  • Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Memory-foam beds, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Mountain View

Suite, 1 King Bed, Mountain View | Living area | 49-inch LCD TV with cable channels, TV, iPod dock

Suite, 1 King Bed, Mountain View

  • 65 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Memory-foam beds, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

Memory-foam beds, in-room safe, desk, blackout curtains

Family Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Courtyard View (Terrace)

Room, 1 King Bed, Non Smoking, Courtyard View (Terrace) | Memory-foam beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Courtyard View (Terrace)

  • 29.8 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Memory-foam beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Memory-foam beds, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Non Smoking

Luxury Suite, 1 King Bed, Non Smoking | Memory-foam beds, in-room safe, desk, blackout curtains

Luxury Suite, 1 King Bed, Non Smoking

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott El Convento Cusco

Luxury hotel with full-service spa and free breakfast
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Full breakfast is free. Other amenities include a bar/lounge, a sauna and massage/treatment rooms. Housekeeping is available on request.
JW Marriott El Convento Cusco offers 153 accommodations with iPod docking stations and a safe. Beds feature memory foam mattresses. 49-inch LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a sauna.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at JW Marriott El Convento Cusco. During your stay, you're just a quick walk from Plaza de Armas. Features include free breakfast, plus a full-service spa and an indoor pool.
  • Free full breakfast served daily
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, facials or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a steam room and a sauna
  • Just a 4-minute walk from Plaza de Armas and 12 minutes on foot from San Pedro Market
JW Marriott El Convento Cusco offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily.

Business amenities include a business centre, meeting rooms, and limo/town car service. A library, multilingual staff, and gift shops/newsstands are also featured at the luxury JW Marriott El Convento Cusco.

This 5-star Cusco hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 10:00 AM.
Qespi Bar – On-site bar.
Qespi Restaurant – This restaurant specialises in Peruvian cuisine and only serves dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

JW Marriott El Convento Cusco is listed in the 2021 Travel + Leisure 500.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Qespi Bar
  • Qespi Restaurant

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The room rate includes breakfast for up to to 2 guests. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott El Convento Cusco

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 41.30 per accommodation, per night.
  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 00 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number 20334766714

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Cusco
JW Marriott Hotel Cusco
JW Marriott El Convento Cusco Hotel
JW Marriott El Convento Hotel
JW Marriott El Convento Cusco
JW Marriott El Convento
JW Marriott El Convento Cusco Hotel
JW Marriott El Convento Cusco Cusco
JW Marriott El Convento Cusco Hotel Cusco

JW Marriott El Convento Cusco Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 876 out of 1002 reviews
Rating 8 - Good. 77 out of 1002 reviews
Rating 6 - Okay. 28 out of 1002 reviews
Rating 4 - Poor. 7 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Nov 2024

10/10 Excellent

Azita

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a beautiful hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

ELENA

Stayed 3 nights in Oct 2024

8/10 Good

Gabriela

Stayed 3 nights in Nov 2024

10/10 Excellent

Francis

Liked: Staff & service, property conditions & facilities
Beautiful hotel and most important exceptional staff.
Stayed 6 nights in Oct 2024

10/10 Excellent

Maria theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
aaaamazing!! the fact that it used to be a convent is in itself a marvel. it is simply oozing in history but they have made it so modern as well that the atmosphere is just so cozy, comfortable and super fine. the decor is magnificent, and really makes an impression. their courtyard in the center is also so picturesque. the staff are effective and accomodating, check in a breeze and they are quick to make arrangements for u if you ask. the free breakfast selection was simply a wow with like 3 or 4 tables and they gave us free pisco sour drinks daily from the ultra modern bar since i have expedia's vip access. we ended having an incan wall for a window view (floor to ceiling window with floor to ceiling incan wall lol) but they waived a fee as compensation. the room is still very luxurious with marble tops and all you can think of. the A/C is strong as well as the shower head stream. the hotel is inside the historic center and is surrounded by other hotels, stores and restos so souvenir shopping and superb dining is right at your fingertips. we actually cancelled our tour to moray just so we can just continue shopping and dining lol and it felt safe even when we went out at 10pm to get food. the walk to plaza de armas is also jus minutes.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply exceptional!
Stayed 1 night in Oct 2024

