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Gem Riverside Hotel Hoi An

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gem Riverside Hotel Hoi An

Family Quadruple Room, 2 Queen Beds, Bathtub | Balcony view
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 9:30 PM, pool umbrellas, pool loungers
Junior Suite, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace
Front of property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Breakfast available
  • Bar
    Bar
  • Parking included
    Parking included
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
14, Luong Nhu Bich Street, Hoi An, Quang Nam
  • Hoi An Cloth Market
    9 min walk
  • Assembly Hall of the Hainan Chinese Congregation
    10 min walk
  • Hoi An Market
    11 min walk
  • Da Nang (DAD-Da Nang Intl.)
    53 min drive

Room options

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms, Connecting Rooms, River View

  • 76 sq m
  • River view
  • Sleeps 5
  • 2 Large Single Beds and 1 Queen Bed

View all photos for Family Room, Pool View, Ground Floor

Family Room, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Family Room, Pool View, Ground Floor

  • 50 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double or Twin Room, Balcony, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Double or Twin Room, Balcony, River View

  • 38 sq m
  • River view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Family Quadruple Room, 2 Queen Beds, Bathtub

Family Quadruple Room, 2 Queen Beds, Bathtub | Minibar, in-room safe, desk, laptop workspace

Family Quadruple Room, 2 Queen Beds, Bathtub

  • 50.0 sq m
  • River view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, Connecting Rooms, River View

Junior Suite, Connecting Rooms, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Connecting Rooms, River View

  • 80 sq m
  • River view
  • Sleeps 5
  • 1 Queen Bed and 2 Large Single Beds

View all photos for Superior Double Room, City View, Corner

Superior Double Room, City View, Corner | Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View, Corner

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Balcony, River View

Junior Suite, Balcony, River View | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Balcony, River View

  • 40 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Pool View, Ground Floor

  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Gem Riverside Hotel Hoi An

Riverwalk hotel with spa services and 24-hour front desk
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a snack bar/deli and spa services.
Gem Riverside Hotel Hoi An offers 59 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and portable fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Gem Riverside Hotel Hoi An. During your stay, you're just a quick walk from Memory of Hoi An. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy local and international cuisine while dining at Ruby Restaurant
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes complimentary bicycles, a playground and scooters/mopeds to rent
  • Within a 15-minute walk of Hoi An Cloth Market and Hoi An Market
  • Airport and beach shuttle service available for a fee
Gem Riverside Hotel Hoi An offers its guests an outdoor pool and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Gem Riverside Hotel Hoi An. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hoi An hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:00 AM.
Ruby Restaurant – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: VND 200,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ruby Restaurant

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the riverwalk
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2018
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday, Thursday, Friday and Saturday:
  • Restaurant
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gem Riverside Hotel Hoi An

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 400000 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately VND 200000 for adults and from VND 150000 for children
  • Airport shuttle fee: VND 350000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: VND 400000 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Gem Riverside Hotel Hoi An offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property Registration Number 205207203

We should mention

  • Pool access available from 6:00 AM to 9:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An

Gem Riverside Hotel Hoi An Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 335 out of 452 reviews" "
Rating 8 - Good. 94 out of 452 reviews" "
Rating 6 - Okay. 15 out of 452 reviews" "
Rating 4 - Poor. 4 out of 452 reviews" "
Rating 2 - Terrible. 4 out of 452 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s okay
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Gem Riverside during our honeymoon! It’s the perfect location, just a 10-minute walk from the hustle and bustle, so it’s peaceful but close. Ruby at the front desk is one of the sweetest people we’ve ever met and the entire staff is wonderful and very helpful. The pool is amazing and the room was exactly what we needed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem Riverside is a beautiful hotel with an outdoor/indoor shower and clean spacious room. I love the location that it’s away from the noisy streets and vendors. From the moment we checked in, Ruby went over and beyond to help make our stay the best. I lost my passport at the airport and she called the airport and was able to track my passport, made reservations with new drivers since we had problems with our hired driver, and after we checked out she is even in contact with us to arrange for excursions and drivers. Ruby you have made our family trip to Vietnam 10 times better with your honesty and kindness.
Stayed 2 nights in Jul 2024

