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Extended Stay America Suites Dallas Frankford Road

2.5 star property

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Photo gallery for Extended Stay America Suites Dallas Frankford Road

Studio, 2 Queen Beds, Non Smoking | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Lobby
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Gym
  • Air conditioning
  • Kitchen

Explore the area

Map
18470 Dallas Pkwy, Dallas, TX, 75287
  • Shops at Willow Bend
    ‪4 min drive‬
  • Crayola Experience
    ‪5 min drive‬
  • Prestonwood Baptist Church
    ‪6 min drive‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Studio, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Home2 Suites by Hilton Plano Legacy West

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.8 out of 5, Exceptional, (414)
The price is €132
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Home2 Suites by Hilton Plano Legacy West

About this property

Extended Stay America Suites Dallas Frankford Road

Suburban Dallas hotel in Far North Dallas with free parking
This smoke-free hotel features an outdoor pool, a fitness centre and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities and a 24-hour front desk. Housekeeping is available on request.
Extended Stay America Suites Dallas Frankford Road offers 118 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Extended Stay America Suites Dallas Frankford Road, you'll be close to Galleria Dallas. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, conference space and laundry facilities
  • On-site recreation includes a gym
  • 8 minutes by car from Galleria Dallas and 5 minutes from Baylor Scott & White The Heart Hospital
  • Cats and dogs welcome for a fee (restrictions apply)
Extended Stay America Suites Dallas Frankford Road offers its guests an outdoor pool and a fitness centre. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Dallas Frankford Road also features a vending machine, coffee/tea in common area, and laundry facilities. Self parking is free.

This Dallas hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 15 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

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Extended Stay America Suites Dallas Frankford Road Reviews

Reviews

6.0
Rating 10 - Excellent. 75 out of 342 reviews
Rating 8 - Good. 60 out of 342 reviews
Rating 6 - Okay. 61 out of 342 reviews
Rating 4 - Poor. 58 out of 342 reviews
Rating 2 - Terrible. 88 out of 342 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ron

Disliked: Staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

Jonathan

Prior to check in I r placed three calls to confirm the reservation never could reach desk person call the hotels.com spoke with three different people stating that I could not reach anyone at the front desk to confirm check in they prompted me to call back later saying that the attendant was doing a security walk through after arriving at hotel found out that the hotels is being renovated this is 12:30 in the morning an inconvenience nightmare...... caledl this morning everyone is passing the blame!!!!!!
Stayed 1 night in Jun 2024

2/10 Terrible

Terence

Stayed 1 night in Apr 2024

2/10 Terrible

Dana

Travelled with family
Disliked: Property conditions & facilities, room comfort
There was no warning for this!
A $100 deposit was required up front. There was no hot water, heat, or AC "due to repairs." The desk clerks were decent but I could tell they'd about had it. The site said "free breakfast" but there was none. We only stayed one night. The property is old and battle-scarred it seemed.
Stayed 1 night in Feb 2024

10/10 Excellent

Phyllissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Staff is nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Zia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 1 night in Jan 2024

10/10 Excellent

Jose de jesus Ortiz

Stayed 1 night in Jan 2024

2/10 Terrible

Barak

Stayed 2 nights in Jan 2024

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place to stay
Stayed 3 nights in Jan 2024

2/10 Terrible

Carolina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to check in at 10pm and was told that reception was closed and there were no rooms available so I had to find another hotel to stay at. I would like my money back please
Stayed 1 night in Jan 2024

6/10 Okay

Taja

Liked: Staff & service
Disliked: Property conditions & facilities
There was no grab & go breakfast as was mentioned on the booking site. Staircases smelled like urine. Hallways smelled like weed. Toilet was dirty and also had hair on toilet seat when I checked in and the the thermostat was difficult to work in order to get the right temperature and therefore it was blowing out cold air instead of hot for heat.
Stayed 3 nights in Dec 2023