10/10 Excellent

Yusleidy

Liked: Cleanliness, staff & service, property conditions & facilities
Beyond amazin
Stayed 2 nights in Oct 2024

10/10 Excellent

Yusleidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyond amazing
Stayed 1 night in Oct 2024

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff did try hard, but there was a massive lack of communication. We confirmed 2 weeks prior for a car service to get us from the airport, and that never showed. After waiting 30 minutes (after flying for 8 hours) we opted to take a taxi. When we got to the hotel, it was beautiful and everyone tries hard, but it just wasn't great. When we got to our room, I asked the person where the safe was and they looked around the whole room and didn't find it so said they could bring one up - they never did, but we did find one under the TV. It took four times asking and over an hour to get a bucket of ice up to our room. It took three times asking to make sure we were able to get a ride back to the airport when leaving. At breakfast, after sitting down and getting our coffee, when we went up to get the buffet, someone cleared our entire table. They were diligent! It took another 15 minutes to get coffee again, not a huge problem but annoying for sure. After that we tried to stagger one of us going up for food at a time but even then they would clear the whole place setting and not replace the silverware. We were given coupons to use for the spa but they only accepted one even though we had two people doing two different services. I don't know why they would give us six coupons but only let you use one. Lots of little first world inconveniences and communication errors. For the money, we will not go back there.
Stayed 5 nights in Oct 2024

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Congratulations to everyone that works in this beautiful hotel, everyone does an excellent job. Alejandro, Angel, Oscar y Wilber… Todos excelente!
Stayed 2 nights in Oct 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property and stayed twice during our visit to Cusco. The front desk staff and concierge are very helpful and accommodating. My only complaint is that they don't cater to gluten-free visitors. We tried to eat in the bar, and the only option was a salad and the server had to check to see if anything was gluten-free. Unlike many other breakfast buffets worldwide, their items weren't marked if they contained gluten. Despite all of that, we would highly recommend this property.
Stayed 3 nights in Oct 2024

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is gorgeous! All areas are beautiful and the service is the best I ever found in a hotel (and I've been in many). They come in person to your room everyday to see if you need anything. The area is in the very center of Cusco. Strongly recommend
Stayed 4 nights in Sep 2024

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel !!! Customer services , amenities , activities , the rooms ambiente!!! I strongly recommended
Stayed 4 nights in Sep 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful saty for couples.
Really lovely hotel in the ♡ of Cusco. Easy to walk to many of the main tourist destinations. Staff were courteous and helpful. Some great free experiences, eg pisco sour making. Food in restaurant delicious. All the amenities and services you’d expect from this level of hotel. They were super helpful with early morning breakfasts for trail trips and luggage storage.
Stayed 2 nights in Sep 2024

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Dream Hotel. Staff is FABULOUS. It is in a great location and very safe. Luxury at its finest. I will recommend this hotel to everyone and will stay here again in the future - 100% PERFECT Choice!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Carola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! The service was excellent. I got sick and the paramedics of the hotel and the staff were very helpful and very concerned about me. This location was very central but quite in a very good location. The breakfast was amazing. I highly recommend it!
Stayed 5 nights in Sep 2024

10/10 Excellent

Glen, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff very friendly. The resident alpaca Ponchita was a lovely element and the added oxygen in our rooms a qonderful assist for acclimitization (in addition to the plentiful aetisanal coca tea of course). The breakfast was great but I would have liked to see a bit more variety with the restaurant menu. The complimentary pisco sours was a very nice touch.
Stayed 2 nights in Sep 2024

10/10 Excellent

Glen, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Jorge A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with many amenities and great location close to everything
Stayed 1 night in Sep 2024