10/10 Excellent

Deniz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This really was a gem. I really appreciated the staff who helped get around and gave better prices for the local attractions and transportation. The pool was super clean and the stay was comfortable. Special thanks to the staff at the front desk who made us feel at home and let us use the bikes to get around.
Stayed 2 nights in Jun 2024

10/10 Excellent

Samuel

Stayed 3 nights in Apr 2024

10/10 Excellent

MUN YEONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmost underrated Hotel in Hoian
Utmost underrated hotel in hoian I have been here many times since 2019 And still good but hope you to discount little because getting review from others are important. Love here place always
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, exceptionally helpful. Arranged everything. Special shout out to Ruby! Would highly recommend:)
Stayed 3 nights in Apr 2024

8/10 Good

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoi An gem!
We booked this stay quite last minute as we hadn't planned to stay overnight in Hoi An. But so glad we did? We were welcomed warmly and the hotel was lovely with a big pool by the lobby. We had a nice balcony as well. Location-wise, you can walk to the shopping streets and food after crossing a narrow bridge.
Stayed 1 night in Apr 2024

10/10 Excellent

Trevor

Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff were so friendly and helpful
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby, Lily and Hung made my stay very comfortable and had time for all my questions. They were friendly and caring about my stay in their hotel and city. The pool was very nice and quiet. I wouldn’t hesitate to stay there again. The back rooms like mine had a noisy rooster that was in a property behind the building which had a consistent 4am 4 or 5 calls each morning but still an ultra positive stay!
Stayed 7 nights in Mar 2024

8/10 Good

Claus, Boca Raton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service. Nice rooms and breakfast buffet.
Stayed 5 nights in Mar 2024

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Gem Riverside. The property was in a great location on a quiet street. It was only a 5minute walk to the old town. The room was massive with a comfy bed. The highlight for us was the pool - it was fantastic. It was very clean & had a shallow and deep end. We would definitely come back!
Stayed 5 nights in Mar 2024

10/10 Excellent

WAI PENG, WEST CHICAGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is very friendly and helpfully.
Stayed 2 nights in Mar 2024

8/10 Good

Maria Rita Tanya Ledesma

Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

PHOUA

Travelled with partner, Travelled with group
Liked: Staff & service
Like: The staffs were nice and polite. The hotel location is good. Don't like: Bath tub surface is not even, it slopes down from half of the tub to other end and very slippery, very dangerous, I almost fall couple times taking a shower. Breakfast area is very small, hotel has some chairs and tables set up outside to eat breakfast and was bother by people trying to sell merchandise and begging for money.
Stayed 3 nights in Mar 2024

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Fabulous hotel in a great location. Ruby and Lilly were great - couldn’t do enough for us!
Stayed 3 nights in Mar 2024

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent services, very helpful, friendly and all the staff are friendly!
Stayed 2 nights in Mar 2024

10/10 Excellent

Tam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs and customer service
Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel that's away from the main activity but only about 8 minutes to walk to central market. Staff are super friendly and want to make sure you enjoy your stay. Pillow top bed was comfortable, absorbing the shoulders and hips after a day of walking around. Room is big and modern with lots of light. While it is a little out of the main tourist area, that is great if you want a quiet and comfortable room with friendly staff. Riverside 'gem' was truly a gem and I'd be happy to stay again.

6/10 Okay

Ivy

Travelled with partner
Liked: Staff & service
Great services and very friendly staff. Located in a quieter area but walkable to the center and most attractions. Room is very spaces and clean. Common areas need some updated and attention. Breakfast is very limited but sufficient.
Stayed 3 nights in Jan 2024

10/10 Excellent

julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing hotel! Staff are super friendly and accommodating! They treated us like family and made us feel at home! Definitely recommend staying here!
Stayed 4 nights in Jan 2024