2/10 Terrible

Ta Tanesha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked here because I was traveling from out of state for several days and desired a location with a hot breakfast daily. Despite advertising, this location DID NOT have ANY breakfast options. The air conditioning unit did not work properly unless the windows were open. The property is unclean. No one is at the front desk overnight and there is no security day or night; the property goes on "lockdown" from 6 pm to 6 am. The manager is limited on customer service training and simply takes payments, hands out keys, and makes excuses- in that order.
Stayed 4 nights in Nov 2023

4/10 Poor

Domingo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Elevators dirty bathroom dirty room smelled like paint. Our window would'nt lock. No breakfast or a a grab and go bag. One site said free breakfast other site said grab and go. Night receptionist very nice daytime person was annoyed caused we asked for coffee cups. Not a good morning or can i help you we had to stand at the desk for about 15 minutes to check out.
Stayed 1 night in Nov 2023

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Do not stay here. It has no amenities, despite what it says on this website. No breakfast, no fitness center, no in-room phone or coffee pot. The features in the room are from the 1970s. Even the towels are extremely undersized for a normal adult. The pool was covered in a heavy layer of green scum. This website misled me as to the quality, calling it 3-star. It is a no-star hotel. On my personal experience, the TV didn't work and the room next door was blaring their TV and talking to someone until 3 am. You could hear everything. The daily rate was over $100 for this dump. I stayed at a Holiday in Express the next night for the same rate, and it was 100 times nicer!
Stayed 2 nights in Oct 2023

10/10 Excellent

Dileep

Liked: Cleanliness, property conditions & facilities
Everything is good but has some bad smell outside the room which is in the walk path and their is no breakfast which is not good
Stayed 2 nights in Oct 2023

6/10 Okay

Jesse

Liked: Room comfort
Disliked: Cleanliness, staff & service
Service and cleanliness’s
We arrived at 10:00 pm and checking in time closes at 11:00pm. However after driving for 6 hours, we stood at the reception for 45 minutes. We called the reception number and the number listed there but had no luck. After almost an hour we hard some movement inside the housing keeping room. I walked in there and met a lady doing laundry. I asked her who’s at the reception. She said it was her and she’d be down to check is in in a few minutes. The lady came to help us and apologised for the long wait. she looked very tired being the house keeper and the receptionist. The lady/staff was very very very nice that we calmed down ( she still served us with a big smile on her face and carried a friendly conversation with us). The room was spacious, and organized BUT’ it was very very very dusty. The dresser drawers, the bathroom seat, and the tv which did not even work were all dusty. There were no hangers to hang ou clothes neither. The rooms has no phone to call the reception and given that we were on the third floor and tired we decided not to go downstairs to ask for anything. I took one of the bathroom wash clothes and wiped down the dining table and the bathroom counters. The website indicated the checkout is 11:30. So the following morning we checked out at 11:30 am but we were charged $40 for that we were 30 mins late to check out. Overall the location is perfect and the rooms are spacious so I give them a 3 star.
Stayed 2 nights in Oct 2023

2/10 Terrible

Collin

Stayed 1 night in Oct 2023

4/10 Poor

Yvonne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one at the front desk My toilet was stopped the first day and I was given a plugger that didn’t work then I was given another one I couldn’t get it unstuck The night manager came and got it working it was over flowing. I it worked for one day than back doing the same thing when I left no one at the front desk I called the manager said leave the keys on the counter that he would check me out no customer service
Stayed 6 nights in Sep 2023

6/10 Okay

Marcus, Keene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hallway floors where uneven and the floor in kitchenette where sticky to walk on.
Stayed 1 night in Sep 2023

6/10 Okay

Sara

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly service, nice rooms, no elevators
Front desk lady was very nice, no working elevators, a lot of weird smells, no breakfast as advertised. Rooms were clean and as the picture stated.
Stayed 1 night in Sep 2023

2/10 Terrible

Lacorah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
its was a lot of ppl living there as there home
Stayed 2 nights in Sep 2023

4/10 Poor

Joyce

Disliked: Amenities, property conditions & facilities
It’s wasn’t clean. Room had stains everywhere. The tab was horrible. Definitely not worth the price.
Stayed 1 night in Sep 2023

2/10 Terrible

Ray

Disliked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Kiridis

Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023